--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Purchase Order Management release notes for upgrades from Zurich to Brazil # Combined Purchase Order Management release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Purchase Order Management Release Notes for Upgrades from Zurich to Brazil This consolidated guide details the key updates, new features, changes, and important upgrade information for ServiceNow's Purchase Order Management from the Zurich release through to Brazil. It is designed to assist customers in preparing for and executing upgrades, highlighting enhancements that improve purchase order exception handling, supplier collaboration, and automation capabilities. Show full answer Show less ## Key Features * **Supplier Collaboration and Exception Reporting:** Suppliers can report delivery plan issues directly via the Supplier Collaboration Portal, enabling faster issue visibility and collaboration with buyers through Supplier Lifecycle Operations. * **Centralized Purchase Order Exception Management:** Operational buyers have a dedicated interface in the Purchase Order Management page to monitor, review, and resolve purchase order exceptions efficiently. This includes options to accept supplier proposals, edit orders, and find alternative suppliers. * **Automated Exception Creation from Emails:** Incoming supplier emails are automatically converted into purchase order exceptions or universal requests, reducing manual processing. The system now supports multiple languages and can parse ERP PO identifiers for accurate PO line identification. * **Agentic Workflows for Mitigation Strategies:** Automated workflows analyze delivery gaps and suggest order changes or alternative suppliers to mitigate purchase order exceptions, enhancing operational responsiveness. * **Purchase Order Confirmation Enhancements:** Confirmation data tables are now available by default to capture supplier acknowledgments, and purchase order confirmations can be created directly from supplier emails or within the Supplier Collaboration Portal. * **Task Management and Visualization Improvements:** Buyers can create and assign tasks related to purchase order exceptions, track progress, and utilize enhanced exception intelligence visualizations to identify spend patterns and workload distribution. * **Integration with Now LLM Service:** The Brazil release introduces Gemma 4, a new AI model available through the Now LLM Service, providing advanced AI capabilities hosted and governed by ServiceNow. ## Key Changes * Expansion of the "New activity today" section to provide a comprehensive view of recent exceptions and tasks. * Improved case creation logic for emails with multiple intents, creating individual cases per intent rather than a single case plus universal requests. * Updates to the Purchase Order Confirmation data model, including new values for confirmation source and status fields. ## Upgrade and Activation Information * Purchase Order Management is available exclusively through the ServiceNow Store. Customers must request installation via the store for Zurich, Australia, and Brazil releases. * Pre- and post-upgrade tasks should be reviewed and completed as necessary to ensure a smooth transition to Brazil, although no additional browser, localization, or accessibility requirements were introduced. ## Benefits for ServiceNow Customers By upgrading to Brazil, customers gain enhanced automation, improved supplier communication, and streamlined exception management, which together reduce manual workloads and accelerate resolution times. The integration of advanced AI models and agentic workflows empowers buyers to proactively manage exceptions and optimize procurement processes, increasing operational efficiency and visibility across the purchase order lifecycle. Consolidated page of all release notes for Purchase Order Management from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Purchase Order Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Purchase Order Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-purchaseordermanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Purchase Order Management. {#dfrn3-purchaseordermanagement-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Reporting delivery plan issues](https://www.servicenow.com/docs/access?context=reporting-delivery-plan-issues&family=zurich&ft:locale=en-US) : Suppliers can report delivery plan issues related to purchase order line through the Supplier Collaboration Portal, ensuring prompt visibility for the appropriate buyer. Suppliers can also track and collaborate with the buyers on the purchase order exception on the related record in Supplier Lifecycle Operations. [Centralized interface for purchase order exceptions](https://www.servicenow.com/docs/access?context=purch-order-mgmt-ws&family=zurich&ft:locale=en-US) : The Purchase Order Management page provides operational buyers with a centralized interface to monitor and review purchase order exceptions. Users can quickly identify urgent issues, view recent tasks, and take approval actions, improving workflow visibility and exception handling. [Resolving purchase order exceptions](https://www.servicenow.com/docs/access?context=resolving-purchase-order-exceptions&family=zurich&ft:locale=en-US) : Enables buyers to resolve purchase order exceptions directly from the exception page, with options to accept supplier proposals or make custom edits. It also allows buyers to find alternative suppliers with open orders for the same materials and request order expediting or increased quantities. | | Australia | [Support for purchase order confirmation data](https://www.servicenow.com/docs/access?context=master-data-tables-for-pom&family=australia&ft:locale=en-US) : Purchase order confirmation and confirmation line tables are available by default when you install the Purchase Order Management plugin, enabling import of this information from external systems. These tables capture supplier acknowledgment and provide buyers visibility into order execution readiness. Note: Integration with external systems is not provided by default. [Enhancements to the automatic purchase order exception creation from email workflow](https://www.servicenow.com/docs/access?context=convert-emails-to-exceptions&family=australia&ft:locale=en-US) : The Create purchase order exception from email workflow is enhanced to automatically identify purchase order lines. The workflow automatically identifies PO lines when the email contains an ERP PO and PO line ID instead of just a ServiceNow PO line ID. The workflow also supports additional languages (French, Canadian French, German, Japanese, and Dutch) for emails. These enhancements help in improving supplier communication and reducing manual intervention. [Automated purchase order exception creation from emails](https://www.servicenow.com/docs/access?context=convert-emails-to-exceptions&family=australia&ft:locale=en-US) : Convert supplier emails into purchase order exceptions when a registered supplier contact sends emails to a supplier inbox. Purchase order exceptions are created for all purchase order queries and assigned to the operational buyer. For queries unrelated to purchase order exceptions, a universal request record is created. [Identify and execute mitigation strategies for PO exceptions](https://www.servicenow.com/docs/access?context=mitigation-strategies-for-po-exceptions&family=australia&ft:locale=en-US) : Use the Define PO exception mitigation strategy agentic workflow to identify and execute mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers. [Create purchase order exception from Universal Request](https://www.servicenow.com/docs/access?context=create-po-exception-universal-req&family=australia&ft:locale=en-US) : Enable buyers to convert universal requests that were generated by the Create purchase order exception via email agentic workflow into purchase order exception records. When emails processed by the workflow lack sufficient context to be automatically converted to purchase order exception records, the workflow creates universal request records. After manual review, buyers can turn universal requests into purchase order exception records. [Create and assign a purchase order exception task](https://www.servicenow.com/docs/access?context=assign-a-poe-task-to-a-collaborator&family=australia&ft:locale=en-US) : Create tasks directly from a purchase order exception and assign these tasks to operational buyers or collaborators. Buyers can also track tasks directly from a purchase order exception. [Updated visualization of purchase order exceptions](https://www.servicenow.com/docs/access?context=purch-order-exception-details&family=australia&ft:locale=en-US) : View the expanded New activity today section on the Purchase order management landing page, reassign exceptions, and view additional details in the Exception intelligence section. Suppliers can also apply filters to purchase order line lists, enabling quick identification of relevant orders. | | Brazil | [Automated purchase order confirmation creation from emails](https://www.servicenow.com/docs/access?context=automated-po-confirmation-creation-emails&family=brazil&ft:locale=en-US) : Reduce manual tracking of supplier emails by automatically converting emails with purchase order details into draft confirmations. [Create a purchase order confirmation in Supplier Collaboration Portal](https://www.servicenow.com/docs/access?context=create-po-confirmation-in-supplier-portal&family=brazil&ft:locale=en-US) : Provide buyers certainty about their orders by creating purchase order confirmations directly from the Supplier Collaboration Portal. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Purchase Order Management features. {#dfrn3-purchaseordermanagement-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Changes in the purchase order exception page](https://www.servicenow.com/docs/access?context=purch-order-exception-details&family=australia&ft:locale=en-US) : The New activity today section on the Purchase Order Management landing page has been expanded to list the most recent exceptions and tasks. The Exception intelligence tab is enhanced to show the supplier spend patterns over time. | | Brazil | [Automated purchase order exception creation from emails](https://www.servicenow.com/docs/access?context=convert-emails-to-exceptions&family=brazil&ft:locale=en-US) : Previously, emails containing multiple intents would create only a single case for the dominant intent and default to a Universal Request for others. Now each identified intent triggers its own case creation, eliminating manual conversion work. [Changes to the Purchase Order Confirmation Data Model](https://www.servicenow.com/docs/access?context=po-confirmation-line-table&family=brazil&ft:locale=en-US) : The Confirmation source and Status fields in the Purchase Order Confirmation \[sn_poem_po_confirmation\] table have new values: AI Agent and Draft Retracted. | [ ] ## Removed Between your current release family and Brazil, some Purchase Order Management features or functionality were removed. {#dfrn3-purchaseordermanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Purchase Order Management features or functionality were deprecated. {#dfrn3-purchaseordermanagement-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Now LLM Service : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate Purchase Order Management. {#dfrn3-purchaseordermanagement-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Install Purchase Order Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Purchase Order Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Purchase Order Management by requesting it from the ServiceNow Store. Important: Purchase Order Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Purchase Order Management is available in the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Purchase Order Management we have noted them here. {#dfrn3-purchaseordermanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Purchase Order Management we have noted them here. {#dfrn3-purchaseordermanagement-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Purchase Order Management, such as specific requirements or compliance levels. {#dfrn3-purchaseordermanagement-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Purchase Order Management we have noted them here. {#dfrn3-purchaseordermanagement-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Purchase Order Management we have noted them here. {#dfrn3-purchaseordermanagement-summary__entry__82} | Release | Release notes | |-|-| | Zurich | * Use a collaborative workspace to coordinate with suppliers and relevant stakeholders simultaneously. * Receive automatic notifications, automatically prioritize them, and assign them to the appropriate person. * Utilize resolution tools to automatically update orders and review order plans for the affected material and location. See [Purchase Order Management](https://www.servicenow.com/docs/access?context=purchase-order-mgmt-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. * Create PO exceptions from universal requests during triage. * Create PO exception tasks and track their progress directly from the PO exception. * Get relevant data insights with improved visualization of new purchase order exceptions and PO exception workload distribution. * Convert supplier emails into purchase order exceptions automatically when a registered supplier contact sends emails to a supplier inbox. * Analyze delivery gaps and view suggested edits to orders with alternative suppliers with the Define purchase order exception mitigation strategy agentic workflow * Support for purchase order confirmation data. * Enhancements to the automatic purchase order exception creation from email workflow. See [Purchase Order Management](https://www.servicenow.com/docs/access?context=purchase-order-mgmt-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | * Provide prompt visibility for the appropriate buyer by reporting delivery plan issues related to a purchase order. * Expedite detection and resolution of purchase order exceptions. * Use agentic workflow to identify and execute mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers. See [Purchase Order Management](https://www.servicenow.com/docs/access?context=purchase-order-mgmt-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]