--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Recommended Actions for HRSD release notes for upgrades from Zurich to Brazil # Combined Recommended Actions for HRSD release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Recommended Actions for HRSD Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document provides ServiceNow customers with all key information about Recommended Actions for HR Service Delivery (HRSD) when upgrading from the Zurich release family through to the Brazil release. It summarizes new features, changes, removals, deprecations, activation details, and other relevant upgrade considerations for Recommended Actions for HRSD to help you plan and execute a smooth upgrade. Show full answer Show less ## Key Features * **Australia Release:** Introduced enhancements that help HR agents resolve cases faster by displaying relevant knowledge base articles and similar cases within the current case context. It also suggests optimal actions, such as adding approvals when appropriate, improving agent efficiency. * **Activation:** Recommended Actions for HRSD is available via the ServiceNow Store. To activate, customers must request installation through the store, where all available apps and version histories can be reviewed. ## Upgrade Considerations * **No Updates:** For the Zurich and Brazil releases, there are no new updates, changes, removals, or deprecations affecting Recommended Actions for HRSD. * **Pre- and Post-Upgrade Tasks:** Customers should review and complete any necessary upgrade tasks prior to moving to Brazil, though no specific tasks are called out beyond the standard process. * **Additional Requirements and Browser or Accessibility Updates:** There are no new requirements, browser compatibility changes, or accessibility updates across these releases. * **Localization and Highlight Information:** No new localization or highlight considerations are noted except that Australia release provides additional resources to assist HR agents in case resolution. ## What You Can Expect By upgrading to Brazil with the Recommended Actions for HRSD, customers will maintain current functionality without disruption, as no features were removed or deprecated. The key enhancement from Australia onward enables HR agents to work more efficiently through intelligent suggestions and contextual information, driving faster case resolution. Activation through the ServiceNow Store ensures easy access and management of Recommended Actions for HRSD. Consolidated page of all release notes for Recommended Actions for HRSD from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Recommended Actions for HRSD release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Recommended Actions for HRSD to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-recommendedactionsforhrsd-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Recommended Actions for HRSD. {#dfrn3-recommendedactionsforhrsd-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Recommended Actions for HRSD](https://www.servicenow.com/docs/access?context=recommended-actions-hrsd&family=australia&ft:locale=en-US) : Help HR agents resolve cases more quickly by listing relevant KB articles and similar cases in the context of the current case. Provide agents with an optimal action such as a suggestion to add an approval to the case if needed. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Recommended Actions for HRSD features. {#dfrn3-recommendedactionsforhrsd-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Recommended Actions for HRSD features or functionality were removed. {#dfrn3-recommendedactionsforhrsd-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Recommended Actions for HRSD features or functionality were deprecated. {#dfrn3-recommendedactionsforhrsd-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Recommended Actions for HRSD. {#dfrn3-recommendedactionsforhrsd-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Recommended Actions for HRSD by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Recommended Actions for HRSD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Recommended Actions for HRSD we have noted them here. {#dfrn3-recommendedactionsforhrsd-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Recommended Actions for HRSD we have noted them here. {#dfrn3-recommendedactionsforhrsd-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Recommended Actions for HRSD, such as specific requirements or compliance levels. {#dfrn3-recommendedactionsforhrsd-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Recommended Actions for HRSD we have noted them here. {#dfrn3-recommendedactionsforhrsd-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Recommended Actions for HRSD we have noted them here. {#dfrn3-recommendedactionsforhrsd-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Provide relevant resources and recommendations to HR agents for speedy resolution of HR cases. See [Explore](https://www.servicenow.com/docs/access?context=explore-recommended-actions-hrsd&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]