--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Request Management release notes for upgrades from Zurich to Brazil # Combined Request Management release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Request Management Release Notes for Upgrades from Zurich to Brazil This consolidated guide provides ServiceNow customers with a comprehensive view of the Request Management updates spanning from the Zurich to Brazil releases. It is designed to assist you in preparing for your upgrade by summarizing new features, changes, removals, deprecations, activation details, and accessibility improvements relevant to Request Management. Show full answer Show less ## Key Features * **Request Management Capabilities:** Enables employees to submit requests for services, products, or information via a self-service portal, streamlining fulfillment workflows, reducing manual effort, and enhancing visibility into request status for both users and agents. * **Coral Theme Introduction:** Starting with the Zurich release, the Coral theme became the default for new portal, web, and mobile experiences when using Next Experience or Core UI. It offers a modern, brand-neutral visual design and includes a dark theme option to improve readability and reduce eye strain. ## Changes and Updates * **Theme Update:** The Coral theme is now the default for Next Experience and Core UI portals, enhancing user experience with a fresh look and dark mode availability. * **Accessibility Enhancements:** The Brazil release introduced reflow support allowing content to be zoomed up to 400% with automatic layout adjustments. This ensures improved accessibility for users with low vision or those using various devices or environments. * **Activation:** Request Management is an active, default feature within the ServiceNow AI Platform across Zurich, Australia, and Brazil releases, requiring no additional activation steps. ## Additional Information * No updates were noted for removals, deprecations, additional requirements, browser requirements, or localization considerations between Zurich and Brazil for Request Management. * If no updates occurred in specific releases (e.g., Australia or Brazil for certain sections), this is explicitly stated to assist in clarity during upgrade planning. ## Practical Implications for ServiceNow Customers When upgrading Request Management from Zurich to Brazil, customers can expect a consistent, improved user interface through the Coral theme, enhanced accessibility features to support diverse user needs, and no changes that would require action on removals or deprecated functionalities. Request Management remains enabled by default, ensuring continued seamless use within the ServiceNow AI Platform. This information helps you plan upgrades confidently, focusing on UI improvements and accessibility enhancements without concerns about disruptive changes or new prerequisites. Consolidated page of all release notes for Request Management from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Request Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Request Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-requestmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Request Management. {#dfrn3-requestmanagement-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Request Management features. {#dfrn3-requestmanagement-summary__entry__18} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Request Management features or functionality were removed. {#dfrn3-requestmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Request Management features or functionality were deprecated. {#dfrn3-requestmanagement-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Request Management. {#dfrn3-requestmanagement-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Request Management is a ServiceNow AI Platform feature that is active by default. | | Australia | No updates for this release. | | Brazil | Request Management is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Request Management, such as specific requirements or compliance levels. {#dfrn3-requestmanagement-summary__entry__66} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | Accessibility information : * Reflow support for Request Management: Content can be zoomed up to 400% through your browser settings, with page layouts automatically transforming into a vertical, stacked view without loss of content or functionality. This enhancement helps users with low vision or who have trouble seeing web content due to monitor size, device type, poor lighting, or other situations. | [ ] ## Localization information If there are specific localization considerations for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__82} | Release | Release notes | |-|-| | Zurich | Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. See [Request Management](https://www.servicenow.com/docs/access?context=c_RequestManagement&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | * Request Management streamlines fulfillment workflows, reduces manual effort, and improves visibility into request status for both users and agents. * Request Management allows employees to submit requests for services, products, or information through a self-service portal. See [Request Management](https://www.servicenow.com/docs/access?context=c_RequestManagement&family=brazil&ft:locale=en-US) for more information. | [ ]