--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Retail Strategic Portfolio Management Suite release notes for upgrades from Zurich to Brazil # Combined Retail Strategic Portfolio Management Suite release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Retail Strategic Portfolio Management Suite release notes for upgrades from Zurich to Brazil This consolidated release notes document guides ServiceNow customers through the upgrade process of the Retail Strategic Portfolio Management Suite from the Zurich release family to Brazil. It consolidates new features, changes, and important upgrade tasks across releases Zurich, Australia, and Brazil to help customers prepare and execute their upgrade efficiently. Show full answer Show less The Retail Strategic Portfolio Management Suite enables management of retail store life cycle projects---such as new store openings, relocations, refurbishments, technology refreshes, and closures---via standardized templates, stage-gate playbooks, and portfolio-level tracking. ## Key Features Introduced * **Australia Release:** * Create retail projects quickly using predefined templates tailored to various store work types, with prepopulated tasks and dependent sequences. * Use stage-gate playbooks to guide projects through lifecycle stages, ensuring prescribed activities, approvals, and team handoffs are followed for governance. * **Brazil Release:** * My Retail Project Tasks widget in Employee Slate allows users to view and manage assigned customer project tasks with status and project context, fostering collaboration between headquarters and store teams. * Unified workspace for planning, executing, and tracking store projects with retail-specific project fields and milestone tracking for portfolio visibility. * Stage-gate playbooks with embedded approvals and exit criteria standardize project flow across store scenarios. ## Important Upgrade and Activation Information * Before upgrading to Brazil, review and complete pre- and post-upgrade tasks to ensure a smooth transition. * The Retail Strategic Portfolio Management Suite application (snspmretail) is available on the ServiceNow Store and must be installed to activate the suite on your instance. * **Additional prerequisites for Brazil:** Install these applications from the ServiceNow Store before installing Retail Strategic Portfolio Management Suite: * Enterprise-Wide Deployment (snspmewd) * Project Workspace (snpw) * Business Location (app-business-location) * Customer Service (app-csm-ppm) * For Australia release, the Project Workspace application is required before installing the Suite. ## Changes and Removals * Australia introduced the Playbooks option in the level-2 navigation of Project Workspace for retail projects created from templates, plus new project type form fields to mark key dates. * No features were removed or deprecated between Zurich and Brazil releases. ## Additional Notes * No updates or changes were noted regarding browser requirements, accessibility, or localization across the releases. * If a release did not have updates for a component, this is explicitly noted to avoid confusion. ## What Customers Can Expect After upgrading to Brazil, customers will benefit from a comprehensive platform to manage retail portfolio projects consistently and collaboratively. The suite provides: * Streamlined project setup using templates tailored to retail scenarios * Governed project progression with stage-gate playbooks * Improved cross-team collaboration through task visibility in Employee Slate * Portfolio-level insights with consistent milestone tracking and automated status rollups This empowers retail organizations to enhance project governance, visibility, and execution efficiency across all store lifecycle initiatives. Consolidated page of all release notes for Retail Strategic Portfolio Management Suite from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Retail Strategic Portfolio Management Suite release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Retail Strategic Portfolio Management Suite to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Retail Strategic Portfolio Management Suite. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Create a retail project](https://www.servicenow.com/docs/access?context=spmr-create-retail-projects&family=australia&ft:locale=en-US) : Set up a retail project from a predefined template that matches the type of store work, such as a new store opening, relocation, refurbishment, technology refresh, or closure. Each template creates a project with prepopulated tasks and dependent task sequences. [Use playbooks](https://www.servicenow.com/docs/access?context=use-playbooks-spm-retail&family=australia&ft:locale=en-US) : Use the stage-gate playbook to guide a retail store project through each stage of its life cycle, from initiation to go-live or closure. Each stage includes prescribed activities, approvals, and team handoffs to confirm that required information is captured and governance processes are followed. | | Brazil | [My Retail Project Tasks widget](https://www.servicenow.com/docs/access?context=spmr-widgets-eslate&family=brazil&ft:locale=en-US) : View and manage customer project tasks directly from Employee Slate. The My Retail Project Tasks widget displays the count of tasks assigned to the logged-in user, along with each task's short description, current status, and associated project. For more details on how to edit task details, see [Manage a customer project task in Employee Slate](https://www.servicenow.com/docs/access?context=manage-spmr-tasks-from-widget-eslate&family=brazil&ft:locale=en-US). | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Retail Strategic Portfolio Management Suite features. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Retail Strategic Portfolio Management Suite playbooks](https://www.servicenow.com/docs/access?context=use-playbooks-spm-retail&family=australia&ft:locale=en-US) : The Playbooks option is available in the L-2 navigation menu of the Project Workspace for retail projects created from a template. [Project type fields](https://www.servicenow.com/docs/access?context=spmr-project-type-fields&family=australia&ft:locale=en-US) : New Project Type form fields to mark important dates based on the created project type. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Retail Strategic Portfolio Management Suite features or functionality were removed. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Retail Strategic Portfolio Management Suite features or functionality were deprecated. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Retail Strategic Portfolio Management Suite. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Retail Strategic Portfolio Management Suite by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Retail Strategic Portfolio Management Suite is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : The Retail Strategic Portfolio Management Suite application (sn_spm_retail) is available on the ServiceNow® Store. Install the application to activate it on your instance. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Retail Strategic Portfolio Management Suite we have noted them here. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Additional requirements : The Project Workspace application must be installed before installing the Retail Strategic Portfolio Management Suite. | | Brazil | Additional requirements : Before installing Retail Strategic Portfolio Management Suite, install the following applications from the ServiceNow® Store: * Enterprise-Wide Deployment (sn_spm_ewd) * Project Workspace (sn_pw) * Business Location (app-business-location) * Customer Service (app-csm-ppm) | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Retail Strategic Portfolio Management Suite we have noted them here. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Retail Strategic Portfolio Management Suite, such as specific requirements or compliance levels. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Retail Strategic Portfolio Management Suite we have noted them here. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Retail Strategic Portfolio Management Suite we have noted them here. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Manage store life cycle projects such as new store openings, relocations, refurbishments, technology refreshes, and closures from a single platform. * Use predefined project templates to set up retail projects quickly and consistently, with prepopulated tasks and dependent task sequences. * Define the key dates to categorize and manage retail projects in the Project Type list. * Guide project teams through each stage of a store life cycle using stage-gate playbooks that define activities, approvals, and team handoffs. See [Explore](https://www.servicenow.com/docs/access?context=explore-spm-retail-suite&family=australia&ft:locale=en-US) for more information. | | Brazil | * Plan, execute, and track store life cycle projects including new store openings, closures, refurbishments, relocations, and technology refreshes using a single workspace. * Apply predefined project templates and retail-specific project fields to standardize how every store project is structured and tracked across the portfolio. * Guide project teams through each store scenario using stage-gate playbooks with embedded approvals, exit criteria, and activity sequences. * Gain portfolio-level visibility across all store projects with consistent milestone tracking and automatic status rollups. * Make project tasks visible to store teams so that headquarters and store personnel collaborate on the same platform. See [Retail Strategic Portfolio Management Suite](https://www.servicenow.com/docs/access?context=spm-retail-suite-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]