--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Security Incident Response release notes for upgrades from Zurich to Brazil # Combined Security Incident Response release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 19 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Security Incident Response Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document guides ServiceNow customers through the upgrade path for Security Incident Response (SIR) from Zurich to Brazil releases. It highlights new features, key changes, activation steps, and integration capabilities introduced across these versions, helping customers prepare for and maximize their use of the Security Incident Response application. Show full answer Show less ## New Features * **MITRE D3FEND and ATLAS Frameworks:** Security admins can ingest MITRE D3FEND data, and analysts can visualize attack and defense techniques via interactive node-based maps within SIR records. Brazil release adds MITRE ATLAS, enabling detection and response to AI/ML-specific threats with distinct visualization. * **Bulk Incident Closure:** Close multiple incidents simultaneously using predefined comments or codes, improving efficiency for incidents with common root causes. * **Process Mining:** Analyze historical incident data to identify delays and bottlenecks in incident processing, enabling optimization of response workflows. * **Third-Party Integrations:** Includes Cortex XSIAM, CrowdStrike Next-Gen SIEM, Microsoft Defender, and Splunk ES integrations to automate ingestion, field mapping, filtering, aggregation, and bi-directional synchronization of security incidents and alerts. * **LLM-Powered Integration Builder:** Uses ServiceNow AI Platform to auto-generate integration code from public API documentation, streamlining integration setup and maintenance. * **Advanced Work Assignment (AWA):** Automates incident assignment based on analyst availability, skills, and capacity, improving response speed. * **Security Incident Enhancements:** Features such as editing related records directly from list views, preventing duplicate incidents from ITIL escalations, adding categories/subcategories, and showing on-call schedules improve incident management efficiency. * **User Experience Improvements:** Coral theme with dark mode, visibility of users accessing the same incident, enhanced relationship graphs, quick filters, auto-refresh controls, and direct email composition from response tabs. * **Enhanced Security Controls:** Preservation of manual security tags on incidents and restrictions on manual tag removal ensure data integrity during automated processes. * **Operational Technology (OT) Change Requests:** Ability to create OT change requests directly from security incidents or tasks when OT plugins are enabled. * **AI Features and Reporting:** Conversational AI queries on incident data, AI-generated insights, and AI ROI dashboards track time savings and adoption metrics. * **Access Management:** SOC users can grant read-only access to external users for specific incidents, enhancing collaboration with external stakeholders. ## Key Changes * **Shift Handover Records:** Start and End date fields removed; shift name selection replaces them for easier configuration. * **Coral Theme:** New default theme with brand-neutral illustrations and dark mode availability for improved user experience. * **Attachment Restrictions:** Attachments cannot be modified once a security incident is closed. * **Post-Incident Review (PIR) Assignment:** Now supports group-based assignment rules for PIR assessments, reflecting group membership automatically. * **Security Incident Quality Assessment:** Enhanced report customization and regeneration before stakeholder sharing. * **System Properties and Workspace Configuration:** Admins can manage SIR system properties and workspace settings such as default landing tabs and contextual menu behavior directly within the workspace. ## Deprecations The Now LLM service has deprecated older AI models starting September 2026, with newer Gemma 4 and other open-weight models available for new development. Older models remain accessible for existing skills but are unavailable for new configurations. ## Activation and Additional Requirements * Security Incident Response must be installed from the ServiceNow Store. * The Security Support Common plugin is automatically activated when enabling any main Security Operations applications. * ServiceNow Otto for Security Incident Response must be installed to use AI-powered features. * No changes in browser or localization requirements were introduced between Zurich and Brazil. ## Practical Impact for ServiceNow Customers Upgrading to Brazil enhances your Security Incident Response capabilities by enabling advanced integrations, AI-driven automation, and improved incident management workflows. You can accelerate threat detection and response by leveraging integrated SIEM and endpoint data sources, automate routine tasks, and gain better visibility into attack techniques and defenses. The new user experience improvements and access controls support efficient collaboration and analyst productivity. Familiarizing yourself with the new configuration options and workflow enhancements will help optimize your security operations post-upgrade. Consolidated page of all release notes for Security Incident Response from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Security Incident Response release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Security Incident Response to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-securityincidentresponse-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Security Incident Response. {#dfrn3-securityincidentresponse-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [MITRE D3FEND framework](https://www.servicenow.com/docs/access?context=mitre-d3fend-framework&family=zurich&ft:locale=en-US) : Security administrators can now ingest MITRE D3FEND data. Security analysts can explore MITRE ATT\&CK and D3FEND techniques through an interactive, node-based visualization that maps attack techniques, defense techniques, and related artifacts within a Security Incident Response (SIR) record. [Close multiple security incidents](https://www.servicenow.com/docs/access?context=close-multiple-incidents-sir&family=zurich&ft:locale=en-US) : Close security incidents in bulk with predefined closure comments or codes to reduce the time that would be spent on manually closing individual incidents. Closure candidates might include multiple incidents with common root causes such as alert misconfiguration, duplicates, or changes in system behavior. [Process Mining for security incidents](https://www.servicenow.com/docs/access?context=sir-process-mining&family=zurich&ft:locale=en-US) : Identify factors contributing to delays in processing SIR incidents that take a long time to close or resolve by scanning historical SIR records through Process Mining. Time-consuming factors can include multiple reassignments, prolonged hold times, and periods of inactivity. Use analysis methods to identify these factors such as multi-hop analysis or bottleneck analysis. [Send Observables to TISC](https://www.servicenow.com/docs/access?context=tisc-context-in-sir-workspace&family=zurich&ft:locale=en-US) : Add metadata to the observables such as confidence score, Traffic Light Protocol value, notes and TISC tags before sending them to TISC. [Security Incident Response Integration with Cortex XSIAM by Palo Alto Networks](https://www.servicenow.com/docs/access?context=cortex-xsiam-siem&family=zurich&ft:locale=en-US) : As a profile admin: * Create profiles for incident ingestion. * Filter Cortex XSIAM incidents. * Map Cortex XSIAM Incident, Alert, and Event fields to SIR security incident fields. * Aggregate incidents to existing open security incidents to avoid having to create duplicate security incidents. * Synchronize ServiceNow instance Work notes with Palo Alto Networks XSIAM comments. [Set up Splunk environment](https://www.servicenow.com/docs/access?context=splunk-es-addon&family=zurich&ft:locale=en-US) : The ServiceNow Security Operations Event Ingestion Add-on for Splunk ES enables seamless integration between Splunk and ServiceNow Security Operations, allowing you to send security-related events from Splunk ES to a ServiceNow security incident. [LLM-powered SIR integration builder](https://www.servicenow.com/docs/access?context=sir-integration-builder-now-assist&family=zurich&ft:locale=en-US) : With the ServiceNow platform's latest LLM powered integrations, you can create product-ready integration quickly. The LLM-powered integration builder has the following capabilities: * Automatically generates integration code from a public API documentation. * Provides guided setup built on existing capabilities. * Provides easy edit and maintenance of the generated auto code. [Deny rule for phishing emails](https://www.servicenow.com/docs/access?context=urp-about&family=zurich&ft:locale=en-US) : The security admin can add rules to prevent the conversion of phishing emails such as false positives or low-risk messages into security incidents. Any new phishing email is verified first with the deny rules to avoid unwanted security incidents. [Update information in security incident related records](https://www.servicenow.com/docs/access?context=edit-related-records-in-list&family=zurich&ft:locale=en-US) : The security analysts can now edit related records such as associated observables, for a security incident directly from the Related Records list view. Security analysts can quickly update the records without leaving their current context. [Advanced Work Assignment for SIR](https://www.servicenow.com/docs/access?context=awa-for-sir&family=zurich&ft:locale=en-US) : Use Advanced Work Assignment (AWA) to streamline the security incident assignment process which ensure that critical incidents are handled by the most appropriate and available analysts. This improves overall response times and efficiency in security operations.As an admin, configure the following: * Service channels * Queues * Assignment rules * Presence states * Rejection reasons As an analyst, do the following: * Set your availability * Accept or reject incoming security incidents [Prevent duplicate security incidents for IT incidents](https://www.servicenow.com/docs/access?context=si-creation&family=zurich&ft:locale=en-US) : Prevent the creation of duplicate security incidents when ITIL users escalate an IT incident to a security incident, the system by enabling the `sn_si.disable_duplicate_security_incident` system property. [Ingest third-party risk scores](https://www.servicenow.com/docs/access?context=define-risk-score-calculator-rules-sir&family=zurich&ft:locale=en-US) : Factor third-party risk scores into security incident risk calculation by ingesting and mapping those scores for better prioritization of high-risk threats. [Simplified adding categories and sub-categories for security incidents](https://www.servicenow.com/docs/access?context=category-management-sir&family=zurich&ft:locale=en-US) : Admin can create categories and subcategories in Security Incident Response Workspace based on threat types, compliance requirements, or reporting needs. Security analysts can assign these categories and subcategories to security incidents. [Security incident Details tab](https://www.servicenow.com/docs/access?context=security-incident-details-form&family=zurich&ft:locale=en-US) : Include the Functional Impact, Recoverability and Information Impact fields on the Details tab of a security incident to improve triage accuracy, incident handling efficiency, and executive reporting for calculating the risk score. [Add indirectly linked VITs to CVEs](https://www.servicenow.com/docs/access?context=configure-mitre-att-ck-properties&family=zurich&ft:locale=en-US) : In MITRE-ATT\&CK framework, identify all third-party entities (TPEs) associated with common vulnerabilities and exposures (CVEs) and then calculate and display the total number of vulnerable items (VITs) indirectly linked to those CVEs through the TPEs by setting the sn_ti.include_cve_vit_indirect_relation system property. [Configure on-call schedules](https://www.servicenow.com/docs/access?context=on-call-schedule-sir&family=zurich&ft:locale=en-US) : As an admin, manage on-call schedules through the following activities: * Create a shift and assign or remove members to or from the shift. * Create and edit on-call schedules for groups. * View any group's on-call schedule. As an analyst, track your on-call responsibilities through the following activities: * Specify your availability and preferred contact methods. * View your on-call schedule. * See other members of your shift. [Users accessing the same incident](https://www.servicenow.com/docs/access?context=security-incident-overview&family=zurich&ft:locale=en-US) : When you open an incident, the initials of all the users currently accessing the same incident are displayed to avoid conflicts. [Universal search field for linking observables](https://www.servicenow.com/docs/access?context=sir-records&family=zurich&ft:locale=en-US) : Search across all the field values of the associated observables for an incident. [CrowdStrike Next-Gen SIEM integration](https://www.servicenow.com/docs/access?context=crowdstrike-next-gen-integration-secops&family=zurich&ft:locale=en-US) : As a Profile Admin: * Discover CrowdStrike Next-Gen SIEM detections that are candidates for security incidents and automate the creation of these security incidents. * Create detection profiles. * Map CrowdStrike Next-Gen SIEM Detection and Events Fields to SIR security incident fields. * Filter CrowdStrike Next-Gen SIEM defects. * Aggregate detections to existing open security incidents so that you don't have to create duplicate security incidents. * Automate CrowdStrike Next-Gen SIEM detection status updates for Security Incident Response. * Synchronize CrowdStrike Next-Gen SIEM detection comments with SIR Work notes. [Create an event profile](https://www.servicenow.com/docs/access?context=splunk-event-ingest-create-profile-security&family=zurich&ft:locale=en-US) : * Enables bidirectional updates and closure synchronization between Splunk ES and Splunk integrations. * Enables retrieval of historical, and ongoing data including closed events, with an option to pull the closed events into the ServiceNow Splunk ES instance. * Receive updates for the mapped fields in SIR. [Components installed with Security Incident Response](https://www.servicenow.com/docs/access?context=installed-with-sir&family=zurich&ft:locale=en-US) : A new Profile Admin role (sn_si.ingestion_profile_admin) provides access to configure plugins, and to create, edit, delete, and manage profiles for the Splunk, Splunk ES, and Azure Sentinel Integration for Security Operations application. [Enhancements to relationship graphs](https://www.servicenow.com/docs/access?context=sir-relationship-graph&family=zurich&ft:locale=en-US) : As an admin: * Define default child nodes to populate in the relationship graph. * Configure relationship labels. As an analyst: * Add or remove child nodes at the parent node level. * Save the state of the relationship graph. * Retrieve updated data. | | Australia | [Configure the preview modal for attachment upload](https://www.servicenow.com/docs/access?context=configure-attachment-upload-preview-modal&family=australia&ft:locale=en-US) : Configure whether the upload preview modal appears or not when security analysts attach files to a security incident record. Set the sn_si_aw.attachment.show_preview_modal system property to true to display the preview modal, or false (default) to upload files directly without displaying the modal. [Microsoft Defender integration for Security Operations](https://www.servicenow.com/docs/access?context=ms-defender&family=australia&ft:locale=en-US) : As a profile admin: * Create flexible event‑forwarding profiles to ingest Microsoft Defender incidents into ServiceNow® Security Incident Response. * Map Microsoft Defender incident, alert, and event fields directly to SIR security incident fields. * Filter out noisy or low‑value alerts and bring only actionable notable events into SIR. * Ingest historical, ongoing, new, and updated notable events on configurable intervals. * Bi-directional synchronization of status, and work notes between Microsoft Defender and ServiceNow® SIR. [Preview security incident](https://www.servicenow.com/docs/access?context=splunk-event-ingest-preview-security&family=australia&ft:locale=en-US) : The Profile Preview now displays Unmatched Affected Users and Unmatched Configuration Items in related lists when no CMDB or identity match is found, allowing you to quickly review and validate unmapped data directly within the profile without navigating to external records.This enhancement is implemented across Splunk Enterprise Security, Splunk Enterprise Event Ingestion, and IBM QRadar integrations. [\[Placeholder link text to key bundle-security.security-incident-timeline\]](https://www.servicenow.com/docs/access?context=security-incident-timeline&family=australia&ft:locale=en-US) : Track the complete history of a security incident events on a visual timeline within Security Incident Response Workspace. View event types as point or range events in chronological order such as state transitions, task creation and closure, approvals, observable additions, MITRE ATT\&CK and D3FEND mappings, and capability and playbook executions. Select any event to view details in a popover, filter by event type to focus on relevant activities. Administrators can configure custom event types, control how event data is retrieved, and define the fields displayed in event popovers. [Precedence-based override mode for threat lookup findings](https://www.servicenow.com/docs/access?context=threat-lookup-finding-calculators&family=australia&ft:locale=en-US) : A new precedence override mode for observable findings lets security teams control how the automated threat lookups interact with an existing finding severity. When enabled, severity upgrades from threat intelligence sources are applied immediately, while downgrades are deferred until a configurable expiry window elapses. You can configure the override mode and finding priority order on the Threat Intelligence Properties page. [Create OT change requests from security incidents and response tasks](https://www.servicenow.com/docs/access?context=t_CrtChgOrPrbFromSI&family=australia&ft:locale=en-US) : You can now create OT change requests directly from a security incident or a response task using the Create OT Change Request option in the form context menu. Note: The Create OT Change Request option is available only when the Operational Technology Change Management plugin (com.sn_ot_chg_mgmt) and the Operational Technology Security Incident Response plugin (com.sn_ot_sir) are installed and activated on your instance. [Dedicated role and enhanced security for the Setup Assistant](https://www.servicenow.com/docs/access?context=setup-assistant-reference&family=australia&ft:locale=en-US) : The Setup Assistant now requires the dedicated sn_secops_setup.admin role for full access to setup configuration. Users with the sn_si.admin role automatically inherit this role. The Setup Status (sn_secops_setup_status) table fields are enforced as strict read-only to prevent unauthorized modifications. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [CrowdStrike Next-Gen SIEM integration](https://www.servicenow.com/docs/access?context=crowdstrike-next-gen-integration-secops&family=australia&ft:locale=en-US) : As a profile admin: * Discover CrowdStrike Next-Gen SIEM detections that are candidates for security incidents and automate the creation of these security incidents. * Create detection profiles. * Map CrowdStrike Next-Gen SIEM detection and events fields to SIR security incident fields. * Filter CrowdStrike Next-Gen SIEM defects. * Aggregate detections to existing open security incidents so you don't have to create duplicate security incidents. * Automate CrowdStrike Next-Gen SIEM detection status updates for Security Incident Response. * Synchronize CrowdStrike Next-Gen SIEM detection comments with SIR Work notes. [Components installed with Security Incident Response](https://www.servicenow.com/docs/access?context=installed-with-sir&family=australia&ft:locale=en-US) : A new Profile Admin role (sn_si.ingestion_profile_admin) provides access to configure plugins, and enables you to create, edit, delete, and manage profiles for Splunk ES, Splunk Enterprise Event Ingestion, and Microsoft Azure Sentinel integration for Security Operations application. [Add unmatched affected user for security incidents](https://www.servicenow.com/docs/access?context=view-unmatched-affected-user-for-si&family=australia&ft:locale=en-US) : The new "Security Incident Unmatched Users" table captures unmatched affected user records for security incidents. This enables analysts to identify and address discrepancies when user records don't match existing system records. [LLM-powered SIR integration builder](https://www.servicenow.com/docs/access?context=sir-integration-builder-now-assist&family=australia&ft:locale=en-US) : With the latest LLM-powered integrations on the ServiceNow AI Platform, you can create product-ready integration quickly. The LLM-powered integration builder has the following capabilities: * Automatically generates integration code from a public API documentation * Provides guided setup built on existing capabilities * Provides easy edit and maintenance of the generated auto code [MITRE D3FEND framework](https://www.servicenow.com/docs/access?context=mitre-d3fend-framework&family=australia&ft:locale=en-US) : Security administrators can now ingest MITRE D3FEND data. Security analysts can explore MITRE ATT\&CK and D3FEND techniques through an interactive, node-based visualization that maps attack techniques, defense techniques, and related artifacts within a Security Incident Response record. [Preserve manual security tags and restrict removal](https://www.servicenow.com/docs/access?context=create-class-group-and-tags&family=australia&ft:locale=en-US) : Manual security tags applied by analysts are preserved when automatic tagging rules execute on security incidents, avoiding inadvertent tag removal during automated processes. Analysts can no longer manually remove security tags once applied to an incident, ensuring tag consistency throughout the incident life cycle. [Assign parent relationships to similar security incidents](https://www.servicenow.com/docs/access?context=show-related-items-for-si&family=australia&ft:locale=en-US) : Select multiple similar security incidents from the Similar Security Incidents related list and link them as children to the current security incident using the Link as children button. [View and update Security Incident Response system properties](https://www.servicenow.com/docs/access?context=view-update-sirw-system-properties&family=australia&ft:locale=en-US) : View and update system properties specific to the Security Incident Response workspace directly from the workspace administration settings interface. [Create quick filters for Security Incidents and Response Tasks lists](https://www.servicenow.com/docs/access?context=create-quick-filters-for-security-incidents&family=australia&ft:locale=en-US) : Enable rapid filtering of security incident lists based on predefined criteria by creating and managing quick filters for the Security incident \[sn.si.incident\] and Response tasks \[sn_si_task\] tables within the SIR Workspace. Filters are stored in the Quick Filters \[sn_si_aw_quick_filters\] table. [Configure auto refresh interval for security incident lists](https://www.servicenow.com/docs/access?context=configure-auto-refresh-for-security-incident-lists&family=australia&ft:locale=en-US) : Set up refreshing of the security incident list at specified intervals by using the `sn_si_incident.auto_refresh_interval` system property. The default refresh rate is five minutes. [Control external user access to security incident](https://www.servicenow.com/docs/access?context=t_CreateResponseTask&family=australia&ft:locale=en-US) : SOC users can grant read-only access to specific security incidents for defined external users through the Access to security incident field in the SIR workspace. [Configure default landing tab for security analysts](https://www.servicenow.com/docs/access?context=configure-default-landing-tab&family=australia&ft:locale=en-US) : Customize the default landing tab for security analysts and security managers when they open a security incident. [Compose emails from Response Tasks and Investigation tabs](https://www.servicenow.com/docs/access?context=t_CreateResponseTask&family=australia&ft:locale=en-US) : Send emails without having to switch tabs by composing them directly from the Response Tasks and the Investigation tabs of a security incident. [Configure default view for contextual menu](https://www.servicenow.com/docs/access?context=configure-default-view-for-contextual-menu&family=australia&ft:locale=en-US) : Determine whether the contextual menu panel for a security incident is expanded or collapsed by default when a security analyst opens a security incident. | | Brazil | [MITRE ATLAS framework](https://www.servicenow.com/docs/access?context=about-mitre-atlas&family=brazil&ft:locale=en-US) : Detect, classify, and respond to AI- and ML-specific threats --- such as prompt injection, model poisoning, data extraction, and adversarial attacks --- using the MITRE ATLAS framework alongside MITRE-ATT\&CK. ATLAS techniques associated with a security incident appear in the MITRE node map, incident timeline, and MITRE info card with a distinct icon. This lets you tell MITRE-ATT\&CK and ATLAS techniques apart at a glance. Administrators can configure ATLAS-related properties on the Threat Intelligence Properties page. [Analyze security incident data](https://www.servicenow.com/docs/access?context=analyze-data-sir&family=brazil&ft:locale=en-US) : Ask questions about your security incident data in a conversational language, without writing queries or knowing how reports are structured. Ask follow-up questions in the same session or move to a different question. AI-generated responses include insights and recommendations rather than only direct answers. [Review Security Incident AI ROI Summary dashboard](https://www.servicenow.com/docs/access?context=ai-roi-summary-dashboard&family=brazil&ft:locale=en-US) : Track the value your team realizes from the AI features under Security Incident Response Management. The metrics include time saved per capability, total assists consumed, assists per resolved incident, and daily unique users, so you can see which capabilities are adopted. [Map incident fields](https://www.servicenow.com/docs/access?context=pan-cortex-xsiam-mapping&family=brazil&ft:locale=en-US) : Build Cortex XSIAM field mappings from a known incident. Select the Incident ID ingestion method and enter an ID in the XSIAM Incident ID field to retrieve its actual field values. [Automate incident updates and closures](https://www.servicenow.com/docs/access?context=pan-xsiam-automate-inc-updates&family=brazil&ft:locale=en-US) : Map Security Incident fields to Cortex XSIAM on the new SIR to XSIAM Mapping panel using drag-and-drop, override, and transformation scripts. When the check box is selected, any new or updated data from SIR Incident will automatically sync with the corresponding fields in the XSIAM portal. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Security Incident Response features. {#dfrn3-securityincidentresponse-summary__entry__18} | Release | Release notes | |-|-| | Zurich | [Shift Handover Records](https://www.servicenow.com/docs/access?context=manage-shift-handover-records&family=zurich&ft:locale=en-US) : The Start date and End date fields have been removed. You can now select the shift name instead when configuring the Shift Handover record. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Security Incident Response Other Records](https://www.servicenow.com/docs/access?context=security-incident-response-other-records&family=zurich&ft:locale=en-US) : Add
 multiple ITSM incidents, problems, or change requests to a security incident for which multiple IT actions are needed. For more information, see the "Link multiple ITSM incidents" section. [Modify attachments of a closed security incident](https://www.servicenow.com/docs/access?context=t_ClosingSecIncidents&family=zurich&ft:locale=en-US) : You cannot modify the attachments of a security incident once the security incident is closed. | | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Assign groups in PIR user assignment rules](https://www.servicenow.com/docs/access?context=create-pir-assignment-rules&family=australia&ft:locale=en-US) : User Assignment Rules for Post-Incident Review (PIR) assessments in the SIR module now support group-based assignment in addition to individual user selection. You can configure assignment rules using groups. The PIR automatically reflects group membership updates without requiring manual edits to the assignment rules configuration. | | Brazil | [Explore Security incident quality assessment](https://www.servicenow.com/docs/access?context=na-sir-quality-assessment&family=brazil&ft:locale=en-US) : Customize or regenerate entire draft reports or specific sections within it, before you share it with stakeholders. | [ ] ## Removed Between your current release family and Brazil, some Security Incident Response features or functionality were removed. {#dfrn3-securityincidentresponse-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Security Incident Response features or functionality were deprecated. {#dfrn3-securityincidentresponse-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Now LLM service deprecation : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate Security Incident Response. {#dfrn3-securityincidentresponse-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Install Security Incident Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). [Security Operations common functionality](https://www.servicenow.com/docs/access?context=sec-ops-common-functionality&family=zurich&ft:locale=en-US) : The Security Support Common plugin is activated when any of the plugins for the main Security Operations applications (Security Incident Response, Vulnerability Response, Threat Intelligence, or Configuration Compliance) are activated. Important: Security Incident Response is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Security Incident Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). [Security Operations common functionality](https://www.servicenow.com/docs/access?context=sec-ops-common-functionality&family=australia&ft:locale=en-US) : The Security Support Common plugin is activated when any of the plugins for the main Security Operations applications (Security Incident Response, Vulnerability Response, Threat Intelligence, or Configuration Compliance) are activated. Important: Security Incident Response is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Security Incident Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). Install ServiceNow Otto for Security Incident Response (SIR) to use the AI features. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Security Incident Response we have noted them here. {#dfrn3-securityincidentresponse-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Additional requirements : The Security Support Common plugin is activated automatically when any of the plugins for the main Security Operations applications are activated. These applications include Security Incident Response, Vulnerability Response, Threat Intelligence, and Configuration Compliance. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Security Incident Response we have noted them here. {#dfrn3-securityincidentresponse-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Security Incident Response, such as specific requirements or compliance levels. {#dfrn3-securityincidentresponse-summary__entry__66} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Security Incident Response we have noted them here. {#dfrn3-securityincidentresponse-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Security Incident Response we have noted them here. {#dfrn3-securityincidentresponse-summary__entry__82} | Release | Release notes | |-|-| | Zurich | * Integrate Cortex XSIAM by Palo Alto Networks with ServiceNow Security Incident Response platform to turn SIEM insights into actionable incidents, thus accelerating response from detection to closure. * Use Advanced Work Assignment (AWA) to automatically assign incidents to your security analysts, based on their availability, capacity, and skills. * Ingest third-party risk scores in Security Incident Response to factor these scores when calculating risk scores. * Starting in version 13.9.33, you can do the following: * Fetch closed offenses from IBM QRadar into Security Incident Response. * Set the batch size for correlation rules during IBM QRadar offense polling to optimize performance. * Use the Now Assist LLM-powered integration builder to rapidly build integrations for Security Incident Response using auto-code generation. * Ingest MITRE D3FEND data and visualize attack--defense relationships through an interactive graph directly within a security incident. * Starting in version 13.9.21, you can do the following: * Integrate CrowdStrike Next-Gen SIEM integration with ServiceNow Security Incident Response platform to retrieve detections and convert them into security incidents, thus enabling automated response actions. * Improve incident classification and enable efficient retrieval of historical data and alerts through enhanced Splunk ES integrations. * Configure and use on-call scheduling to prevent gaps in coverage and ensure analysts are available to address security incidents by configuring shifts for analysts. See [Security Incident Response](https://www.servicenow.com/docs/access?context=sir-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Security Incident Response (SIR). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * Enable automated response actions by integrating CrowdStrike Next-Gen SIEM with the ServiceNow Security Incident Response platform to retrieve detections and convert them into security incidents. * Fetch closed offenses from IBM QRadar into Security Incident Response. * Rapidly build integrations for Security Incident Response using auto-code generation through the Now Assist LLM-powered integration builder. * Ingest MITRE D3FEND data and visualize attack--defense relationships through an interactive graph directly within a security incident. * Starting in version 14.1.0, you can do the following: * Integrate Microsoft Defender with ServiceNow® SIR to turn incidents into actionable incidents, thus accelerating response from detection to closure. * Added support for fetching closed incidents from IBM QRadar into Security Incident Response. * View a chronological timeline of activities for a security incident --- including state transitions, task updates, approvals, and MITRE ATT\&CK mappings directly within Security Incident Response Workspace. See [Security Incident Response](https://www.servicenow.com/docs/access?context=sir-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | * Connect security and IT teams to respond faster and more efficiently to security threats. * Gain insight into your organization's security posture. * Automatically create and enrich security incidents by integrating with third-party detection and SIEM sources such as CrowdStrike Next-Gen SIEM and Microsoft Defender. * Rapidly build new integrations using Now Assist LLM-powered auto-code generation. * Visualize attack-defense relationships using MITRE-ATT\&CK and MITRE D3FEND data directly within a security incident. See [Security Incident Response](https://www.servicenow.com/docs/access?context=sir-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]