--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Service Catalog release notes for upgrades from Zurich to Brazil # Combined Service Catalog release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Catalog Release Notes for Upgrades from Zurich to Brazil This consolidated guide helps ServiceNow customers understand key updates, new features, changes, and deprecations in the Service Catalog application from the Zurich release through to Brazil. It is intended to support preparation for upgrades, highlighting important pre- and post-upgrade tasks and enabling informed decisions around new capabilities and configuration options. Show full answer Show less ## New Features * **Zurich:** Introduction of complex catalog item creation in Catalog Builder, allowing creators to manage client scripts, configure advanced qualifiers, and scripted default values. The Catalog browse component enhances item navigation within custom UI Builder pages, supporting hierarchical and grid/list views with search functionality. * **Australia:** Allows multiple users (via Secondary owner field) to edit catalog items, improving collaboration. Fulfillment steps now include configurable stages and states for transparent request tracking. Advanced UI policy scripting and multiple actions can be configured directly in Catalog Builder. Variable visibility can be controlled on multi-row variable set grids. Update set prefixes can be customized for better tracking. * **Brazil:** Introduces configurable subscription access enforcement for catalog items, ensuring users meet "Available for" criteria even with parent service subscriptions. Migration from Core UI to Angular portal is supported via a plugin for upgraded instances, improving the request experience with a modern UI. ## Changes * **Zurich:** Added a property to delete saved draft catalog items upon modification. Enhancements to lookup questions now provide dynamic, dependent choices with improved sorting controls for lookup fields. * **Australia:** UI policies must now be managed exclusively through the dedicated UI Policy tab in Catalog Builder, removing the previous icon-based shortcut. * **Brazil:** No changes reported in this release. ## Deprecations * **Brazil:** Catalog roles have been removed from request management ACLs on tables such as Request and Requested Item. Only request management roles govern access now, affecting users relying solely on catalog-related roles. ## Activation and Requirements Service Catalog is a ServiceNow AI Platform feature activated by default across Zurich, Australia, and Brazil releases. No additional browser, localization, or accessibility requirements have changed through these releases. ## Practical Impact for ServiceNow Customers * Enhanced catalog item creation and editing tools simplify complex catalog setups and support collaborative management. * Improved user request experiences via dynamic browsing components and modern Angular portal interfaces. * Greater control over user access to catalog items through subscription enforcement settings boosts security and compliance. * Updated UI policies and lookup functionalities facilitate more intuitive and efficient catalog administration. * Awareness of deprecated ACL role usage is critical to maintain proper access controls post-upgrade. Consolidated page of all release notes for Service Catalog from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Catalog release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Catalog to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicecatalog-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Service Catalog. {#dfrn3-servicecatalog-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Create complex catalog items in Catalog Builder](https://www.servicenow.com/docs/access?context=create-client-scripts-in-catalog-builder&family=zurich&ft:locale=en-US) : Enable catalog item creators to create complex catalog items effortlessly in Catalog Builder. They can create, edit, or delete client scripts to build a complex catalog item. Creators can also configure questions, set dynamic and advanced reference qualifiers, and scripted default values. [Use Catalog browse component](https://www.servicenow.com/docs/access?context=catalog-builder&family=zurich&ft:locale=en-US) : Use the Catalog browse component in UI Builder to add catalog item browsing in your custom pages. Drag it onto the Next Experience UI page to use the Catalog browse component. The component enables requesters to explore and request items from various catalogs and categories, providing a hierarchical view to sort by catalog, category, or subcategory. The component provides a grid or list view for items and a search function to search for items as needed. | | Australia | [Enable editing of catalog items by multiple users](https://www.servicenow.com/docs/access?context=set-up-cat-builder&family=australia&ft:locale=en-US) : Enable other users, who are added to the Secondary owner field, to edit catalog items. To enable these users, add people to the Secondary owner user-criteria field in the sc_cat_item and sc_cat_item_producer tables, enabling others to make changes to catalog items owned by another person. [Define and add stages in fulfilment step](https://www.servicenow.com/docs/access?context=configure-flow-sf-flow&family=australia&ft:locale=en-US) : Define and add distinct stages and states in the fulfillment step when building a catalog item in Catalog Builder, enabling requesters to view the request-related current stages and their states together. [Use advanced UI policy capabilities in Catalog Builder](https://www.servicenow.com/docs/access?context=set-up-cat-builder&family=australia&ft:locale=en-US) : Configure catalog UI policies with scripts and multiple catalog UI policy actions in the Catalog Builder to facilitate the creation of complex catalog items. With these enhancements, catalog item creators can confidently take advantage of advanced options, simplifying and speeding up the entire catalog development process. [Configure variable visibility on multi-row variable set grids](https://www.servicenow.com/docs/access?context=service-catalog&family=australia&ft:locale=en-US) : Configure the visibility of a variable on the grid layout within a multi-row variable set (MRVS) for a catalog item by using the Hide on grid check box. By default, the check box is not selected. [Configure update set prefix](https://www.servicenow.com/docs/access?context=service-catalog&family=australia&ft:locale=en-US) : Configure the update set prefix to set a custom name for the update set that gets generated automatically in Catalog Builder, making update sets easy to identify and track for consistency. Use the glide.sc.cb.item.update_set_prefix property to standardize update set names. By default, the property uses the value CB_${template_name}_${item_name}_${timestamp}. | | Brazil | [Configurable subscription access enforcement for catalog items](https://www.servicenow.com/docs/access?context=r_ServiceCatalogProperties&family=brazil&ft:locale=en-US) : Control whether service subscriptions can bypass "Available for" user criteria on catalog items using the `glide.sc.catalog_item.subscription_enforcement` property. This setting verifies that only users meeting specific criteria can access items, even with a parent service subscription. The property controls this behavior with the following two modes: * require_criteria: Prevents access to users who don't meet the item's criteria, even if they are subscribed to the parent service offering. * allow_bypass: Preserves existing behavior that means users gain access through the "Available for" user criteria. "allow_bypass" is a default value. [Migration from Core UI to Angular portal](https://www.servicenow.com/docs/access?context=migrate-core-ui-to-angular-catalog-exp&family=brazil&ft:locale=en-US) : Migrate from the Core UI catalog experience to the Angular portal using the `com.glideapp.servicecatalog.ui16_portal` plugin, but only for upgraded instances. Administrators on upgraded instances must install the` com.glideapp.servicecatalog.ui16_portal` plugin to move from the Core UI catalog experience to the Angular portal. On new instances, the plugin is active by default. Requesters view the Angular portal instead of Core UI while requesting a catalog item. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Service Catalog features. {#dfrn3-servicecatalog-summary__entry__18} | Release | Release notes | |-|-| | Zurich | [A property to delete a draft of catalog item](https://www.servicenow.com/docs/access?context=save-draft-catalog-item&family=zurich&ft:locale=en-US) : Use the property glide.sc.delete_draft_item_on_version_change to determine whether to delete a saved draft of a catalog item on its modification. [Dynamic Lookup Choices and Enhanced Table Sourcing](https://www.servicenow.com/docs/access?context=t_CreateAVariableForACatalogItem&family=zurich&ft:locale=en-US) : Lookup questions are now more flexible and user-friendly. You can effortlessly display choices directly from a specific table field, offering similar ease for select box configurations. Additionally, create dynamic dependent lookups where the choices refresh automatically based on the values selected in other fields on the same form, guiding users to more relevant selections. [Enhanced Sorting Control for Lookup Fields](https://www.servicenow.com/docs/access?context=t_CreateAVariableForACatalogItem&family=zurich&ft:locale=en-US) : Customize the display order in lookup select boxes, look up multiple choice, and list collector fields with the new ref_ac_order_by attribute. This attribute enables options to be sorted primarily by a specified data column, and then by their display label, providing a more logical and predictable presentation for users. | | Australia | [Use UI Policy tab to add and manage the UI policies](https://www.servicenow.com/docs/access?context=create-ui-policies-in-catalog-builder&family=australia&ft:locale=en-US) : Previously, when creating or editing a question in Catalog Builder, users could define UI policies or dynamic behavior by selecting the UI policies icon (). This option has been removed. Now, users must directly use the UI Policy tab to add and manage the UI policies (actions, conditions, scripts, and other required details) to the catalog item. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Service Catalog features or functionality were removed. {#dfrn3-servicecatalog-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Service Catalog features or functionality were deprecated. {#dfrn3-servicecatalog-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Removal of Catalog Roles from request management ACLs : ACL records on request management tables and fields no longer grant access based on the catalog role or the catalog admin role. ACL records for tables owned by request management, such as Request \[sc_request\] and Requested Item \[sc_req_item\], no longer include catalog-related roles in the list of required roles. Each ACL record retains at least one request management role, so the list is never empty. Users who have only a catalog-related role and no request management role can no longer use these ACL records to access request management tables or features. Another ACL record on the same table might still grant access through a different role. This change affects only the ACL records that the catalog team owns. | [ ] ## Activation information Review information on how to activate Service Catalog. {#dfrn3-servicecatalog-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Service Catalog is a ServiceNow AI Platform feature that is active by default. | | Australia | Activation information : Service Catalog is a ServiceNow AI Platform feature that is active by default. | | Brazil | Activation information : Service Catalog is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Catalog we have noted them here. {#dfrn3-servicecatalog-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Catalog we have noted them here. {#dfrn3-servicecatalog-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Catalog, such as specific requirements or compliance levels. {#dfrn3-servicecatalog-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Catalog we have noted them here. {#dfrn3-servicecatalog-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Catalog we have noted them here. {#dfrn3-servicecatalog-summary__entry__82} | Release | Release notes | |-|-| | Zurich | * Enable catalog item creators to create complex catalog items in Catalog Builder with ease. They can create, edit, or delete client scripts, or create advanced reference qualifiers. * Help requesters complete catalog item forms faster on portals and Next Experience UIs using caller-provided key-value pairs that pre-fill catalog item forms. * Ease the work of catalog item requesters by letting them drag one or more attachments directly onto the form for faster submissions. * Use the Catalog browse component for an enhanced catalog item browsing experience on the Next Experience UI for catalog users. See [Service Catalog](https://www.servicenow.com/docs/access?context=service-catalog&family=zurich&ft:locale=en-US) for more information. | | Australia | * Enable other users, who are added to the Secondary owner field, to edit catalog items. * Let your requesters view the stage and the state of their requests while using the service fulfillment step. * Configure catalog UI policies with scripts and multiple catalog UI policy actions in the Catalog Builder to facilitate the creation of complex catalog items. * Hide or show variables on a grid layout of the multi-row variable set (MRVS) for a catalog item. * Configure the update set prefix to set a custom name for the update set that gets generated automatically in the Catalog Builder. See [Service Catalog](https://www.servicenow.com/docs/access?context=service-catalog&family=australia&ft:locale=en-US) for more information. | | Brazil | * Develop comprehensive service catalogs to empower users with self-service capabilities. * Tailor portals to let users request a range of catalog items, including services and product offerings. * Standardize request fulfillment processes to verify the accuracy and availability of items within the catalogs. See [Service Catalog](https://www.servicenow.com/docs/access?context=service-catalog&family=brazil&ft:locale=en-US) for more information. | [ ]