--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Service Exchange release notes for upgrades from Zurich to Brazil # Combined Service Exchange release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Exchange Release Notes for Upgrades from Zurich to Brazil This consolidated guide assists ServiceNow customers in preparing for upgrades of the Service Exchange application from release family Zurich through Brazil. It combines cross-family release notes, highlighting important upgrade considerations, new features, changes, and activation information relevant to Service Exchange. Show full answer Show less ## Important Upgrade Considerations * **Legacy Versions Migration:** For Service Exchange (Legacy) versions, follow specific migration utilities and guides before upgrading to Zurich to migrate configuration data successfully. * **Version 2.x.x Considerations:** * Introduced mismatched version support restricts activation of new entitlements until both consumers and providers upgrade to version 2.x.x. * Existing active entitlements remain functional, but new ones cannot be activated until upgrades are synchronized. * When upgrading to version 2.0.55 with Sales Customer Relationship Management plug-in 1.0.4 before Zurich, Deny ACLs are not installed automatically; run a Repair after upgrading to Zurich to reinstall Service Exchange properly. * For instances running both Service Exchange for Providers and Consumers, simultaneous upgrades to the same version are required for compatibility. * **Global Script Include Installation:** Service Exchange Global Script Include is automatically installed or updated on specific platform versions including Washington DC patch 9, Xanadu patch 4, Yokohama, and Zurich. ## Feature Updates No new features, changes, removals, or deprecations were introduced between Zurich and Brazil releases for Service Exchange. The application maintains feature consistency across these releases. ## Activation and Additional Requirements * Service Exchange must be installed by requesting it from the **ServiceNow Store**. * Refer to the ServiceNow Store for up-to-date app availability and version history. * There are no additional requirements or browser changes introduced between Zurich and Brazil releases. ## Accessibility and Localization * The Coral theme introduced a **dark theme option** enhancing readability and reducing eye strain for web and mobile experiences. * No other accessibility or localization updates were made between Zurich and Brazil. ## Highlighted Enhancements in Zurich Release * Improved data replication from provider to consumer instances through foundation data sync. * Enhanced journal entry support enables better collaboration between providers and consumers. * Consumer users can access linked resources in provider instances using magic links, streamlining workflows. Consolidated page of all release notes for Service Exchange from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Exchange release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Exchange to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-serviceexchange-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : * Service Exchange version 2.x.x: Which was first released with the Xanadu release, doesn't support migration of Service Exchange (Legacy) versions. Service Exchange (Legacy) version: Before you upgrade to the Zurich release, follow instructions in the [Service Bridge for Providers (Legacy) - Migration Utility \[KB1499823\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1499823) article in the Now Support Knowledge Base to migrate your configuration data. * Service Exchange version 1.x.x: When upgrading, follow the steps in the [Upgrade Guide - Service Bridge for Providers and Consumers application (v2.x.x release) \[KB1700387\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700387) article in the Now Support Knowledge Base to migrate your Service Exchange applications. * Service Exchange version 2.x.x: Due to the introduction of mismatched version support, new entitlements can't be activated until both the consumers and providers upgrade to Service Exchange version 2.x.x. Older active entitlements continue to work but new ones can't be activated. * When you upgrade to Service Exchange version 2.0.55 with Sales Customer Relationship Management plug-in version 1.0.4, before upgrading the platform to the Zurich release, new Deny ACLs aren't installed. To ensure the Deny ACLs get installed, after upgrading to Zurich, select Repair to reinstall the Service Exchange application. * When using Service Exchange for Providers and Service Exchange for Consumers in a single instance, you must upgrade both applications simultaneously to the same version to maintain compatibility. * When you install the Service Exchange application, the Service Exchange Global Script Include is automatically installed or updated on the following platform versions: * Washington DC patch 9 * Xanadu patch 4 * Yokohama * Zurich | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Service Exchange. {#dfrn3-serviceexchange-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Service Exchange features. {#dfrn3-serviceexchange-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Service Exchange features or functionality were removed. {#dfrn3-serviceexchange-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Service Exchange features or functionality were deprecated. {#dfrn3-serviceexchange-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Exchange. {#dfrn3-serviceexchange-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Install Service Exchange by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Service Exchange is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Exchange, such as specific requirements or compliance levels. {#dfrn3-serviceexchange-summary__entry__66} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__82} | Release | Release notes | |-|-| | Zurich | * Streamline data replication from provider to consumer instances with foundation data sync. * Enable seamless collaboration between provider and consumer with enhanced journal entry support. * Enable consumer users to access linked resources in the provider instance using magic links. See [Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]