--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Service Exchange (formerly Service Bridge) release notes for upgrades from Zurich to Brazil # Combined Service Exchange (formerly Service Bridge) release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Exchange (formerly Service Bridge) Release Notes for Upgrades from Zurich to Brazil This consolidated document provides ServiceNow customers with essential information about the Service Exchange (formerly Service Bridge) upgrade path from the Zurich release to Brazil. It covers new features, changes, upgrade considerations, and activation details to help customers plan and execute their upgrades smoothly while maintaining integration health and operational continuity across provider and consumer instances. Show full answer Show less ## Important Upgrade Considerations * **Upgrade Sequence:** Avoid upgrading to the Australia release if you rely on Service Exchange until Australia Patch 1 is available due to a known issue affecting functionality. * **Version Compatibility:** When using Service Exchange for Providers and Consumers in the same instance, upgrade both applications simultaneously to the same version to prevent version mismatch issues reported by scan checks and the Health Dashboard. * **Migration Requirements:** Different migration utilities and guides apply depending on your Service Exchange version (Legacy, 1.x.x, or 2.x.x). Review these before upgrading. * **Post-Upgrade Actions:** Run and validate post-upgrade scan suites to identify and resolve issues. For Service Exchange 2.3.x, migrate OAuth grant types from authorization code to client credentials to avoid authentication errors. * **Repair Action:** If upgrading to Australia with Sales CRM 1.0.4 installed, perform a Repair action post-upgrade to install new Deny ACLs properly. ## New Features Introduced Between Zurich and Brazil * **Foundation Data Sync (FDS):** Automate sharing of foundational data types (e.g., CMDB, Assets, Users, Groups) between provider and consumer instances on scheduled cadences, supporting operational workflows and reducing manual effort. * **Journal Field Framework Enhancements:** Synchronize journal entries with named user attribution, preserve historical records across instances, and map multiple source journal fields to a single target field for enhanced data integrity. * **Flow Actions:** Maintain compatibility of Remote Tasks and Remote Record Producers by preserving mapped variable integrity across configuration revisions. * **Magic Links:** Enable consumer users to access provider instance resources directly via converted links without manual login. * **Service Exchange Center Improvements:** Centralized management via a Connections tab for creating, viewing, requesting, and offboarding provider and consumer connections; includes real-time system health and scan suite visibility. * **Improved Consumer Onboarding:** Guided, step-by-step registration experience with progress indicators and actionable messaging to reduce onboarding friction and support needs. * **Knowledge Article Sync via FDS:** Share knowledge articles between instances with automatic creation of company knowledge bases on target instances, plus the ability to hide synced articles to control visibility. * **Auto-Onboarding:** Automate onboarding workflows, connection establishment, settings synchronization, and error monitoring for efficient integrations with minimal manual effort. * **ServiceNow AI Platform Integration:** Access new AI licensing tiers (Foundation, Advanced, Prime) offering insights, productivity boosts, and autonomous AI workflows relevant to Service Exchange capabilities. * **Service Exchange Knowledge Assistant:** Receive in-context, version-specific Service Exchange answers directly within Now Assist, enhancing productivity without leaving your current work. * **Persona Management Simplification:** Assign personas automatically based on user group membership, reducing manual administration and aligning with enterprise IAM standards. ## Changes and Improvements * **Coral Theme:** Adopted as the default theme for new portals and mobile experiences, offering a modern, brand-neutral UI with optional dark mode. * **Health Dashboard Relocation:** Moved to the Service Exchange Center for centralized visibility into system health, connection status, and faster troubleshooting. * **Now LLM Service Deprecation:** Now LLM Service is no longer the default for new or inactive AI assets; third-party LLMs are selected by default, though existing configurations remain unchanged. * **Provider and Consumer Version Flexibility:** Brazil release supports running provider and consumer instances on different platform releases and application versions without disrupting active entitlements or processes. * **Catalog and Workflow Sharing:** Maintain development of shared catalogs and workflows in the provider instance while exposing them as simple record producers for consumers, simplifying integration. ## Activation and Installation Service Exchange is available for installation through the ServiceNow Store. Customers should request the application via the store and refer to the store's version history release notes for comprehensive update information. ## Additional Notes * No updates related to browser requirements, accessibility, localization, or feature removals and deprecations were introduced between Zurich and Brazil. * Patch updates (Australia Patch 3 and Patch 4) enhanced connection management, onboarding, persona management, and introduced the Service Exchange Knowledge Assistant for version-specific assistance. By understanding these release notes, ServiceNow customers can effectively plan their upgrade from Zurich to Brazil, leveraging new capabilities to improve data synchronization, onboarding, integration health monitoring, and AI Consolidated page of all release notes for Service Exchange (formerly Service Bridge) from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Exchange (formerly Service Bridge) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Exchange (formerly Service Bridge) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-serviceexchangeformerlyservicebridge-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : Important: Do not upgrade your ServiceNow® instance to the Australia release if you rely on Service Exchange. A known RPS issue prevents Service Exchange from functioning correctly. Proceed with the upgrade only after Australia Patch 1 becomes available. * Service Exchange version 2.x.x, which was first released with the Xanadu release, doesn't support migration of Service Exchange (Legacy) versions. Service Exchange (Legacy) version: Before you upgrade to the Australia release, consult the [Service Exchange for Providers (Legacy) - Migration Utility \[KB1499823\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1499823) article in the Now Support Knowledge Base to find out how to migrate your configuration data. * Service Exchange version 1.x.x: When upgrading, consult the [Upgrade Guide - Service Exchange for Providers and Consumers application (v2.x.x release) \[KB1700387\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700387) article in the Now Support Knowledge Base to find out how to migrate your Service Exchange applications. * Service Exchange version 2.x.x: New entitlements that require the latest compatibility version cannot be activated until both consumers and providers upgrade to Service Exchange version 2.x.x. New entitlements configured with a lower compatibility version can be activated. Older active entitlements continue to work but new ones can't be activated. * When using Service Exchange for Providers and Service Exchange for Consumers in a single instance, you must upgrade both applications simultaneously to the same version to maintain compatibility. If the versions diverge, a scan check will report version mismatches and the Health Dashboard will show a version mismatch issue. After upgrading, run and validate the post‑upgrade scan suite to identify and resolve any post‑upgrade issues. * If you have upgraded to Service Exchange version 2.0.55 before upgrading the platform to the Australia release and your instance has Sales Customer Relationship Management version 1.0.4 installed, the new Deny ACLs aren't installed. After upgrading to the Australia release, select Repair to reinstall the Service Exchange application to ensure Deny ACLs are installed. * If you're upgrading Service Exchange to version 2.3.x, migrate the OAuth grant type on all existing connections from authorization code to client credentials to avoid a "User Not Authenticated" error. Complete this migration on both the provider and consumer instances after the upgrade and before using the connection. For details, see [KB2944968](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2944968). * When you install the Service Exchange application, the Service Exchange Global script include is automatically installed or updated on the following platform versions: * Yokohama * Zurich * Australia | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Service Exchange (formerly Service Bridge). {#dfrn3-serviceexchangeformerlyservicebridge-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Foundation data sync](https://www.servicenow.com/docs/access?context=service-bridge-v2-explore-foundation-data-sync&family=zurich&ft:locale=en-US) : Reduce manual effort, and eliminate the need to share data externally by sharing selected foundational data types with your consumers on a scheduled cadence. This data transfer supports the service life cycle by providing foundational data context for operational workflows. The supported tables are CMDB (CIs), CMDB Relationship, Asset, User, Group, Location, Company, and Department. [Journal field framework](https://www.servicenow.com/docs/access?context=service-bridge-v2-expolre-journal-field-framework&family=zurich&ft:locale=en-US) : * Write journal entries as a named user instead of using a generic company name to enhance authenticity and accountability. * Maintain a complete historical record across instances by synchronizing previous journal entries between provider and consumer instances. * Ensure that all critical operational updates remain current by mapping and synchronizing any journal-type field between provider and consumer instances. [Flow action](https://www.servicenow.com/docs/access?context=service-bridge-v2-flow-action&family=zurich&ft:locale=en-US) : Ensure that Remote Tasks and Remote Record Producers continue to function correctly as you adopt newer revisions by maintaining flow compatibility across configuration revisions using four new Flow Actions that preserve mapped variable integrity. [Magic links](https://www.servicenow.com/docs/access?context=service-bridge-v2-explore-magic-link&family=zurich&ft:locale=en-US) : Convert regular links sent from a provider instance into magic links that enable consumer users to directly access the linked resource in the provider instance without having to manually log in. | | Australia | [Connections tab in the Service Exchange Center](https://www.servicenow.com/docs/access?context=se-connections-tab&family=australia&ft:locale=en-US) : Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens. [Improved consumer registration and onboarding](https://www.servicenow.com/docs/access?context=se-provider-center-onboarding&family=australia&ft:locale=en-US) : Onboard consumers faster with a guided, step-by-step registration experience. Consumers are automatically redirected to the new registration experience when upgrading to receive clearer progress indicators during onboarding, and receive actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency. [Improved FDS capabilities](https://www.servicenow.com/docs/access?context=service-bridge-v2-explore-foundation-data-sync&family=australia&ft:locale=en-US) : Improve your connection experience, by synchronizing Knowledge Base articles between provider and consumer instances. Reduce data inconsistencies by maintaining CMDB `sys_ids` when inserting net-new CIs through transform maps. Preserve CI functionality on the destination instance by automatically creating CI dependency relationships or managing them manually when the source sends relationship data. Get more referenced field data by including dot-walked fields in your outbound field configuration. [Journal Field Framework enhancements](https://www.servicenow.com/docs/access?context=service-bridge-v2-expolre-journal-field-framework&family=australia&ft:locale=en-US) : Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field. Preserved all journal entries during synchronization by supporting journal field type `journal_input`, in addition to the existing journal field type. [Simplified persona management](https://www.servicenow.com/docs/access?context=service-bridge-v2-customer-roles&family=australia&ft:locale=en-US) : Assign Service Exchange Remote Catalog personas to user groups or roles so that persona access is granted automatically based on group membership, reducing manual administration. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Service Exchange Knowledge Assistant](https://www.servicenow.com/docs/access?context=now-assist-tmt-service-exchange-assistant-se&family=australia&ft:locale=en-US) : Get answers to your Service Exchange questions directly in Now Assist, without leaving your current work. The Service Exchange Knowledge Assistant agentic workflow generates answers grounded in documentation that matches the Service Exchange version installed on your instance, and includes links to the source documentation used for every answer. [Consumer outbound FDS](https://www.servicenow.com/docs/access?context=service-bridge-v2-explore-foundation-data-sync&family=australia&ft:locale=en-US) : Reduce manual effort and eliminate the need to share data externally by sharing selected foundational data types with your provider on a scheduled cadence. This data transfer supports the service life cycle by providing foundational data context for operational workflows. [Service Exchange center](https://www.servicenow.com/docs/access?context=se-se-center&family=australia&ft:locale=en-US) : Detect problems early, understand connection status, and resolve issues efficiently with the Service Exchange center, a centralized interface that provides real-time visibility into scan check issues, connection health and statuses, and access to all Service Exchange scan suites. Service Exchange admins can access their respective centers through the Provider and Consumer center links in the navigation menu. [Auto-onboarding](https://www.servicenow.com/docs/access?context=service-bridge-v2-register&family=australia&ft:locale=en-US) : Reduce onboarding complexity for consumers with automated onboarding. This feature autonomously manages onboarding workflows, establishes secure connections, synchronizes settings, and continuously monitors for errors to ensure reliable, efficient integrations with minimal manual effort. | | Brazil | [Knowledge article sync via FDS](https://www.servicenow.com/docs/access?context=knowledge-base-assignment&family=brazil&ft:locale=en-US) : Assign knowledge articles from a source instance to a valid knowledge base on the target instance via Foundation Data Sync. The target instance creates a company knowledge base automatically when the source does not specify one. [Hide a synced knowledge article](https://www.servicenow.com/docs/access?context=hide-synced-knowledge-article&family=brazil&ft:locale=en-US) : Hide a knowledge article that was synced to the target instance through Foundation Data Sync (FDS) so that it's no longer visible to other users. Knowledge articles synced from a source instance aren't owned by the target instance, so actions like Retire and Checkout don't apply to them. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Service Exchange (formerly Service Bridge) features. {#dfrn3-serviceexchangeformerlyservicebridge-summary__entry__18} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Health dashboard](https://www.servicenow.com/docs/access?context=se-se-center&family=australia&ft:locale=en-US) : The Health dashboard has been relocated to the Service Exchange Center. Access a more holistic view of system health that includes a resolution center, connection health, and built-in scan suites providing centralized visibility and faster troubleshooting of integration issues. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Service Exchange (formerly Service Bridge) features or functionality were removed. {#dfrn3-serviceexchangeformerlyservicebridge-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Service Exchange (formerly Service Bridge) features or functionality were deprecated. {#dfrn3-serviceexchangeformerlyservicebridge-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Exchange (formerly Service Bridge). {#dfrn3-serviceexchangeformerlyservicebridge-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Service Exchange by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Service Exchange is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Service Exchange by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Exchange (formerly Service Bridge) we have noted them here. {#dfrn3-serviceexchangeformerlyservicebridge-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Exchange (formerly Service Bridge) we have noted them here. {#dfrn3-serviceexchangeformerlyservicebridge-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Exchange (formerly Service Bridge), such as specific requirements or compliance levels. {#dfrn3-serviceexchangeformerlyservicebridge-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Exchange (formerly Service Bridge) we have noted them here. {#dfrn3-serviceexchangeformerlyservicebridge-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Exchange (formerly Service Bridge) we have noted them here. {#dfrn3-serviceexchangeformerlyservicebridge-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Get version-specific answers to your Service Exchange related questions with the Service Exchange Knowledge Assistant agentic workflow in Now Assist. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * Manage and monitor all your provider and consumer connections from a single, unified Connections tab in the Service Exchange Center. * Streamline the end-to-end registration and onboarding experience for consumers with an improved, guided onboarding workflow. * Simplify persona management with group-based assignments and persona inheritance to reduce administrative effort and align with enterprise identity and access management (IAM) standards. * Improve data synchronization across instances by synchronizing knowledge base articles, preserving CMDB sys_ids, and replicating CI dependency relationships with expanded foundation data sync (FDS) capabilities. * Map multiple journal fields to the same target field and sync journal type fields alongside journal_input fields using the Journal Field Framework. Australia Early Availability * Service Bridge has been renamed Service Exchange. * Streamline data replication from consumer to provider instances with consumer outbound foundation data sync. * Get enhanced visibility into your instances with the Service Exchange center. * Reduce onboarding complexity for consumers with auto-onboarding. See [Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | * Run provider and consumer instances on different platform releases and application versions without disrupting the active entitlements or processes. * Keep the development of shared catalogs and the workflows/integrations in the provider instance while sharing them with consumers as simple record producers that generate integrated requests in the provider instance. * Share selected foundational data types with your consumers on a scheduled cadence to reduce manual effort, and eliminate the need to share data externally. See [Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]