--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Service Level Management release notes for upgrades from Zurich to Brazil # Combined Service Level Management release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Level Management Release Notes for Upgrades from Zurich to Brazil This consolidated release notes page provides ServiceNow customers with a comprehensive summary of updates, new features, changes, and other important information related to Service Level Management (SLM) across releases from Zurich through to Brazil. It is designed to assist customers in preparing for their upgrade by outlining what has been introduced, modified, or deprecated in each release family. Show full answer Show less ## Key Features * **First to Breach SLA Timer Configuration (Zurich release)**: Enables configuration of SLA timers that track the earliest breach among multiple SLAs. This feature supports both target-based and advanced condition-based SLAs, helping customers monitor and respond to SLA breaches on incidents more effectively. * **Coral Theme as Default (Zurich release)**: Introduces the Coral theme as the new default for portals, web, and mobile experiences when using Next Experience or Core UI. This theme offers a modern, brand-neutral visual design and includes a dark mode option to improve readability and reduce eye strain. ## Changes * **Theme Update**: The Coral theme replaces previous default themes for a refreshed user interface across web and mobile platforms. ## Removed and Deprecated Features There are no removed or deprecated Service Level Management features between Zurich and Brazil releases. ## Activation and Requirements * **Activation**: Service Level Management is an AI Platform feature that is enabled by default in the Zurich release. * **Additional and Browser Requirements**: No changes or new requirements have been introduced from Zurich through Brazil. ## Accessibility and Localization * **Accessibility**: The Coral theme's dark mode supports improved accessibility by reducing eye strain and enhancing readability on web and mobile devices. * **Localization**: No localization changes or considerations have been noted across these releases. ## Summary for ServiceNow Customers When upgrading Service Level Management from Zurich to Brazil, customers can expect a stable feature set with key enhancements focused on SLA breach tracking and user experience improvements via the new Coral theme. The First to Breach SLA timer configuration enables more precise SLA monitoring, while the updated theme and dark mode improve usability and accessibility. No features have been removed or deprecated, and activation remains default with no additional requirements. This ensures a smooth upgrade path with enhanced SLA management capabilities and a modernized interface. Consolidated page of all release notes for Service Level Management from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Level Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Level Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicelevelmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Service Level Management. {#dfrn3-servicelevelmanagement-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Configure the SLA timer for the First to breach source](https://www.servicenow.com/docs/access?context=sla-timer-configurations&family=zurich&ft:locale=en-US) : Keep up with your service level expectations on incidents by configuring a First to Breach SLA timer for target-based and advanced condition-based SLAs. These configurations help you stay on top of breaches and response times. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Service Level Management features. {#dfrn3-servicelevelmanagement-summary__entry__18} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Service Level Management features or functionality were removed. {#dfrn3-servicelevelmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Service Level Management features or functionality were deprecated. {#dfrn3-servicelevelmanagement-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Level Management. {#dfrn3-servicelevelmanagement-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Service Level Management is a ServiceNow AI Platform feature that is active by default. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Level Management, such as specific requirements or compliance levels. {#dfrn3-servicelevelmanagement-summary__entry__66} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__82} | Release | Release notes | |-|-| | Zurich | * Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. * SLA Timer Configuration supports target-based First to Breach SLA and advance condition-based First to Breach SLA. See [Service Level Management](https://www.servicenow.com/docs/access?context=service-level-mgmt-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]