--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined ServiceNow Otto release notes for upgrades from Zurich to Brazil # Combined ServiceNow Otto release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto Release Notes for Upgrades from Zurich to Brazil This consolidated document provides ServiceNow customers with essential release notes for upgrading ServiceNow Otto from the Zurich release through to the Brazil release. It covers important pre- and post-upgrade considerations, feature updates, changes, removals, deprecations, activation procedures, requirements, browser compatibility, accessibility, localization, and key product highlights. Show full answer Show less The notes emphasize ensuring compatibility of customizations, understanding security enhancements, and configuring new AI capabilities effectively during upgrade planning. ## Important Upgrade Information * Customers not opted into third-party large language models (LLMs) might face skill execution failures if those models are unavailable. Verify skill model usage in the ServiceNow Otto admin console. * Custom UI actions and code linked to Otto skills must be reviewed and potentially updated to work with new skill releases. * Enhanced protections for read-only fields were introduced, including a new "readonlyoption" for granular control, improving security while maintaining flexibility. * Access Control Lists (ACLs) have been refined to replace broad 'admin' roles with granular, purpose-driven roles, updating authorization APIs accordingly. * For upgrade issues, customers are advised to consult the Now Support Knowledge Base article KB1637452. ## Feature Updates and Changes No new features, changes, removals, or deprecations specific to ServiceNow Otto were introduced in the Australia and Brazil releases following Zurich; the key updates occurred primarily in the Zurich release and its patches. ## Activation and Requirements * Activation of Now Assist features requires enabling the appropriate Now Assist plugins available on the ServiceNow Store. * The Next Experience UI Framework must be enabled before using the Now Assist panel. * Supported browsers include Google Chrome and Microsoft Edge; Internet Explorer is not supported. ## Accessibility and Localization * Voice Input support was introduced in Zurich Patch 4, enabling voice-to-text input in the Now Assist panel to aid users with mobility impairments, vision challenges, neurodivergence, language barriers, or on-the-go access. * Dynamic Translation support is available for Now Assist to enhance localization. ## Key Highlights from Zurich Release and Patches * ServiceNow Otto replaces the Now Assist branding starting Zurich Patch 12, with no change to product entitlements. * AI Guardian is enabled by default (Patch 10), providing automatic detection of prompt injection and offensive content. * Premium chat capabilities introduced, supporting file uploads, web search integration, agentic workflows, and voice input for a seamless AI assistant experience. * Enhanced conversational interactions include follow-up question recognition, inline citations, highlighted AI-generated content, and improved feedback mechanisms. * AI Admin Hub improvements include managing AI model providers, selecting preferred LLM providers (Google Gemini, Anthropic Claude, Azure OpenAI, Now LLM Service), and configuring Long Term Stable Models for compliance and risk mitigation. * New system properties and evaluation apps assist with readiness assessment and performance tuning. * Open Prompt capability enables open-ended queries to refine AI-generated content in specific applications like Strategic Portfolio Management. ## Practical Guidance for ServiceNow Customers When planning your upgrade from Zurich to Brazil for ServiceNow Otto: * Review your customizations related to Otto skills and UI actions to ensure compatibility with updated APIs and permissions. * Enable required frameworks and plugins before activating new AI features. * Leverage accessibility options like Voice Input to enhance user experience for diverse user groups. * Use AI Admin Hub to manage and select AI model providers aligned with your organizational compliance and operational needs. * Monitor AI Guardian settings to maintain security and content integrity. This combined release notes resource equips customers to confidently upgrade and optimize ServiceNow Otto capabilities from Zurich through Brazil, enabling enhanced AI-driven workflows and secure, compliant AI usage across their ServiceNow environment. Consolidated page of all release notes for ServiceNow Otto from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowotto-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : Customers who have not opted into third-party, large language models may be routed to them during skill execution. If the new model is not provisioned or available in your environment, this will result in skill execution failures. Check the models your skills use within ServiceNow Otto admin console. If you customized UI actions or other items that are associated with ServiceNow Otto skills, confirm that your customized code is updated with the new skill releases. Otherwise, certain functions might not work as expected. If you run into issues when you're upgrading a ServiceNow Otto product, see the [Issues and mitigation for Now Assist (Generative AI) Applications and Plugin updates \[KB1637452\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) article in the Now Support Knowledge Base. Log in to view the article. The Zurich release introduces enhanced protections for read‑only fields across the ServiceNow® AI Platform. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back-end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. If you have custom client scripts that modify ServiceNow® ‑owned read‑only fields using `g_form.setValue()` or `g_form.clearValue()`, refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122). This article provides additional technical details on how to identify affected fields and adjust their settings. The existing Access Control Lists (ACLs) will be updated to replace the 'admin' role with specific, purpose-driven granular roles within scripts or security attributes. As part of this update, the `getRoles()` API will be replaced with the `hasRole()` API for authorization purposes. Additionally, all references to the 'admin' role in the code will be substituted with the new feature-specific granular roles for authorization use cases. Read to learn more. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto. {#dfrn3-servicenowotto-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto features. {#dfrn3-servicenowotto-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto features or functionality were removed. {#dfrn3-servicenowotto-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto features or functionality were deprecated. {#dfrn3-servicenowotto-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto. {#dfrn3-servicenowotto-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : **[Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US)** [Skills](https://www.servicenow.com/docs/access?context=now-assist-skills&family=zurich&ft:locale=en-US) : Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. Important: Now Assist is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto we have noted them here. {#dfrn3-servicenowotto-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Additional requirements : The Next Experience UI Framework must be enabled before you can use the Now Assist panel. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto we have noted them here. {#dfrn3-servicenowotto-summary__entry__58} | Release | Release notes | |-|-| | Zurich | Browser requirements : Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Internet Explorer. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto, such as specific requirements or compliance levels. {#dfrn3-servicenowotto-summary__entry__66} | Release | Release notes | |-|-| | Zurich | Accessibility information : **[Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US)** [Voice Input in Now Assist](https://www.servicenow.com/docs/access?context=enable-voice-input-for-now-assist-panel&family=zurich&ft:locale=en-US) : Administrators can enable an optional voice input setting for the Now Assist panel in the AI Admin Hub console. This feature, Voice Input, gives users a voice-to-text input option to access the Now Assist skills in the panel in any supported language. Voice Input helps users with mobility impairments access generative AI skills without using a keyboard. This feature can also be useful to blind or low-vision users, neurodivergent users, non-native language speakers, or users using hand-held devices on the go, such as field service agents. Once enabled, Voice Input can be changed using the individual user accessibility preferences. See [Configure accessibility preferences](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto we have noted them here. {#dfrn3-servicenowotto-summary__entry__74} | Release | Release notes | |-|-| | Zurich | Localization information : Now Assist supports Dynamic Translation for Zurich. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto we have noted them here. {#dfrn3-servicenowotto-summary__entry__82} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US) * Starting with Zurich Patch 12, Now Assist is now ServiceNow Otto. ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Zurich Patch 10](https://www.servicenow.com/docs/access?context=zurich-patch-10&family=zurich&ft:locale=en-US) * AI Guardian is enabled by default and detects prompt injection attempts and offensive content without manual activation. * Configure prompt injection detection separately for each Now Assist skill. [Zurich Patch 8](https://www.servicenow.com/docs/access?context=zurich-patch-8&family=zurich&ft:locale=en-US) * Now Assist panel premium chat gives you a full-featured AI assistant experience with support for file uploads, web search, agentic workflows, and voice input --- so you can get answers, take action on records, and complete complex tasks without leaving your current context. * Get accurate results without having to repeat yourself or correct a wrong action because Now Assist now recognizes when your request needs clarification and asks a focused follow-up question before acting. * Upload documents directly in your Now Assist panel conversation and Now Assist automatically extracts the relevant information to fill in required fields, answer your questions, and keep the conversation moving without switching modes or restarting the flow. * Select specific reasons when you give a thumbs up or thumbs down to a Now Assist response, so your feedback is more meaningful and helps improve future responses. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Explore revamped Manage AI models option within AI Admin Hub for managing and configuring model providers, and updating model provider versions. * Select a record from the Now Assist context menu inline citation to navigate directly to the record page, where the referenced section will be highlighted for easy identification. * View all AI-generated content, now visually highlighted for easier recognition. * Set the minimum word count required for the Now Assist icon to appear, allowing you to control when the icon is displayed based on content length. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. * View improved legend and icon descriptions for the Now Assist Readiness Evaluation app. * Work with new system properties to improve performance and customization within the Now Assist Readiness Evaluation app. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Some Now Assist skills, agents, and agentic workflows are now turned on by default. * Select your preferred integration type, either Bring Your Own Key (BYOK) or Original Equipment Manufacturer (OEM), for the configuration of the available model providers within AI Admin Hub. * Explore the Data and Analytics workflow skills under Now Assist skills within AI Admin Hub. * Adopt AI responsibly and minimize operational and compliance risks by configuring and subscribing to Long Term Stable Models (LTS) as a model provider in AI Admin Hub. * Ask a follow-up question in the Now Assist panel for additional information or clarification. * Experience an enhanced conversational interaction by viewing synthesized Now Assist responses from within Google Chat. * Initiate and view agentic workflows from within Google Chat. * Use the Now Assist context menu open prompt feature to create and edit knowledge articles. * Use Advanced settings to add conditions to hide or show the Now Assist Context Menu quick actions. * Create multiple Now Assist context menu configurations for the same field. * Use the Enable for extended tables option in parent table configuration, to enable or disable the inheritance model for the child table configurations. [Zurich Patch 2](https://www.servicenow.com/docs/access?context=zurich-patch-2&family=zurich&ft:locale=en-US) * Use the Now Assist Readiness Evaluation app to automate the implementation assessment process before implementing Now Assist agentic and generative AI. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Enable administrators to set up a security Access Control Lists (ACLs) that checks user authentication for Now Assist context menu skills and new setup options. This feature gives them control over who can use Now Assist context menu skills and actions, as well as built-in options like shorten, elaborate, and change tone. * Use the Open Prompt Capability available in ServiceNow Otto for Strategic Portfolio Management to ask questions and refine generated content through open-ended queries. Zurich * Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. * Select your preferred large language model (LLM) provider for Now Assist base system skills. Apart from Now LLM Service, the platform supports Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.5 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow® third-party model strategy. * Suppress the modeless window for a custom Now Assist context menu event. * View numbered citations and links to the information sources when you use the Now Assist context menu for email reply recommendation. See [AI Admin Hub](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&family=zurich&ft:locale=en-US) for more information. For more Platform Now Assist feature release notes, see the following topics: * [AI Search release notes](https://www.servicenow.com/docs/access?context=ai-search-rn&family=zurich&ft:locale=en-US) * [Document Intelligence release notes](https://www.servicenow.com/docs/access?context=document-intelligence-rn&family=zurich&ft:locale=en-US) * [AI Skill Kit release notes](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-rn&family=zurich&ft:locale=en-US) * [Now Assist in Virtual Agent release notes](https://www.servicenow.com/docs/access?context=now-assist-va-rn&family=zurich&ft:locale=en-US) | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]