--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined ServiceNow Otto for App Engine release notes for upgrades from Zurich to Brazil # Combined ServiceNow Otto for App Engine release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for App Engine Release Notes for Upgrades from Zurich to Brazil This consolidated document provides ServiceNow customers with all relevant release notes for ServiceNow Otto for App Engine upgrades spanning from the Zurich release through to Brazil. It is designed to help you prepare for the upgrade by summarizing new features, changes, and important upgrade information across these releases. Show full answer Show less Where no updates were made for a particular release, this is explicitly noted to clarify the continuity of features. ## Key Features Introduced * **Record Summarization Skill (Zurich):** Enables generation of summaries for records in custom applications and tables using the custom app record summarization skill. You can configure this skill with specific context about tables to improve summary relevance and generate summaries directly within the product or via Now Assist chat. * **Expanded Third-Party AI Model Providers (Zurich):** Now Assist supports additional AI model providers including Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet, augmenting options beyond Now LLM Service and Azure OpenAI GPT-4.1 variants. * **Conversational AI Asset Creation (Australia):** With a ServiceNow Otto for Creator subscription, you can use Build Agent to create agentic workflows, AI agents, and skills conversationally for custom applications. * **ServiceNow AI Platform Licensing Tiers (Australia):** Introduces three AI experience tiers---Foundation, Advanced, and Prime---providing varying access to AI features, generative skills, and autonomous capabilities depending on your license. ## Important Changes * **AI Usage Measurement Update (Zurich and Australia):** AI usage measurement shifted from a 365-day look-back to a 365-day burn-down model, resetting at contract anniversary, to better track consumption. * **Rebranding of ServiceNow Otto (Australia):** The AI platform experience has been renamed ServiceNow Otto®, emphasizing its conversational AI and autonomous orchestration capabilities integrated into workflows across multiple channels. * **Default Large Language Model Provider Change (Australia):** The Now LLM Service is no longer the default for new or inactive AI assets. Instead, a third-party LLM is selected by default, though Now LLM Service remains available for manual selection. ## Activation and Installation ServiceNow Otto for App Engine is available through the ServiceNow Store. To activate or install the product, submit a request via the ServiceNow Store portal. The release notes recommend reviewing cumulative release notes and activation details provided there to ensure proper installation and entitlement verification. ## Additional Notes * No features or functionality were removed or deprecated between Zurich and Brazil releases. * There are no new additional requirements, browser requirements, accessibility considerations, or localization changes reported for these releases. * The Brazil release itself did not introduce new updates but consolidates prior changes. ## What Customers Can Expect Upgrading to Brazil from Zurich or Australia will provide you with enhanced AI summarization capabilities, greater flexibility in AI model providers, and a refined AI platform experience through ServiceNow Otto branding. You will benefit from improved AI usage tracking and a clearer licensing model tailored to your organizational AI needs. The upgrade process requires no additional browser or accessibility considerations and does not remove existing features, ensuring a smooth transition. Ensure you review and complete pre- and post-upgrade tasks as outlined in the release notes to fully leverage the new capabilities and changes. Consolidated page of all release notes for ServiceNow Otto for App Engine from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for App Engine release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for App Engine to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforappengine-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for App Engine. {#dfrn3-servicenowottoforappengine-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Record summarization skill](https://www.servicenow.com/docs/access?context=custom-app-record-summarization-na-for-app-engine&family=zurich&ft:locale=en-US) : Generate summaries for records in custom applications and tables with the custom app record summarization skill. [Configure custom app record summarization](https://www.servicenow.com/docs/access?context=configure-custom-app-record-summarization-na-for-app-engine&family=zurich&ft:locale=en-US) : Configure the custom app record summarization skill so that it generates summaries for the tables and records that you specify. You can add context about the table or tables and describe the purpose of the table, so that Now Assist can use that information when generating summaries. [Summarize a record in-product](https://www.servicenow.com/docs/access?context=summarize-record-in-product-na-for-app-engine&family=zurich&ft:locale=en-US) : Select the Summarize button on a record in-product to generate a summary. You can also summarize a record through chat in the Now Assist panel. See [Summarize a record through chat](https://www.servicenow.com/docs/access?context=summarize-record-through-chat-na-for-app-engine&family=zurich&ft:locale=en-US) for more information. [New third-party AI model provider options available for Now Assist](https://www.servicenow.com/docs/access?context=manage-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI GPT-4.1 and GPT-4.1 mini. | | Australia | [Create AI assets conversationally with Build Agent](https://www.servicenow.com/docs/access?context=create-custom-ai-agent&family=australia&ft:locale=en-US) : If you have a ServiceNow Otto for Creator subscription, you can use Build Agent to conversationally create agentic workflows, AI agents, and skills for custom apps. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for App Engine features. {#dfrn3-servicenowottoforappengine-summary__entry__18} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for App Engine features or functionality were removed. {#dfrn3-servicenowottoforappengine-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for App Engine features or functionality were deprecated. {#dfrn3-servicenowottoforappengine-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for App Engine. {#dfrn3-servicenowottoforappengine-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Install ServiceNow Otto for App Engine by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for App Engine is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install ServiceNow Otto for App Engine by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for App Engine is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for App Engine we have noted them here. {#dfrn3-servicenowottoforappengine-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for App Engine we have noted them here. {#dfrn3-servicenowottoforappengine-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for App Engine, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforappengine-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for App Engine we have noted them here. {#dfrn3-servicenowottoforappengine-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for App Engine we have noted them here. {#dfrn3-servicenowottoforappengine-summary__entry__82} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Generate summaries for records in custom applications using the generative AI capabilities of Now Assist. [Zurich release notesPreliminary release notes for Zurich Release Testing Preview (RTP)](https://www.servicenow.com/docs/access?context=family-release-notes&family=zurich&ft:locale=en-US) * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. See [ServiceNow Otto for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for App Engine. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Prepare for Now LLM Service to be deprecated in a future release. [Australia Patch 2](https://www.servicenow.com/docs/access?context=australia-patch-2&family=australia&ft:locale=en-US) * If you have a ServiceNow Otto for Creator subscription, you can create AI assets conversationally using Build Agent. See [ServiceNow Otto for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]