--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined ServiceNow Otto for Care Team Operations release notes for upgrades from Zurich to Brazil # Combined ServiceNow Otto for Care Team Operations release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Care Team Operations Release Notes for Upgrades from Zurich to Brazil This consolidated release notes page provides ServiceNow customers with essential information on upgrading ServiceNow Otto for Care Team Operations from the Zurich release to the Brazil release. It summarizes new features, changes, removals, deprecations, activation instructions, and other relevant details across these release families. Show full answer Show less Note that no updates were made in the Zurich or Brazil releases themselves; key updates occurred in the Australia release family, particularly starting with Australia Patch 5. ## Key Features * **ServiceNow AI Platform Licensing Tiers (Australia Release):** The AI Platform introduces three licensing tiers to tailor AI capabilities to your needs: * **Foundation:** Basic AI insights * **Advanced:** Enhanced productivity features for relevant use cases * **Prime:** Full autonomous AI assets and custom AI agent/workflow creation * **Rebranding to ServiceNow Otto® (Australia Patch 5):** Now Assist for Care Team Operations is renamed ServiceNow Otto for Care Team Operations. Your existing product entitlements remain unchanged. * **Support Request Creation via Virtual Agent:** Users can now create support requests conversationally for healthcare IT, biomed, facilities, or environmental services using Now Assist in Virtual Agent. This workflow clarifies missing or unclear details, validates requests with AI agents, and is available through the Care Team Portal and Care Team Mobile. ## Changes, Removals, and Deprecations There are no changes, removed features, or deprecated functionality reported between the Zurich and Brazil releases for ServiceNow Otto for Care Team Operations. ## Activation and Additional Requirements * **Activation:** To install ServiceNow Otto for Care Team Operations, submit a request via the ServiceNow Store. Product availability and entitlement details are maintained during the transition from Now Assist branding. * **Additional Requirements, Browser, Accessibility, and Localization:** No new or changed requirements, browser compatibility notes, accessibility information, or localization considerations were introduced between Zurich and Brazil. ## Practical Implications for ServiceNow Customers * When planning an upgrade from Zurich to Brazil, focus on understanding the AI licensing tiers introduced in Australia and the rebranding to ServiceNow Otto to correctly assess feature access and entitlements. * Leverage the new conversational support request creation in Virtual Agent to streamline care team operations and improve user experience. * Verify activation procedures through the ServiceNow Store and ensure your team is aware of the unchanged product entitlements despite the rebranding. * Since no breaking changes or removals occurred, upgrade impacts should be minimal, but review all new features to maximize benefit. Consolidated page of all release notes for ServiceNow Otto for Care Team Operations from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Care Team Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Care Team Operations to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Care Team Operations. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) : Starting with Australia Patch 5, Now Assist for Care Team Operations is now ServiceNow Otto® for Care Team Operations. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&family=australia&ft:locale=en-US) : Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions. It validates the request using the Care team operations case Intake and Care team operations case Creation AI agents. This feature is available in Care Team Portal and Care Team Mobile. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Care Team Operations features. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for Care Team Operations features or functionality were removed. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for Care Team Operations features or functionality were deprecated. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Care Team Operations. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install ServiceNow Otto for Care Team Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Now Assist for Healthcare Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Care Team Operations we have noted them here. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Care Team Operations we have noted them here. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Care Team Operations, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Care Team Operations we have noted them here. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Care Team Operations we have noted them here. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. Starting with Australia Patch 5, Now Assist for x is now ServiceNow Otto® for TPRM. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. See [ServiceNow Otto for Care Team Operations](https://www.servicenow.com/docs/access?context=now-assist-for-healthcare-and-life-sciences&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]