--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined ServiceNow Otto for CMDB release notes for upgrades from Zurich to Brazil # Combined ServiceNow Otto for CMDB release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for CMDB Release Notes for Upgrades from Zurich to Brazil This consolidated guide provides ServiceNow customers with key information about upgrading the Otto for Configuration Management Database (CMDB) from the Zurich release to the Brazil release. It compiles all release notes across the relevant release families---Zurich, Australia, and Brazil---including new features, changes, removals, deprecations, activation, and upgrade tasks. Show full answer Show less ## Important Upgrade Information * **Installation Process Change:** For the Zurich release, the activation process for the ServiceNow Otto for CMDB v2.1 plugin has changed. Customers should refer to the updated configuration instructions to ensure a smooth upgrade. * **Activation:** ServiceNow Otto for CMDB is an AI Platform feature accessible via plugin activation from the ServiceNow Store. Customers must activate the relevant plugins post-upgrade to use the product features. * **No Updates in Australia and Brazil Releases:** Across Australia and Brazil release families, there were no updates, changes, removals, or deprecations noted for the Otto for CMDB product. ## Feature Highlights from Zurich Releases * **Zurich Patch 11:** Introduced AI capabilities to identify upstream services and CIs affected by incidents or changes, recommend optimal data sources and connectors for CMDB data ingestion, and suggest business applications to link with existing application services---streamlining data governance and reducing manual mapping effort. * **Zurich Patch 7:** Enabled AI-powered query assistance across CI classes and attributes with multi-table and CI relationship search capabilities, improving user interaction within CI forms, dashboards, and workspaces. * **Zurich Patch 4:** Default activation of certain Now Assist skills and agentic workflows, with enhanced security requirements; improved debugging for Service Graph Connector import sets; features to identify and resolve de-duplication tasks; facilitation of manual CI creation; and enhanced CMDB data governance processes. ## Additional Notes * **No Additional Requirements or Browser/Accessibility/Localization Changes:** There were no noted changes in additional requirements, browser compatibility, accessibility, or localization for the Otto for CMDB product across the upgrade path. * **Preparatory Steps:** Customers are encouraged to review pre- and post-upgrade tasks as detailed in the official upgrade documentation to ensure compliance and optimal functionality. Consolidated page of all release notes for ServiceNow Otto for CMDB from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for CMDB release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for CMDB to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforcmdb-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : The installation (activation) process has changed for the ServiceNow Otto for CMDB v2.1 plugin. See [Configure](https://www.servicenow.com/docs/access?context=now-assist-cmdb-configuring&family=zurich&ft:locale=en-US) for the new instructions. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for CMDB. {#dfrn3-servicenowottoforcmdb-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for CMDB features. {#dfrn3-servicenowottoforcmdb-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for CMDB features or functionality were removed. {#dfrn3-servicenowottoforcmdb-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for CMDB features or functionality were deprecated. {#dfrn3-servicenowottoforcmdb-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for CMDB. {#dfrn3-servicenowottoforcmdb-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : ServiceNow Otto for CMDB is a ServiceNow AI Platform feature that is available with activation of plugins that you get from the ServiceNow Store. For details, see [Configure](https://www.servicenow.com/docs/access?context=now-assist-cmdb-configuring&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for CMDB is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for CMDB we have noted them here. {#dfrn3-servicenowottoforcmdb-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for CMDB we have noted them here. {#dfrn3-servicenowottoforcmdb-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for CMDB, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforcmdb-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for CMDB we have noted them here. {#dfrn3-servicenowottoforcmdb-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for CMDB we have noted them here. {#dfrn3-servicenowottoforcmdb-summary__entry__82} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 11](https://www.servicenow.com/docs/access?context=zurich-patch-11&family=zurich&ft:locale=en-US) * AI identifies the upstream services and CIs that are likely to be affected by an incident or by a proposed change. * AI recommends the data sources or Service Graph Connectors and ingestion sources that can best populate CMDB data. * AI discovers and suggests business applications to associate with existing application services in the CMDB, reducing manual mapping effort and improving data governance. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Get AI-powered answers your questions on CI classes and attributes to help you work in CI forms, dashboards, home pages, and other views on the workspace. * Search queries can now span multiple tables and relationships between CIs. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Some Now Assist skills and agentic workflows are now turned on by default. * Agentic workflows and AI agents included with Now Assist applications now require additional security configuration. * Reduce the debugging time and effort when you resolve issues with Service Graph Connector import sets. * Find and resolve de-duplication tasks. * Speed the process of manually creating CIs. * Methodically work through the process of improving CMDB data governance. * Search for CIs by specifying any of several attributes of the CI of interest. * View a concise summary of the key CI data on a CI form in a workspace page or on any list view. [Zurich Patch 3](https://www.servicenow.com/docs/access?context=zurich-patch-3&family=zurich&ft:locale=en-US) [Zurich Patch 2](https://www.servicenow.com/docs/access?context=zurich-patch-2&family=zurich&ft:locale=en-US) [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) See [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]