--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined ServiceNow Otto for Enterprise Architecture (EA) release notes for upgrades from Zurich to Brazil # Combined ServiceNow Otto for Enterprise Architecture (EA) release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 12 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Enterprise Architecture (EA) Release Notes for Upgrades from Zurich to Brazil This consolidated update covers the ServiceNow Otto for Enterprise Architecture (EA) release notes for upgrades from the Zurich through Australia to Brazil releases. It provides a comprehensive summary of new features, changes, activation details, and other important considerations to help ServiceNow customers prepare for and manage their upgrade process effectively. Show full answer Show less ## New Features * **Enterprise Modeling and Visualization Enhancements:** Users can now compare diagrams across versions (business application hierarchy, capability maps, and process maps) with color-coded visual indicators highlighting changes. * **Refine Text Now Assist Skill:** Enables elaboration or shortening of descriptions and reasoning fields across business applications, capabilities, processes, value streams, and information objects. * **Business Application Insights Skill:** Generates actionable insights from business application data, with configurable source fields and access criteria. * **Security and Role-Based Access:** Role restrictions have been added for various Now Assist skills, and access control lists (ACLs) enable secure execution of AI agents and workflows. * **AI Model Provider Options:** Support for Google Gemini and AWS Claude has been added alongside existing Now LLM Service and Azure OpenAI options. * **AI Search on TRM Catalog:** Natural language search capability for published Technology Reference Model (TRM) catalog records via the Now Assist panel. * **ServiceNow AI Platform Tiers:** Introduction of three licensing tiers---Foundation, Advanced, and Prime---offering different levels of AI capabilities and access to features. * **Enhanced Business Application Summaries:** Context-sensitive summaries generated from various pages such as capability hierarchy, rationalization views, and bubble charts. * **Enterprise Architecture Dashboard Insights:** Use Now Assist to generate insights directly from dashboard widgets. ## Changes * **Now Assist Usage Measurement:** Transition from a 365-day look-back to a burn-down model resetting at contract anniversary. * **User Interface Updates:** Addition of Compare versions button and Now Assist icon in key areas including diagram pages, business application pages, and ADR management. * **Role Masking and Security Controls:** Improved role management for AI agents and workflows requiring configuration for user access. * **Default Activation of AI Skills:** Certain generative AI skills and workflows are now enabled by default for new installations and upgrades, promoting immediate productivity gains. * **Architectural Decision Records (ADR) Enhancements:** Introduction of a Now Assist drop-down menu with query and summarization capabilities to extract specific ADR content. * **Visual Diagram Comparison:** Use of color-coded highlights (green for new, yellow for modified) to quickly identify changes between diagram versions. ## Activation Information Now Assist features are available through activation of the ServiceNow Otto for Enterprise Architecture (EA) plugin. This plugin is accessible from the ServiceNow Store. Activation enables AI-driven capabilities such as insights generation, diagram comparison, and natural language search. ## Accessibility and UI Enhancements The Coral theme, introduced with the Zurich Early Availability release, includes a dark theme option to improve readability and reduce eye strain across web and mobile platforms. ## Practical Implications for ServiceNow Customers * **Upgrade Preparation:** Review pre- and post-upgrade tasks carefully to leverage new AI features and maintain security compliance. * **Enhanced Decision-Making:** Use AI-powered insights and diagram comparison to accelerate architecture analysis and rationalization. * **Security Configuration:** Ensure role restrictions and ACLs are properly configured to safeguard AI agent and workflow execution. * **Licensing Considerations:** Understand the AI platform tiers to align feature access with organizational needs and budget. * **User Experience:** Benefit from UI improvements and contextual AI assistance embedded across Enterprise Architecture workflows. Consolidated page of all release notes for ServiceNow Otto for Enterprise Architecture (EA) from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Enterprise Architecture (EA) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Enterprise Architecture (EA) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Enterprise Architecture (EA). {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Compare Enterprise Modeling and Visualization diagrams](https://www.servicenow.com/docs/access?context=compare-modeling-diagrams&family=zurich&ft:locale=en-US) : Learn the details of the changes in the Enterprise Modeling and Visualization diagrams by comparing a diagram with its previous version. You can compare business application hierarchy, business capability map, and business process map diagrams. [Elaborate or shorten content in form fields](https://www.servicenow.com/docs/access?context=elaborate-or-shorten-content-form-fields&family=zurich&ft:locale=en-US) : Elaborate or shorten text in the Description field of the following records using the Refine text Now Assist skill: * Business application * Business capability * Business process * Value stream stages * Information object Also, generate, elaborate, or shorten text in the Reasoning field in the Planned Disposition section of the business application record. [Business Application Insights skill configuration changes](https://www.servicenow.com/docs/access?context=configure-now-assist-ea&family=zurich&ft:locale=en-US) : For the Business application insights Now Assist skill, you can view the business application source fields based on which the business application insights are generated. Also, you can determine the availability of the skill by defining a specific criteria in the Define access tab of the Business application insights skill. [Role restrictions for ServiceNow Otto for EA skills](https://www.servicenow.com/docs/access?context=configure-now-assist-ea&family=zurich&ft:locale=en-US) : Role restriction is added to the default roles associated with the following skills: * Diagram change analysis * ADR Doc Summarization and Actions * Business application insights * Refine text [Business Application Insights skill](https://www.servicenow.com/docs/access?context=generate-insights-into-ba&family=zurich&ft:locale=en-US) : Learn the details of business applications and gather concise and actionable insights on business applications from the summary that is generated by ServiceNow Otto for Enterprise Architecture (EA). The business application insights help you to make informed decisions without manually reviewing large volumes of data. [Implement access control lists for security in AI agents](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=zurich&ft:locale=en-US) : Enable security implementation to execute AI agents and agentic workflows through access control lists (ACLs) and user identities.ACLs provide you with the capability to run AI agents and agentic workflow executions either as a dynamic user or an AI user. To learn about ACLs for ServiceNow Otto for Enterprise Architecture (EA) agents and skills, see [Configure](https://www.servicenow.com/docs/access?context=configure-now-assist-ea&family=zurich&ft:locale=en-US) and [Generate enterprise architecture diagram agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-aiagents-ea-diagramming-usecase&family=zurich&ft:locale=en-US). [Generate a summary of the Architectural Decision Records (ADR) document or get a particular information from the document](https://www.servicenow.com/docs/access?context=summarize-docs-genai-skill-ea&family=zurich&ft:locale=en-US) : On the Architectural Decision Records page, use the field option in the Now Assist menu to derive a particular information about the ADR content. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | | Australia | [AI Search on the TRM catalog](https://www.servicenow.com/docs/access?context=ai-search-trm-cat&family=australia&ft:locale=en-US) : Search published TRM catalog records using natural language queries in the Now Assist panel. EA Workspace ships default AI Search configuration that automatically indexes TRM catalog records you publish. To make previously published TRM catalog records searchable, you can manually trigger indexing. For information, see [Index previously published TRM catalog records for AI Search](https://www.servicenow.com/docs/access?context=index-archive-pub-trm-cat&family=australia&ft:locale=en-US) or [AI Search on the TRM catalog](https://www.servicenow.com/docs/access?context=ai-search-trm-cat&family=australia&ft:locale=en-US). [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Business application summarization skill enhancements](https://www.servicenow.com/docs/access?context=generate-insights-into-ba&family=australia&ft:locale=en-US) : Generate context-sensitive business application summaries from the following pages: * Business capability hierarchy page: On generating a business application summary from this page, information such as the associated primary and secondary capabilities and the position in the capability hierarchy are displayed along with the general information about the business application. * Application rationalization list view page: On generating a business application summary from this page, information such as the indicator scores (actual and normalized scores), and associated demand details are displayed along with the general information about the business application. * Application rationalization bubble chart page: On generating a business application summary from this page, information such as x and y-axis details, and planned disposition details are displayed along with the general information about the business application. [Generate insights for Enterprise Architecture Workspace dashboard widgets](https://www.servicenow.com/docs/access?context=generate-insights-ea-dashboard&family=australia&ft:locale=en-US)Now Assist : Generate insights for the widgets available on the Enterprise Architecture Dashboard page using the Now Assist Explorer icon available on the header of each widget. [Diagram change analysis skill enhancements](https://www.servicenow.com/docs/access?context=compare-modeling-diagrams&family=australia&ft:locale=en-US) : * Compare any two versions of a diagram and generate a summary of the changes. * Select any version as a primary or secondary version to compare. * Generate a summary for real-time changes made to the primary version while already comparing it to another diagram version. * Modify diagram versions to compare using the Diagram comparison icon on the diagram comparison page. * Identify differences faster when comparing two versions of a diagram, by using the color-coded highlights on the canvas. Newly added shapes and relationship lines appear in green and modified ones appear in yellow. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Enterprise Architecture (EA) features. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__18} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). * The Compare versions button is added to the diagram page in the Enterprise Modeling and Visualization. * The Now Assist icon is added to the diagram page in the Enterprise Modeling and Visualization. You can use this icon to show or hide the Now Assist panel. * The Now Assist icon is displayed on selecting the description field of the business application, business capability, business process, value stream stages, and information objects. Also, the icon is displayed on selecting the Reasoning field in the Planned Disposition section of the business application record. * Added Define availability and Define access tabs in the Business application insights Now Assist skill configuration page in the AI Admin Hub console. * Added Role restrictions to skill section in the Define access tab of Now Assist skills in the AI Admin Hub console. [Role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and their AI agents use [role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) to determine which users can access them. Ones installed with your applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an agentic workflow](https://www.servicenow.com/docs/access?context=define-sec-controls-aw&family=zurich&ft:locale=en-US). [Some generative AI skills, AI agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. * The Generate insights button is added to the business application page in the Enterprise Architecture Workspace. * Changes to the Architectural Decision Records page: * The Now Assist drop-down menu is added. * A field is added to the Now Assist drop-down menu to enter queries and get answers for Architectural Decision Records (ADR) artifact content. * The Summarize button is moved to the Now Assist drop-down menu. * In the context menu, the Now Assist button is changed to the Now Assist icon and placed as the first option of the context menu. * The Now Assist drop-down menu is added. * A field is added to the Now Assist drop-down menu to enter queries and get answers for Architectural Decision Records (ADR) artifact content. * The Summarize button is moved to the Now Assist drop-down menu. * In the context menu, the Now Assist button is changed to the Now Assist icon and placed as the first option of the context menu. | | Australia | * The diagram comparison canvas displays visual indicators to highlight new or modified shapes and entities. Newly added shapes and relationship lines appear in green and modified ones appear in yellow. * The Now Assist icon is added to the header of each widget on the Enterprise Architecture Dashboard page. * The Now Assist icon is removed from the side panel of the Enterprise Modeling and Visualization diagram page. It's added to the Compare diagrams page, which opens when you select the Compare versions button in the diagram canvas header. * The Compare versions button is added to the header of the canvas on the diagram comparison page. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for Enterprise Architecture (EA) features or functionality were removed. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for Enterprise Architecture (EA) features or functionality were deprecated. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Enterprise Architecture (EA). {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Now Assist features are available with activation of the ServiceNow Otto for Enterprise Architecture (EA) plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for Enterprise Architecture (EA) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Now Assist features are available with activation of the ServiceNow Otto for Enterprise Architecture (EA) plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=australia&ft:locale=en-US). Important: ServiceNow Otto for Enterprise Architecture (EA) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Enterprise Architecture (EA) we have noted them here. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Enterprise Architecture (EA) we have noted them here. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Enterprise Architecture (EA), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__66} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Enterprise Architecture (EA) we have noted them here. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Enterprise Architecture (EA) we have noted them here. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__82} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * All ServiceNow Otto for EA skills are activated by default. * Use the Diagram change analysis Now Assist skill to compare an Enterprise Modeling and Visualization diagram with its previous version and generate a summary of the differences. * Use the Refine text Now Assist skill to elaborate or shorten text in the Description field of the business application, business capability, business process, and information object records. Also, use this skill to generate, elaborate, or shorten text in the Reasoning field under the Planned Disposition section of the business application record. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Use the Business Application Insights Now Assist skill to generate insights into your business applications. * Implement security in Now Assist AI agents with access control lists (ACLs). * On the Architectural Decision Records page, use the field in the Architectural Decision Records menu to enter queries and derive the required information from the Architectural Decision Records (ADR) artifact content. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Use the Business Application Insights Now Assist skill to generate insights into your business applications. * Implement security in Now Assist AI agents with access control lists (ACLs). * On the Architectural Decision Records page, use the field in the Architectural Decision Records menu to enter queries and derive the required information from the Architectural Decision Records (ADR) artifact content. Zurich Early Availability * Enhance your productivity by using the Now LLM Service or a supported third-party LLM with any ServiceNow Otto for Enterprise Architecture (EA) skill or AI agent. * Enhance your user experience with Coral that is used as the default theme for new portal, web, and mobile experiences. See [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 2](https://www.servicenow.com/docs/access?context=australia-patch-2&family=australia&ft:locale=en-US)You can use the Now Assist panel to search your published TRM catalog records using natural language queries. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * When you compare two versions of an Enterprise Modeling and Visualization diagram, the diagram canvas highlights the differences visually. This makes it easier to identify what has changed at a glance, without relying solely on the Now Assist change summary panel. * Support for models OpenAI GPT-5 mini, Claude Haiku 4.5, and Google Gemini 3.0 Flash added for any Now Assist for Enterprise Architecture (EA) skill. Australia Early Availability * Generate insights for the widgets available on the Enterprise Architecture Dashboard page. * Generate a context-sensitive summary for business applications based on the page that you're generating the summary from. * Compare any two versions of a diagram and generate a summary in the Enterprise Modeling and Visualization page. See [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]