--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined ServiceNow Otto for HR Service Delivery (HRSD) release notes for upgrades from Zurich to Brazil # Combined ServiceNow Otto for HR Service Delivery (HRSD) release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 13 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for HR Service Delivery (HRSD) Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document summarizes the new features, changes, removals, deprecations, and activation information for ServiceNow Otto for HR Service Delivery (HRSD) across upgrades from the Zurich through Australia to Brazil release versions. It is designed to help ServiceNow customers prepare for and understand the impact of upgrading to Brazil, highlighting enhancements introduced since Zurich and noting any updates or lack thereof in the Australia and Brazil releases. Show full answer Show less ## Key Features * **ER Interview and Case Summarization:** AI-driven summarization skills provide quick, comprehensive overviews of employee relations (ER) interviews and cases, including key details like allegations, evidence, and responses. * **Self-Scheduling for Interviews:** Recruiters and coordinators can offer applicants available interview time slots to select from, reducing manual scheduling handoffs. * **Offboarding Knowledge Transfer:** AI agentic workflows automate capturing and organizing critical knowledge during employee offboarding, facilitating smooth knowledge handover. * **Personalized Onboarding Ramp-Up Plans:** Enhanced workflow recommends journey services based on prior journeys and peer requests, enabling managers to customize onboarding via conversational interfaces. * **AI-Driven HR Case Management:** Multiple specialized workflows enable prediction and routing of cases, automated resolution of noncritical cases, and tailored fulfillment plans for critical cases, improving resolution efficiency. * **Policy-Based Tuition Reimbursement Processing:** AI evaluates employee tuition reimbursement requests against company policies to approve, deny, or request more information automatically. * **HR AI Voice Agents:** Employees can interact via voice for HR self-service tasks like case creation and time-off requests, integrated with CCaaS providers for seamless experience. * **Security Enhancements for AI Agents:** Access control lists (ACLs) and user identity management enable secure operation of AI agents and workflows. * **Advanced Feedback and Growth Conversation Support:** Admins can create reusable feedback templates; managers can collect, preview, and review employee feedback and prepare data-driven growth conversations with AI assistance. * **Expanded Third-Party AI Model Options:** Support added for Google Gemini and AWS Claude alongside existing Now LLM Service and Azure OpenAI models, broadening AI capabilities. * **New Licensing Tiers:** Foundation, Advanced, and Prime tiers provide scalable AI platform experiences tailored to customer needs and access levels. ## Key Changes * The Now LLM Service is no longer the default AI model for new or inactive AI assets; third-party large language models are now the default, with manual selection still available. * AI usage measurement transitioned to a 365-day burn-down model resetting at contract anniversary, improving usage tracking accuracy. * The original "resolve HR cases" workflow was split into three distinct agentic workflows focusing on service prediction and transfer, noncritical case resolution, and critical case resolution to enhance case management clarity and efficiency. * The Coral theme became the default for new portals and experiences, offering a modern, brand-neutral look with optional dark mode. ## Activation and Upgrade Guidance ServiceNow Otto for HRSD must be requested and installed via the ServiceNow Store. Customers upgrading should review and complete pre- and post-upgrade tasks as recommended. The document notes no new activation changes for the Brazil release. Also, some Now Assist AI skills are now enabled by default for new installs and unconfigured skills during upgrades. ## Additional Information * No features or functionality were removed or deprecated between Zurich and Brazil releases. * There were no updates to browser requirements, accessibility, localization, or highlight information for the Brazil release. * Key improvements focus on AI-driven automation to streamline HR service delivery processes, reduce manual effort, and improve employee and manager experiences. ## Practical Benefits for ServiceNow Customers By upgrading from Zurich to Brazil, customers gain access to robust AI-powered workflows that enhance HR case management, interview scheduling, onboarding, offboarding, and employee feedback processes. Security enhancements ensure safe AI operations, while expanded AI model options and licensing tiers offer flexibility and scalability. These updates help HR teams increase efficiency, reduce manual tasks, and deliver a more personalized and responsive employee experience. Consolidated page of all release notes for ServiceNow Otto for HR Service Delivery (HRSD) from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for HR Service Delivery (HRSD) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for HR Service Delivery (HRSD) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for HR Service Delivery (HRSD). {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [ER Interview Summarization](https://www.servicenow.com/docs/access?context=now-assist-hrsd-er-interview&family=zurich&ft:locale=en-US) : Use the ER interview summarization skill to obtain summary of the ER case interview, which includes details such as quick recap, key assertions and responses. [Self-scheduling option in Schedule interviews agentic workflow](https://www.servicenow.com/docs/access?context=use-ai-agents-to-schedule-interviews&family=zurich&ft:locale=en-US) : Recruiters and recruitment coordinators can now use self-scheduling to streamline interview scheduling by presenting applicants with available time slots to choose from. This option reduces the time to schedule in the absence of overlapping applicant-declared availability and minimizes the probability of manual handover to recruiter. The workflow recommends self-scheduling when beneficial, offers panelist-compatible slots sorted by confidence level, and automatically schedules interviews once applicants select their preferred time. [Offboarding knowledge transfer plan generation agentic workflow](https://www.servicenow.com/docs/access?context=offboarding-knowledge-x-agentic-wf&family=zurich&ft:locale=en-US) : The offboarding knowledge transfer plan generation agentic workflow captures and organizes critical knowledge when employees leave. AI agents interact with managers to collect requirements, discover documents from the specified time period, categorize content into meaningful work areas, and facilitate employee review before sharing with successors. [Generate onboarding ramp-up plan](https://www.servicenow.com/docs/access?context=onboarding-ramp-up-plan-agentic-wf&family=zurich&ft:locale=en-US) : The generate onboarding ramp-up plan workflow has been enhanced to create more relevant and personalized ramp-up plans for new hires. The workflow now recommends additional Journey services (catalogs and order guides) based on previously completed journeys and services requested by peers in similar roles. Managers can review these recommendations in Now Assist in Virtual Agent and add new services through a conversational experience. [Predict service and transfer HR cases](https://www.servicenow.com/docs/access?context=predict-transfer-hrcase&family=zurich&ft:locale=en-US) : Analyze an HR case and automatically route it to the most appropriate HR service with the predict service and transfer HR cases agentic workflow. [Resolve noncritical HR cases](https://www.servicenow.com/docs/access?context=employee-issue-resolver-na&family=zurich&ft:locale=en-US) : Use the resolve noncritical HR cases agentic workflow to assess the criticality of HR cases, and automatically respond to noncritical inquiries without human intervention. Human agent intervention is required when the request is identified as critical. [Resolve critical HR case](https://www.servicenow.com/docs/access?context=employee-issue-resolve-critical&family=zurich&ft:locale=en-US) : Resolve critical HR requests efficiently with the resolve critical HR case agentic workflow. This workflow generates a tailored fulfillment plan for an HR case using fulfillment instructions, KB articles, or resolution notes of similar past cases. It helps accelerate the resolution process by providing planning support to HR agents. [Summarize an ER case](https://www.servicenow.com/docs/access?context=now-assist-hrsd-summarize-er-case&family=zurich&ft:locale=en-US) : Use the ER case summarization skill to obtain a comprehensive overview of the ER case, which includes key details, such as allegations, evidences, and interviews. [Help resolve tuition reimbursement requests](https://www.servicenow.com/docs/access?context=resolve-tuition-reimbursement-requests&family=zurich&ft:locale=en-US) : Use the policy based HR evaluator skill to automatically compare employee tuition reimbursement submissions against company policies and return a decision of approval, denial, or request for additional information. [HR AI voice agents](https://www.servicenow.com/docs/access?context=now-assist-hrsd-voice-ai-agents&family=zurich&ft:locale=en-US) : Help employees handle self-service HR issues, such as creating cases, checking case status, and requesting time off, using real-time voice interactions with HR AI voice agents. With advanced speech-to-text and text-to-speech capabilities, configurable caller authentication, and seamless integration with Contact Center as a Service (CCaaS) providers, such as Twilio and Genesys, the agents can deliver an efficient and personalized experience for employees. [Security for AI agents](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=zurich&ft:locale=en-US) : Enable security settings to run AI agents and agentic workflows by using ACLs and user identities. You can configure and manage the ACLs in AI Agent Studio. [HCM AI agents](https://www.servicenow.com/docs/access?context=conversational-agents&family=zurich&ft:locale=en-US) : Use AI agents to enable employees to place requests to the HCM system, such as apply for time off or update details. [Resolve HR cases agentic workflow](https://www.servicenow.com/docs/access?context=employee-issue-resolver-na&family=zurich&ft:locale=en-US) : Generate a fulfillment plan in a series of steps for an HR case by selecting the Generate Plan button on the HR case. HR agents can add prompts to further refine the AI-generated fulfillment plan before the plan is published to the work notes of the case. [HR case sentiment analysis](https://www.servicenow.com/docs/access?context=analyze-sentiments-now-assist&family=zurich&ft:locale=en-US) : Prioritize cases by the sentiment score and monitor sentiment trends over time. HR agents can review a brief summary to understand the reasoning for the sentiment score for each HR case. [Schedule interviews](https://www.servicenow.com/docs/access?context=use-ai-agents-to-schedule-interviews&family=zurich&ft:locale=en-US) : Use AI agents to automate the interview scheduling process from the Now Assist panel and use the inputs from recruiters or recruitment coordinators to send out interview invites. [Generate onboarding ramp-up agentic workflow](https://www.servicenow.com/docs/access?context=onboarding-ramp-up-plan-agentic-wf&family=zurich&ft:locale=en-US) : Accelerate onboarding with the generate onboarding ramp-up plan agentic workflow, which creates personalized and team-specific plans for every new hire. Powered by AI agents, it tailors learning paths, team tasks, and 1:1 introductions to help employees ramp up fast, build stronger connections, and reach productivity quickly. [Resolve noncritical HR cases](https://www.servicenow.com/docs/access?context=employee-issue-resolver-na&family=zurich&ft:locale=en-US) : Evaluate case criticality and retrieve relevant knowledge articles to resolve HR cases, minimizing the need for agent intervention. Generate a fulfillment plan for an HR case, which helps resolve the HR case fast. [Some Now Assist skills are now turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Streamline feedback collection and review using the Employee feedback collection AI agent](https://www.servicenow.com/docs/access?context=employee-feedback-agent&family=zurich&ft:locale=en-US) : As an admin, create reusable feedback templates using the Platform Surveys tool allowing managers to select and preview templates when requesting feedback, and help them quickly view a summarized snapshot of a reportee's recent feedback with easy navigation to the feedback page in Manager Hub for detailed insights. [Collect employee feedback with the help of an agent in Now Assist](https://www.servicenow.com/docs/access?context=employee-feedback-agent&family=zurich&ft:locale=en-US) : As a manager, collect feedback from employees with the help from an agent in Now Assist. Identify which colleagues to request feedback from through Talent Development applications, journeys, and interaction patterns in Microsoft. Send, track, and manage feedback requests with built-in reminders. Leverage existing to-dos to send and manage feedback requests seamlessly. [Create a growth conversation with the help of an agent in Now Assist](https://www.servicenow.com/docs/access?context=agentic-wf-conversations-na-td&family=zurich&ft:locale=en-US) : As a manager, use the growth conversations preparation AI agent to schedule and prepare for employee growth discussions. The agent provides a clear summary of employee activity and career journey as well as data-driven talking points for focused and impactful conversations. Note: This feature is available when you have both ServiceNow Otto for HR Service Delivery (HRSD), which installs ServiceNow Otto for Talent Development and AI Agents for Talent. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [Create job requisition using AI](https://www.servicenow.com/docs/access?context=use-ai-agents-to-create-job-req&family=zurich&ft:locale=en-US) : Use AI agents to automate the process for creating a job requisition from the Virtual Agent chat window by using the inputs from your hiring managers. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Streamline feedback collection and review using the Employee feedback collection AI agent](https://www.servicenow.com/docs/access?context=employee-feedback-agent&family=australia&ft:locale=en-US) : As an admin, create reusable feedback templates using the Platform Surveys tool allowing managers to select and preview templates when requesting feedback, and help them quickly view a summarized snapshot of a reportee's recent feedback with easy navigation to the feedback page in Manager Hub for detailed insights. [Generate onboarding ramp-up plan](https://www.servicenow.com/docs/access?context=onboarding-ramp-up-plan-agentic-wf&family=australia&ft:locale=en-US) : The Generate onboarding ramp-up plan workflow has been enhanced to create more relevant and personalized ramp-up plans for new hires. The workflow now recommends additional Journey services (catalogs and order guides) based on previously completed journeys and services requested by peers in similar roles. Managers can review these recommendations in Now Assist Virtual Agent and add new services through a conversational experience. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for HR Service Delivery (HRSD) features. {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__18} | Release | Release notes | |-|-| | Zurich | [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Functional change](https://www.servicenow.com/docs/access?context=employee-issue-resolver-na&family=zurich&ft:locale=en-US) : The resolve HR cases agentic workflow has been broken down into three agentic flows: * [Predict service and transfer HR cases](https://www.servicenow.com/docs/access?context=predict-transfer-hrcase&family=zurich&ft:locale=en-US) * [Resolve noncritical HR cases](https://www.servicenow.com/docs/access?context=employee-issue-resolver-na&family=zurich&ft:locale=en-US) * [Resolve critical HR case](https://www.servicenow.com/docs/access?context=employee-issue-resolve-critical&family=zurich&ft:locale=en-US) [Flow name](https://www.servicenow.com/docs/access?context=employee-issue-resolver-na&family=zurich&ft:locale=en-US) : The resolve noncritical HR cases workflow has been renamed to the resolve HR cases workflow. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for HR Service Delivery (HRSD) features or functionality were removed. {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for HR Service Delivery (HRSD) features or functionality were deprecated. {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for HR Service Delivery (HRSD). {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Install ServiceNow Otto for HRSD by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for HRSD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install ServiceNow Otto for HRSD by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for HRSD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for HR Service Delivery (HRSD) we have noted them here. {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for HR Service Delivery (HRSD) we have noted them here. {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for HR Service Delivery (HRSD), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for HR Service Delivery (HRSD) we have noted them here. {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for HR Service Delivery (HRSD) we have noted them here. {#dfrn3-servicenowottoforhrservicedeliveryhrsd-summary__entry__82} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Review an ER interview summary quickly by using the ER interview summarization skill from both Core UI and Agent Workspace for HR Case Management. * Streamline the interview scheduling process using the self-scheduling mechanism within the schedule interviews agentic workflow. * Preserve institutional knowledge during employee offboarding with AI agents that automate document discovery, organize content by category, and guide managers and employees through the transfer process. * View additional journey services (catalogs and order guides) recommended based on previous journeys and peer requests. * As a manager, review recommendations in Now Assist in Virtual Agent and add new tasks through a conversational interface. * As an admin, create reusable feedback templates using the ServiceNow AI Platform Surveys tool. * As a manager, select and preview feedback templates when requesting feedback. * As a manager, review a summarized view of an employee's recent feedback on the feedback page in Manager Hub. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Use AI voice agents to enable employees to use self-service tools and create HR cases over the phone. * Use AI agents to predict the relevant HR service for an HR case and automatically transfer the case to the predicted HR service. * Use AI agents to analyze criticality of an HR case and use existing knowledge articles and catalog items for resolving a noncritical case. * Use AI agents to assist with processing tuition reimbursement requests based on submitted course information and company policies found in knowledge articles. * Leverage AI agents to generate fulfillment plans for critical HR cases from both Core UI and Agent Workspace for HR Case Management. * Review ER case context quickly by using the ER case summarization skill from both Core UI and Agent Workspace for HR Case Management. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Implement security in Now Assist AI agents with access control lists (ACLs). * Use AI agents to place requests to the Human Capital Management (HCM) system. * Leverage an AI agent to generate a fulfillment plan in a series of steps for an HR case from both Core UI and Agent Workspace for HR Case Management. * Leverage AI agents to collect the necessary inputs from recruiters and schedule interviews seamlessly. * Simplify employee onboarding with AI agents that gather inputs, structure tasks, enable manager review, and deliver personalized onboarding plans. Zurich Early Availability * Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. See [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * As a manager, review recommendations in Now Assist in Virtual Agent and add new tasks through a conversational interface. * As an admin, create reusable feedback templates using the ServiceNow AI Platform Surveys tool. * As a manager, select and preview feedback templates when requesting feedback. * As a manager, review a summarized view of an employee's recent feedback on the feedback page in Manager Hub. Australia Patch 0 * View additional journey services (catalogs and order guides) recommended based on previous journeys and peer requests. See [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]