--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes for upgrades from Zurich to Brazil # Combined ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Manufacturing Commercial Operations (MCO) Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document provides ServiceNow customers with a comprehensive summary of updates, new features, changes, and important upgrade information for ServiceNow Otto for Manufacturing Commercial Operations (MCO) from the Zurich release through the Brazil release. Show full answer Show less The notes are organized by release family (Zurich, Australia, Brazil) and include guidance on pre- and post-upgrade tasks, activation procedures, and any feature deprecations or removals. Where no updates were made for a particular release, this is explicitly noted to clarify the upgrade scope. ## New Features * **Zurich Release:** Introduction of the *create recall corrective actions AI agent*, which automates extraction of repair document data to generate corrective actions and corresponding charges for recall campaigns. This AI agent also determines the applicability of corrective actions to subsets of impacted assets, enabling faster and more accurate recall campaign execution. * **Australia and Brazil Releases:** No new features were introduced. ## Changes * **Zurich Release:** Change in Now Assist AI usage measurement model from a 365-day look-back to a 365-day burn-down method, resetting usage at the contract anniversary date. This affects how AI consumption is tracked and reported. * **Australia and Brazil Releases:** No changes to existing features were made. ## Removals and Deprecations * No features or functionalities were removed or deprecated in any release family from Zurich through Brazil. ## Activation Information * Now Assist features are enabled by activating the `com.sn.mfg.gen.ai` plugin within ServiceNow Otto for MCO. * Manufacturing Commercial Operations is available through the ServiceNow Store. * Customers should review the activation section of the release notes to ensure proper enablement of features during upgrades. ## Additional Considerations * No updates or new requirements related to browser compatibility, accessibility, localization, or other highlight information were introduced from Zurich through Brazil releases. ## Practical Implications for Customers * Upgrade preparation is simplified by this combined documentation, allowing customers to quickly identify relevant updates and changes impacting their ServiceNow Otto for MCO environment. * The AI-driven recall campaign enhancements introduced in Zurich improve operational efficiency and accuracy in manufacturing commercial operations. * Understanding the new AI usage measurement approach ensures accurate monitoring of Now Assist consumption and contract compliance. * Activation instructions and plugin information facilitate smooth feature enablement post-upgrade. Consolidated page of all release notes for ServiceNow Otto for Manufacturing Commercial Operations (MCO) from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Manufacturing Commercial Operations (MCO) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Manufacturing Commercial Operations (MCO). {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Execute recall campaigns faster](https://www.servicenow.com/docs/access?context=execute-recall-campaigns&family=zurich&ft:locale=en-US)[\[Placeholder link text to key execute-recall-campaigns-faster\]](https://www.servicenow.com/docs/access?context=execute-recall-campaigns-faster&family=zurich&ft:locale=en-US) : Use the create recall corrective actions AI agent to extract the information available in the repair documents. The AI agent identifies and collects all relevant data contained within the repair documents and generates the corrective action and the corresponding charges. The AI agent sets the asset applicability criteria to determine which corrective actions are applicable to that particular subset of the impacted asset. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Manufacturing Commercial Operations (MCO) features. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__18} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for Manufacturing Commercial Operations (MCO) features or functionality were removed. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for Manufacturing Commercial Operations (MCO) features or functionality were deprecated. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Manufacturing Commercial Operations (MCO). {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Now Assist features are available with activation of ServiceNow Otto for MCO (com.sn.mfg.gen.ai) plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US). Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Manufacturing Commercial Operations (MCO), such as specific requirements or compliance levels. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__82} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Enable the Recall manager to create corrective actions and charges for the recall campaign using the create recall corrective actions AI agent. See [ServiceNow Otto for MCO](https://www.servicenow.com/docs/access?context=now-assist-for-MCO&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]