--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined ServiceNow Otto for Operational Sustainability Management Management release notes for upgrades from Zurich to Brazil # Combined ServiceNow Otto for Operational Sustainability Management Management release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Operational Sustainability Management Release Notes for Upgrades from Zurich to Brazil This consolidated summary provides ServiceNow customers with essential information about upgrading ServiceNow Otto for Operational Sustainability Management from the Zurich release family to Brazil. It covers new features, changes, activation guidelines, and important upgrade considerations to help ensure a smooth transition and leverage the platform's latest capabilities. Show full answer Show less ## New Features * **Agentic Workflows in ESG:** Introduces a copilot workflow to streamline carbon accounting by intelligently selecting metric definitions and emission factors, allowing user review and adjustment before finalizing calculations. * **Utility Invoice Data Extraction:** Utilizes Gen AI-powered document intelligence to automate ESG metric data extraction from utility bills (electricity, gas, water), reducing manual entry errors, supporting large-scale operations, and enabling audit-ready reporting compliance. ## Changes * **AI Usage Measurement Update:** Transition from a 365-day look-back to a 365-day burn-down model, resetting usage at the contract anniversary, improving usage tracking accuracy. * **Default Activation of AI Skills and Agentic Workflows:** For new installations, certain generative AI skills and workflows are enabled by default to enhance user experience. For existing customers upgrading to Brazil, unconfigured AI features are automatically activated unless previously turned off after configuration. * **Role-Based Security Configuration Required:** Agentic workflows and AI agents require explicit role assignments for execution. Customers must configure user roles appropriately following the documentation to ensure proper access and functionality. ## Activation Information ServiceNow Otto for Operational Sustainability is available via the ServiceNow Store. Customers should request installation from there to activate the product in their environment. ## Additional Notes * There are no removals, deprecations, browser requirements, accessibility, or localization changes between Zurich and Brazil releases. * Patch updates in Zurich introduced improved AI-powered carbon reporting and enhanced automation of metric data collection from utility invoices. ## Practical Implications for Customers Upgrading to Brazil enables you to automate and accelerate sustainability data collection and carbon reporting using AI-enhanced workflows, reducing manual effort and increasing data accuracy. The changes in AI feature activation and usage measurement require attention to role assignment and contract timelines. Following the activation process through the ServiceNow Store ensures you can access these new capabilities promptly. Consolidated page of all release notes for ServiceNow Otto for Operational Sustainability Management Management from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Operational Sustainability Management Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Operational Sustainability Management Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Operational Sustainability Management Management. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Use agentic workflows in ESG](https://www.servicenow.com/docs/access?context=use-agentic-ai-in-now-assist-for-esg-management&family=zurich&ft:locale=en-US) : The carbon calculations agentic workflow acts as a copilot for sustainability teams, streamlining carbon accounting workflows. It intelligently selects metric definitions and emission factors from the library, generates calculated metric definitions, and enables user review and adjustments before final use. [Extract data from utility invoices](https://www.servicenow.com/docs/access?context=extract-data-from-utility-invoices&family=zurich&ft:locale=en-US) : ServiceNow Otto for Operational Sustainability with document intelligence for utility bills, designed to streamline your ESG metric data collection and reporting. Here are the key highlights: * Extract ESG metric data with Gen AI-Powered Document Intelligence from utility bills, like electricity, gas, and water, with accuracy and efficiency. * Automate data collection by eliminating manual data entry and reducing errors. * Integrate extracted data with ESG metric workflows for a seamless experience. * Scale your operations with an enterprise-scale solution that handles large volumes of data. * Confirm compliance and transparency with built-in audit features that support reporting requirements. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Operational Sustainability Management Management features. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__18} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some generative AI skills, AI agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for Operational Sustainability Management Management features or functionality were removed. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for Operational Sustainability Management Management features or functionality were deprecated. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Operational Sustainability Management Management. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Install ServiceNow Otto for Operational Sustainability by requesting it from the ServiceNow Store. Important: ServiceNow Otto for Operational Sustainability is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Operational Sustainability Management Management we have noted them here. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Operational Sustainability Management Management we have noted them here. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Operational Sustainability Management Management, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Operational Sustainability Management Management we have noted them here. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Operational Sustainability Management Management we have noted them here. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__82} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) [Some generative AI skills, AI agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. Accelerate carbon reporting with AI-powered calculations, validation, and insights for Scope 3 emissions. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) Automate metric data collection from utility invoices by extracting key information using the AI-driven document intelligence for utility invoices. See [ServiceNow Otto](https://www.servicenow.com/docs/access?context=now-assist-for-esg&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]