--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined ServiceNow Otto for Sales Automation release notes for upgrades from Zurich to Brazil # Combined ServiceNow Otto for Sales Automation release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Sales Automation Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document provides ServiceNow customers with key information about upgrading ServiceNow Otto for Sales Automation from the Zurich release family to the Brazil release family. It summarizes new features, changes, removals, deprecations, activation instructions, and additional requirements to help customers efficiently plan and execute their upgrade. Show full answer Show less ## New Features The primary new feature introduced between Zurich and Brazil is the **Help nurture new leads agentic workflow**. This workflow leverages a team of AI agents that assist sales agents in managing the entire lead lifecycle. The workflow automates: * Initial outreach and follow-up emails * Email retrieval, intent classification, and routing * Appointment scheduling, rescheduling, and deletion based on sales agent availability * Management of lead opt-outs and disinterest The AI agents involved include the Lead outreach AI agent, Inbound email AI agent, Appointment management AI agent, and Lead disinterest AI agent. ## Changes A significant change since Zurich involves **Now Assist usage measurement**. Starting with Australia Early Access, usage measurement transitioned from a 365-day look-back model to a 365-day burn-down model, where usage resets at the contract anniversary date. Customers should review this change to understand its impact on AI usage tracking and billing. ## Removals and Deprecations There were no removals or deprecations of features or functionality for ServiceNow Otto for Sales Automation between Zurich and Brazil. ## Activation and Requirements * **Activation:** Now Assist features are enabled by activating the `com.sn.now.platform` plugin. Customers should follow standard plugin installation procedures and note that ServiceNow Otto for Sales Automation is available through the ServiceNow Store. * **Additional Requirements:** The application requires the Sales Development AI agents to function properly. ## Other Considerations * No updates were made regarding browser requirements, accessibility, localization, or highlights for this upgrade. * A naming update occurred at Zurich Patch 7, renaming Now Assist for Sales and Order Management (SOM) to ServiceNow Otto for Sales Automation without changes to functionality or customer configurations. ## Practical Impact for Customers By upgrading to Brazil, customers gain enhanced AI-driven lead management capabilities that automate and improve sales agent productivity. The change in AI usage measurement may affect how AI consumption is tracked and billed, so customers should review their contract terms accordingly. Activation requires plugin installation and ensuring necessary AI agents are in place. The upgrade maintains existing configurations and introduces no removals or deprecations, reducing risks during transition. Consolidated page of all release notes for ServiceNow Otto for Sales Automation from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Sales Automation release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Sales Automation to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforsalesautomation-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Sales Automation. {#dfrn3-servicenowottoforsalesautomation-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Use agentic workflows](https://www.servicenow.com/docs/access?context=using-agentic-worklflows-in-lead-management&family=zurich&ft:locale=en-US) : The Help nurture new leads agentic workflow works with a team of AI agents to assist the sales agents to manage the life cycle of leads, either independently or under supervision.{#dfrn3-servicenowottoforsalesautomation-summary__entry__15} | Workflow name | Description | Available AI agents | |-|-|-| | Help nurture new leads | * Outlines the steps required to engage the lead with the sales agent. * Sends initial outreach and follow-up emails. * Retrieves emails, classifies the intent, and routes it to the right sales agent to take action. * Schedules, reschedules, or deletes the appointments based on sales agent availability. * Manages the leads who want to opt out or uninterested. | * Lead outreach AI agent * Inbound email AI agent * Appointment management AI agent * Lead disinterest AI agent | [Table 1. Available workflows for lead management AI agents for the AI agent collection] | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Sales Automation features. {#dfrn3-servicenowottoforsalesautomation-summary__entry__24} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for Sales Automation features or functionality were removed. {#dfrn3-servicenowottoforsalesautomation-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for Sales Automation features or functionality were deprecated. {#dfrn3-servicenowottoforsalesautomation-summary__entry__40} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Sales Automation. {#dfrn3-servicenowottoforsalesautomation-summary__entry__48} | Release | Release notes | |-|-| | Zurich | Activation information : Now Assist features are available with activation of com.sn.now.platform plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for Sales Automation is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Sales Automation we have noted them here. {#dfrn3-servicenowottoforsalesautomation-summary__entry__56} | Release | Release notes | |-|-| | Zurich | Additional requirements : The ServiceNow Otto for Sales Automation application requires the Sales Development AI agents. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Sales Automation we have noted them here. {#dfrn3-servicenowottoforsalesautomation-summary__entry__64} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Sales Automation, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforsalesautomation-summary__entry__72} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Sales Automation we have noted them here. {#dfrn3-servicenowottoforsalesautomation-summary__entry__80} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Sales Automation we have noted them here. {#dfrn3-servicenowottoforsalesautomation-summary__entry__88} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Now Assist for Sales and Order Management (SOM) is now known as ServiceNow Otto for Sales Automation to align with our updated product taxonomy. There is no change to functionality or existing customer configurations. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 2](https://www.servicenow.com/docs/access?context=zurich-patch-2&family=zurich&ft:locale=en-US) * Enable sales agents to use the Help nurture new leads agentic workflow to: * Proactively engage with initial leads * Book an appointment/demo to qualify a lead * Identify opt-outs and disinterest for lead disqualification See [Now Assist for SOM](https://www.servicenow.com/docs/access?context=now-assist-for-sales-and-order-management-som&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]