--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined ServiceNow Otto for Third-party Risk Management (TPRM) release notes for upgrades from Zurich to Brazil # Combined ServiceNow Otto for Third-party Risk Management (TPRM) release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Third-party Risk Management (TPRM) Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document provides ServiceNow customers with a comprehensive view of all the updates, new features, changes, and important upgrade information for ServiceNow Otto for Third-party Risk Management (TPRM) from the Zurich through Australia to Brazil releases. It is designed to aid customers in preparing for and executing their upgrade to the Brazil release by highlighting key modifications and enhancements across releases. Show full answer Show less ## Key Features * **Expanded AI Model Support (Zurich Patch 12):** ServiceNow Otto for TPRM now supports additional AI models including Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini, offering customers more flexibility to select AI models that best fit their needs based on their subscription. * **Generative AI for Issue Recommendations:** Users with the third-party assessment reviewer role can leverage generative AI to automatically identify and recommend TPRM issues from assessment responses. Recommendations are presented for user validation before creation, improving accuracy and efficiency in issue management. * **Generative AI for Issue Summarization:** Third-party assessors can use AI to generate concise summaries of complex TPRM issue records across all issue states, which reduces manual review time, enhances consistency in descriptions, and accelerates triage and reporting. * **Automatic Activation of AI Skills:** For new customers installing AI products, designated generative AI skills are enabled by default. Existing customers upgrading from Australia Early Access will have any previously unconfigured AI skills turned on automatically, simplifying access to AI capabilities. ## Key Changes * **Product Renaming:** Starting with Zurich Patch 12, "Now Assist for Third-party Risk Management" has been renamed to ServiceNow Otto® for TPRM without changing product entitlements. * **Default AI Model Update:** The default AI model for issue recommendations is now Azure OpenAI gpt-4-5-mini, with options to select other supported models as needed. * **AI Platform Model Provider Change:** The Now LLM Service is no longer the default for new or inactive AI assets; a third-party large language model is selected by default. Existing configurations using Now LLM remain unchanged, and manual selection of Now LLM is still possible. * **AI Usage Measurement Update:** Starting with Australia Early Access, AI usage is measured with a 365-day burn-down model resetting at the contract anniversary, replacing the previous 365-day look-back model. This change helps customers better manage AI consumption aligned with contract periods. ## Upgrade and Activation Guidance Before upgrading to the Brazil release, customers should review and complete any pre- and post-upgrade tasks as recommended. The ServiceNow Otto for TPRM application can be installed from the ServiceNow Store. Upon installation, all related AI skills are activated by default, ensuring immediate access to the latest AI-driven capabilities. ## Additional Information * No features or functionalities were removed or deprecated between Zurich and Brazil releases. * There are no new browser, accessibility, localization, or highlight considerations introduced in these releases. ## Why This Matters to ServiceNow Customers This upgrade enhances your TPRM capabilities by integrating advanced AI models for automated issue detection and summarization, which streamlines third-party risk workflows and improves decision-making efficiency. The update also simplifies AI skill management and usage tracking, helping to optimize your AI investments. Understanding these changes ensures a smooth upgrade process and enables you to fully leverage the expanded AI functionalities in ServiceNow Otto for TPRM. Consolidated page of all release notes for ServiceNow Otto for Third-party Risk Management (TPRM) from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Third-party Risk Management (TPRM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Third-party Risk Management (TPRM) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Third-party Risk Management (TPRM). {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Extended AI model support for Now Assist for TPRM](https://www.servicenow.com/docs/access?context=supporting-information-now-assist-tprm&family=zurich&ft:locale=en-US) : Starting with Zurich Patch 12, ServiceNow Otto for Third-party Risk Management (TPRM) supports Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini models in addition to previously supported models. Model availability depends on your ServiceNow Otto for Third-party Risk Management (TPRM) subscription, providing greater flexibility when selecting the AI model that meets your requirements. [Generate TPRM issue recommendations](https://www.servicenow.com/docs/access?context=create-recommendation-tprm-issue&family=zurich&ft:locale=en-US) : If you have the third‑party assessment reviewer role \[sn_vdr_risk_asmt.vendor_assessment_reviewer\] and have installed the if you have the third‑party assessment reviewer role \[sn_vdr_risk_asmt.vendor_assessment_reviewer\] and have installed the ServiceNow Otto for Third-party Risk Management (TPRM), you can use generative AI to automatically identify and recommend issues based on assessment responses. The TPRM issue management recommendation skill recommends issues with rationalized summaries. Recommended issues are presented for review and are created as standard TPRM issues only after user confirmation. [Generate a summary of a TPRM issue](https://www.servicenow.com/docs/access?context=create-a-summary-of-issue&family=zurich&ft:locale=en-US) : If you have the third-party assessor role \[sn_vdr_risk_asmt.vendor_assessor\] role and have installed the ServiceNow Otto for Third-party Risk Management (TPRM) for TPRM application, you can use generative AI to automatically summarize complex issue records. The TPRM Issue Summarization skill works across all issue states including New, Analyze, Review, Finalize, and Closed and can help reduce manual review time, improve consistency in issue descriptions and remediation guidance, and accelerate triage and reporting for customers managing high volumes of third-party risk data. [Some generative AI skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install an AI product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Third-party Risk Management (TPRM) features. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__18} | Release | Release notes | |-|-| | Zurich | [AI in Third-party Risk Management](https://www.servicenow.com/docs/access?context=exploring-now-assist-tprm&family=zurich&ft:locale=en-US) : Starting with Zurich Patch 12, Now Assist for Third-party Risk Management is now ServiceNow Otto® for TPRM. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Default AI model for issue recommendation skill](https://www.servicenow.com/docs/access?context=supporting-information-now-assist-tprm&family=zurich&ft:locale=en-US) : Starting with Zurich Patch 12, the issue recommendation skill in ServiceNow Otto for Third-party Risk Management (TPRM) uses Azure OpenAI gpt-4-5-mini as the default model. This update changes the default model for issue recommendations. You can select alternative models, including the newly supported Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini, based on your requirements. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for Third-party Risk Management (TPRM) features or functionality were removed. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for Third-party Risk Management (TPRM) features or functionality were deprecated. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Third-party Risk Management (TPRM). {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Install the Now Assist for TPRM application by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). After installing ServiceNow Otto for TPRM all ServiceNow Otto for TPRM skills are activated by default. Important: Now Assist for TPRM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Third-party Risk Management (TPRM) we have noted them here. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Third-party Risk Management (TPRM) we have noted them here. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Third-party Risk Management (TPRM), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Third-party Risk Management (TPRM) we have noted them here. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Third-party Risk Management (TPRM) we have noted them here. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__82} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US) Starting with Zurich Patch 12, Now Assist for Third-party Risk Management is now ServiceNow Otto® for TPRM. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Use generative AI to recommend TPRM issues for reviewer validation. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Use ServiceNow Otto for Third-party Risk Management (TPRM) to generate concise, AI-powered summaries of TPRM that can help with interpreting complex issue records. * Some Now Assist skills, agents, and agentic workflows are now turned on by default. See [AI in Third-party Risk Management](https://www.servicenow.com/docs/access?context=exploring-now-assist-tprm&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]