--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined ServiceNow Otto for Workplace Service Delivery (WSD) release notes for upgrades from Zurich to Brazil # Combined ServiceNow Otto for Workplace Service Delivery (WSD) release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Workplace Service Delivery (WSD) Release Notes for Upgrades from Zurich to Brazil This document consolidates the release notes for ServiceNow Otto for Workplace Service Delivery (WSD) from the Zurich release through to Brazil, helping customers prepare for upgrades by summarizing new features, changes, activation details, and other important information. It covers each major release update and highlights what to expect when upgrading to Brazil, the latest release version as of October 8, 2026. Show full answer Show less ## Key Features * **Case Summarization:** Introduced in Zurich, this feature uses AI to summarize workplace cases, providing better context and supporting appropriate actions. * **Optimize Cleaning Activities Agentic Workflow:** Allows automated management of cleaning and maintenance schedules based on the utilization rate of the affected location. * **Automate Map Updates Agentic Workflow:** Supports bulk updates to Indoor Mapping by autonomously retrieving CAD file sources and managing import tasks, reducing manual intervention. * **ServiceNow Otto Branding and AI Platform:** ServiceNow Otto is the branded conversational AI platform integrated into workflows, offering agentic capabilities, multimodal interactions (web, mobile, messaging), and autonomous orchestration for cross-system workflows. ## Changes * **Now Assist Renaming:** The AI experience formerly known as Now Assist is now called ServiceNow Otto, reflecting the evolving conversational AI platform. * **AI Usage Measurement Update:** From Australia Early Access onward, AI usage measurement changed from a 365-day look-back model to a 365-day burn-down model, resetting usage at the contract anniversary date. This impacts how AI consumption is tracked and reported. ## Activation and Installation ServiceNow Otto for Workplace Service Delivery (WSD) is available for installation via the ServiceNow Store. Customers should request the product there to activate it. No changes in activation methods have occurred from Zurich to Brazil releases. ## Additional Notes * No features or functionality were removed or deprecated between Zurich and Brazil releases. * There are no new browser requirements, accessibility updates, localization changes, or additional requirements introduced in the Brazil release. * Release notes for intermediate patches (e.g., Zurich Patch 12, Australia Patch 5) emphasize the ServiceNow Otto branding and provide incremental improvements. ## Practical Implications for ServiceNow Customers When upgrading to Brazil, customers can expect enhanced AI-driven workflows such as case summarization and cleaning optimization to improve workplace service delivery efficiency. The rebranding to ServiceNow Otto signals a more integrated conversational AI experience across platforms. Customers should review AI usage measurement changes to understand reporting impacts and ensure proper entitlement checks post-upgrade. Activation continues to be managed through the ServiceNow Store, enabling easy deployment and updates. Consolidated page of all release notes for ServiceNow Otto for Workplace Service Delivery (WSD) from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Workplace Service Delivery (WSD) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Workplace Service Delivery (WSD) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Workplace Service Delivery (WSD). {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Summarize a workplace case](https://www.servicenow.com/docs/access?context=summarize-workplace-case&family=zurich&ft:locale=en-US) : Use the case summarization skill to summarize the case context and take appropriate action. [Optimize cleaning activities agentic workflow](https://www.servicenow.com/docs/access?context=optimize-cleaning-activities-agent&family=zurich&ft:locale=en-US) : Use the optimize cleaning activities agentic workflow to manage cleaning and maintenance schedules of a maintenance case based on the space utilization rate of the location where a maintenance case is created. [Automate map updates agentic workflow](https://www.servicenow.com/docs/access?context=automate-map-updates-agent-ai&family=zurich&ft:locale=en-US) : Use the automate map updates agentic workflow to configure the map during bulk updates to Indoor Mapping. The map admin gent autonomously retrieves the sources for the CAD file and resumes the import task. If the correct source isn't found, the agent moves the task to the Waiting user input state. | | Australia | [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Workplace Service Delivery (WSD) features. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__18} | Release | Release notes | |-|-| | Zurich | [Now Assist \> ServiceNow Otto announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=zurich&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | | Australia | [Now Assist \> ServiceNow Otto announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for Workplace Service Delivery (WSD) features or functionality were removed. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for Workplace Service Delivery (WSD) features or functionality were deprecated. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Workplace Service Delivery (WSD). {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Install ServiceNow Otto for Workplace Service Delivery (WSD) by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for WSD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install ServiceNow Otto for Workplace Service Delivery (WSD) by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for WSD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Workplace Service Delivery (WSD) we have noted them here. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Workplace Service Delivery (WSD) we have noted them here. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Workplace Service Delivery (WSD), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Workplace Service Delivery (WSD) we have noted them here. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Workplace Service Delivery (WSD) we have noted them here. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__82} | Release | Release notes | |-|-| | Zurich | Zurich Patch 12 * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Workplace Service Delivery (WSD). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US): Summarize workplace cases by using ServiceNow Otto for WSD. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US): Review changes to Now Assist usage measurement. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Help map admins configure the map during bulk updates to Indoor Mapping using the automate map updates agentic workflow. * Optimize a maintenance case based on the space utilization rate of the location where a maintenance case is created using the optimize cleaning activities agentic workflow. See [ServiceNow Otto for Workplace Service Delivery (WSD)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | Australia Patch 5 * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Workplace Service Delivery (WSD). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. See [ServiceNow Otto for Workplace Service Delivery (WSD)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]