--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Service Portal release notes for upgrades from Zurich to Brazil # Combined Service Portal release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Portal release notes for upgrades from Zurich to Brazil This consolidated release note page guides ServiceNow customers through the Service Portal upgrades from Zurich to Brazil releases. It highlights new features, changes, removals, deprecations, activation instructions, and enhancements related to accessibility and user experience across these versions. The page is designed to help you prepare for and smoothly execute the upgrade while maximizing the benefits of new capabilities. Show full answer Show less ## Key Features * **Approval Info Record Widget (Zurich):** Displays detailed approval request information including the activity stream. It works alongside the Now Assist Approval Assistance AI agent, which shows pending approvals and their details. Activation requires enabling the Approval Details Page Route Map and adding the widget to your custom pages. * **Configurable Approval Settings:** The Service Portal Approval Configuration record helps tailor the Approval Assistance AI agent and widget behavior to your specific use cases. * **Deferred Widget and AI Search Asset Loading:** Admins can configure widget loading order and defer the loading of AI Search assets to improve page load times and user experience. * **Approval Assistance AI Agent Enhancements (Australia):** Supports checklist generation from documents stored in third-party cloud services like Microsoft SharePoint and Google Drive or internal tables. * **New Organization Chart Widget (Australia):** Offers extended display options such as default and secondary field names, location, and department for better organizational visibility. * **Portal-Specific Authentication (Australia):** Enables different authentication methods (e.g., Okta, Microsoft Azure) per portal to tailor login experiences for internal and external users. * **Identifier-First Login (Brazil):** Introduces an authentication flow where the login path is determined by the entered username or email, enhancing security and flexibility. ## Key Changes * **Coral Theme as Default (Zurich):** The new Coral theme replaces previous defaults for portals, web, and mobile, providing a modern, brand-neutral look with an optional dark theme for improved readability and accessibility. * **Theme Variants (Australia):** Allows creation of multiple theme variants to better align the portal's appearance with your organization's branding. ## Activation and Availability Service Portal is included as an active feature by default on the ServiceNow AI Platform for Zurich and Australia releases. It is also available through the ServiceNow Store. No activation changes are noted for Brazil. ## Accessibility Enhancements * The Coral theme includes an optional dark mode to reduce eye strain and aid readability on web and mobile. * Improvements in semantic tagging within the Service Portal Designer support clearer navigation and descriptions for screen readers, benefiting users with blindness or low vision. ## Additional Notes * **ServiceNow Otto® Branding:** Starting with Zurich Patch 12, Now Assist is rebranded as ServiceNow Otto®, reflecting the AI experience brand. Product entitlements remain unchanged. * **Onboarding Message Suppression:** Admins can suppress the ServiceNow Otto onboarding message on specific portals by configuring the glide.sp.ottoonboarding.suppressedportals property with portal sysids. * **Performance Improvements:** Deferred loading of widgets and AI Search assets enhances page performance and user interaction responsiveness. ## Pre- and Post-Upgrade Recommendations Before upgrading to Brazil, review and complete necessary pre- and post-upgrade tasks to ensure configurations like widget loading order, approval settings, and authentication methods are correctly set to leverage new features and maintain a seamless user experience. Consolidated page of all release notes for Service Portal from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Portal release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Portal to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-serviceportal-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Service Portal. {#dfrn3-serviceportal-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Approval Info Record widget](https://www.servicenow.com/docs/access?context=approval-info-record-widget&family=zurich&ft:locale=en-US) : The Service Portal Approval Info Record widget shows details about the approval request and a full record for an approval including the activity stream. The Approval Info Record widget and the new Now Assist Approval Assistance AI agent maintain parity. To use the new Approval Info Record widget, activate the Approval Details Page Route Map, and uptake the Approval Info Record widget in your custom page. The new Now Assist Approval Assistance AI agent allows you to see your pending approvals, as well as the details about your pending approvals. For more information, see [Approval assistance AI agent](https://www.servicenow.com/docs/access?context=platform-approval-aia&family=zurich&ft:locale=en-US). [Configure Service Portal Approval Configuration record](https://www.servicenow.com/docs/access?context=configure-approval-assistance-ai-agent&family=zurich&ft:locale=en-US) : Configure the Service Portal Approval Configuration record to make the Approval Assistance AI agent and Approval Info Record widget work better for your specific use case. [Configure widget loading order in Service Portal](https://www.servicenow.com/docs/access?context=configure-widget-loading-order&family=zurich&ft:locale=en-US) : As an admin, configure the widget loading order to defer their loading. This feature enables faster loading of the page and makes the widgets available for interaction as they load, thus improving the user experience. [Deferred loading of AI Search assets in Service Portal](https://www.servicenow.com/docs/access?context=defer-loading-ais-sp&family=zurich&ft:locale=en-US) : Enable deferred loading of AI Search assets on the Service Portal page until the main content is loaded. This feature helps the page load faster and improves user experience. | | Australia | [Configure Service Portal Approval Configuration record](https://www.servicenow.com/docs/access?context=configure-approval-assistance-ai-agent&family=australia&ft:locale=en-US) : The Approval assistance AI agent allows checklist generation from documents that are stored in integrated third-party cloud providers such as Microsoft SharePoint, Google Drive, or a custom internal table. [New Organization Chart widget](https://www.servicenow.com/docs/access?context=new-organization-chart-widget&family=australia&ft:locale=en-US) : Use the Service Portal New Organization Chart widget to show additional display configurations, such as default and secondary field names, location, department, and so on, to gain visibility into employees within their organization. [Create a portal](https://www.servicenow.com/docs/access?context=create-a-portal&family=australia&ft:locale=en-US) : Configure and apply different authentication configurations for each portal to enable different login experiences for each portal. For example, you can set an authentication method like Okta for an internal employee portal or use Microsoft Azure for an external portal. | | Brazil | [Enable identifier-first login in Service Portal](https://www.servicenow.com/docs/access?context=identifier-first-login-service-portal&family=brazil&ft:locale=en-US) : Use an identifier-first login (IFL) authentication method in Service Portal where the authentication path is determined by the username or email entered, and evaluated against configured IFL policies. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Service Portal features. {#dfrn3-serviceportal-summary__entry__18} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [Create a portal theme](https://www.servicenow.com/docs/access?context=c_CustomCSS&family=australia&ft:locale=en-US) : Create theme variants for Service Portal themes to tailor the visual experience for your users, which can help you match your brand. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Service Portal features or functionality were removed. {#dfrn3-serviceportal-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Service Portal features or functionality were deprecated. {#dfrn3-serviceportal-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Portal. {#dfrn3-serviceportal-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Service Portal is a ServiceNow AI Platform feature that is active by default. | | Australia | Activation information : Service Portal is a ServiceNow AI Platform feature that is active by default. Important: Service Portal is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Portal, such as specific requirements or compliance levels. {#dfrn3-serviceportal-summary__entry__66} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | Accessibility information : [Enable dark theme](https://www.servicenow.com/docs/access?context=enable-dark-theme&family=australia&ft:locale=en-US) : Use the Dark theme in Service Portal to improve focus and provide better accessibility support. This option is commonly used to alleviate eye strain and improve readability. [\[Placeholder link text to key t_ConfigureAPage\]](https://www.servicenow.com/docs/access?context=t_ConfigureAPage&family=australia&ft:locale=en-US) : Add and edit more semantic tags within the Service Portal Designer to define key areas of a portal to support clearer navigation and descriptions for screen readers. This update helps users who are blind or have low vision by making it easier for assistive technology to identify and understand different sections of each page. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__82} | Release | Release notes | |-|-| | Zurich | * Starting with Zurich Patch 12, Now Assist is now ServiceNow Otto®. ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Service Portal. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * Use the `glide.sp.otto_onboarding.suppressed_portals` property to suppress the ServiceNow Otto onboarding message for specific Service Portal portals. Set the property value to a single portal sys_id, or use a comma-separated list of sys_ids for multiple portals. Users visiting any portal listed in this property will not see the onboarding message. * Use the support for Service Portal in the iOS Google App. * As an admin, configure the widget load order on Service Portal pages. * As an admin, defer the loading of AI Search assets to enhance page performance. See [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&family=zurich&ft:locale=en-US) for more information. | | Australia | * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Service Portal. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * Use the `glide.sp.otto_onboarding.suppressed_portals` property to suppress the ServiceNow Otto® onboarding message for specific Service Portal portals. Set the property value to a single portal sys_id, or use a comma-separated list of sys_ids for multiple portals. Users visiting any portal listed in this property will not see the onboarding message. * View the updated user interface for the Service Portal New Organization Chart widget. It includes additional display configurations, such as default and secondary field names. * Use portal-specific authentication methods to allow users access to different portals without having to customize Service Portal authentication. * Enhance Service Portal accessibility navigation for screen readers by using semantic tags. * Use a Coral dark theme on a portal to improve focus, readability, and accessibility. * Create theme variants for the Service Portal themes to tailor the visual experience for your users. See [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]