--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Service Reliability Management release notes for upgrades from Zurich to Brazil # Combined Service Reliability Management release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Reliability Management release notes for upgrades from Zurich to Brazil This consolidated release notes document provides ServiceNow customers with detailed information about upgrading the Service Reliability Management (SRM) product from the Zurich release family through to Brazil. It highlights new features, changes, and important upgrade considerations to help you prepare, execute, and optimize your SRM environment effectively. Show full answer Show less ## Key Features * **Auto-generate SLOs:** Starting from Zurich, the SLO creator agent automatically generates Service Level Objectives (SLOs) for SRM services by analyzing incidents, alerts, and outages. This accelerates SLO adoption and improves tracking of service reliability. * **Service Removal:** From version 6.5.0, you can remove services from SRM to keep monitoring data relevant without deleting them from the CMDB, enabling flexible service lifecycle management. * **Outage-based SLIs:** Also from 6.5.0, SRM supports outage-based Service Level Indicators (SLIs) that track actual downtime and customer impact, complementing alert-based SLIs for a comprehensive reliability view. * **Error Budget Notifications:** Notifications about error budget policy violations can be sent to destinations such as Microsoft Teams, improving team awareness and response coordination. * **Service Reliability Dashboard:** Enhanced dashboards with interactive charts and SLO tables (introduced in versions 6.4.1 and 6.5.0) let you monitor error budgets, SLOs, and overall service performance more effectively. * **Team Approval Customization:** More flexible governance settings allow assignment of different approval teams for new or existing team requests, managed through the Service Operations Workspace Admin Center. * **Mobile Access:** SRM features are accessible via the ITOM Mobile Agent on iOS and Android, supporting on-the-go service health and reliability management. * **Updated Terminology and UI:** Service classes renamed to align with current standards (e.g., "application service" to "service instance"), a refreshed Coral theme with dark mode, and improved navigation enhance usability. ## Key Changes * **SLO Work Notes:** Version 6.6.1 adds work notes on SLOs for a unified view of manual and automated changes. * **Microsoft Teams Notifications:** Enhanced with actionable buttons for direct access to SLOs in SRM. * **Navigation Updates:** Integrations Launchpad and Alert Automation moved under ITOM Admin Experience for streamlined access. * **Open Alerts Count:** Brazil release expands alert counts for technology management services to include related CIs up to three levels deep, improving visibility. * **Service Reliability Dashboard Improvements:** High burn rate charts now link to visual chart views for better analysis. ## Upgrade Considerations * Review and complete all pre- and post-upgrade tasks to ensure a smooth transition to Brazil. * SRM and ITOM Mobile Agent must be installed via the ServiceNow Store; verify installation and activation steps accordingly. * No deprecated or removed SRM features were noted between Zurich and Brazil, so existing functionalities remain supported. * Browser requirements and accessibility remain consistent, with Coral theme's dark mode option improving readability and user comfort. ## Practical Benefits for ServiceNow Customers * Faster and easier adoption of SLOs through automation, improving your ability to measure and manage service reliability. * Improved flexibility in managing which services are actively monitored within SRM to maintain relevant and accurate data. * Broader and more accurate reliability tracking using both outage-based and alert-based SLIs. * Enhanced collaboration and incident response via integrated notifications in communication tools like Microsoft Teams. * Improved operational insight and decision-making through upgraded dashboards and visualization tools. * Greater control over team governance and approval workflows, reducing manual effort and administrative overhead. * Mobile access supporting proactive service reliability management regardless of location. Consolidated page of all release notes for Service Reliability Management from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Reliability Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Reliability Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicereliabilitymanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Service Reliability Management. {#dfrn3-servicereliabilitymanagement-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Auto-generate SLOs for SRM services](https://www.servicenow.com/docs/access?context=now-assist-itom-manage-generated-slos&family=zurich&ft:locale=en-US) : Use the SLO creator agent to generate SLOs for your SRM services. This capability is available with the ServiceNow Otto for ITOM plugin. The agent analyzes incidents, alerts, and outage events to automatically create SLOs, helping teams adopt SLOs faster and track service reliability. [Remove a service](https://www.servicenow.com/docs/access?context=sr-remove-service&family=zurich&ft:locale=en-US) : Starting in version 6.5.0, remove a service from SRM when you no longer need to track or monitor its reliability. Removing a service clears it from SRM views, including the Service page and Service reliability dashboard. The service remains in the Configuration Management Database (CMDB), and you can add it back to SRM at any time. [Create outage-based SLIs](https://www.servicenow.com/docs/access?context=sr-create-slo-sli&family=zurich&ft:locale=en-US) : Starting in version 6.5.0, add outage-based SLIs to track real downtime and customer impact. Use them with existing alert-based SLIs for a broader view of reliability. The flow for creating service level objectives (SLOs), SLIs, and error budget policies is also improved to simplify setup. [Keep teams informed with notification destinations](https://www.servicenow.com/docs/access?context=create-notification-destination&family=zurich&ft:locale=en-US) : Send notifications about error budget policy violations to notification destinations. The first supported destination is Microsoft Teams, which lets you post details in specific channels and link back to SRM for further investigation. [Monitor service reliability in a dashboard](https://www.servicenow.com/docs/access?context=sr-service-dashboard-visualizations&family=zurich&ft:locale=en-US) : Use the Service reliability dashboard to monitor and manage service performance. The dashboard offers multiple visualizations to help you track error budgets, monitor SLOs, and identify issues across your services. Starting in version 6.4.1, monitor reliability using interactive charts and a new service level objective (SLO) table in the Service reliability dashboard. [Customize team approval settings](https://www.servicenow.com/docs/access?context=sr-add-approval-teams&family=zurich&ft:locale=en-US) : Customize team governance with more flexibility and less manual effort. You can assign different approval teams for new and existing team requests. The customization options are also fully available in the Service Operations Workspace Admin Center and no longer require manual setup in the Catalog Builder. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Service Reliability Management features. {#dfrn3-servicereliabilitymanagement-summary__entry__18} | Release | Release notes | |-|-| | Zurich | [Work notes for SLOs](https://www.servicenow.com/docs/access?context=sr-view-slo&family=zurich&ft:locale=en-US) : In version 6.6.1, SLOs include work notes on the Details tab. Posted work notes are visible in the Activity panel, providing a unified view of both manual and automated SLO changes. [Microsoft Teams notification update](https://www.servicenow.com/docs/access?context=srm-notifications-messages&family=zurich&ft:locale=en-US) : In version 6.5.0, the error budget policy violation notification in Microsoft Teams now includes a button instead of a text link. The new button makes it easier to open the relevant SLO directly in SRM. [New service class names](https://www.servicenow.com/docs/access?context=sr-work-services&family=zurich&ft:locale=en-US) : In version 6.5.0, application service and technical service are now called service instance and technology management service. The terminology update aligns with current naming standards. [Enhanced SLO table view](https://www.servicenow.com/docs/access?context=sr-work-SLI-SLO&family=zurich&ft:locale=en-US) : In version 6.5.0, the Service level objectives table on the SRM Reliability metrics tab has a new layout, which improves readability and navigation. [New navigation for Integrations Launchpad and Alert Automation](https://www.servicenow.com/docs/access?context=sr-work-integrations&family=zurich&ft:locale=en-US) : In version 6.5.0, the icons for Integrations Launchpad and Alert Automation have been removed from the primary navigation. You can now access them under the ITOM Admin Experience icon in the Service Operations Workspace. [Updated Service reliability dashboard](https://www.servicenow.com/docs/access?context=sr-service-dashboard-visualizations&family=zurich&ft:locale=en-US) : In version 6.5.0, the High burn rate chart now links to a chart view instead of a list view. The new link helps you better visualize and explore SLO performance. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | | Brazil | Open alerts count for technology management services : For technology management services on the Services page, the counts for Open alerts and Open critical alerts now include alerts from related CIs, up to three levels deep. To view the individual alerts and their associated CIs, select the service and then select the Related alerts tab. | [ ] ## Removed Between your current release family and Brazil, some Service Reliability Management features or functionality were removed. {#dfrn3-servicereliabilitymanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Service Reliability Management features or functionality were deprecated. {#dfrn3-servicereliabilitymanagement-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Reliability Management. {#dfrn3-servicereliabilitymanagement-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Install SRM or ITOM Mobile Agent by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: SRM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | Activation information : Install SRM or ITOM Mobile Agent by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Reliability Management we have noted them here. {#dfrn3-servicereliabilitymanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Reliability Management we have noted them here. {#dfrn3-servicereliabilitymanagement-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Reliability Management, such as specific requirements or compliance levels. {#dfrn3-servicereliabilitymanagement-summary__entry__66} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Reliability Management we have noted them here. {#dfrn3-servicereliabilitymanagement-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Reliability Management we have noted them here. {#dfrn3-servicereliabilitymanagement-summary__entry__82} | Release | Release notes | |-|-| | Zurich | * Auto-generate service level objectives (SLOs) to help teams track service reliability in SRM. * Starting in version 6.5.0, remove unneeded services from SRM to keep your monitoring data relevant. * Starting in version 6.5.0, track real downtime and customer impact with outage-based service level indicators (SLIs). * Get timely error budget updates that reflect the impact of ongoing, open alerts. * Track, manage, and visualize service performance with the Service reliability dashboard. See [Service Reliability Management](https://www.servicenow.com/docs/access?context=sr-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | * Give teams a self-service experience to manage the health and reliability of their services. * Organize teams and service ownership so responsibilities for maintaining services are clearly defined. * Support service operations with team ownership and on-call workflows that help coordinate response when issues occur. * Access SRM features on the go with ITOM Mobile Agent on iOS and Android devices. See [Service Reliability Management](https://www.servicenow.com/docs/access?context=sr-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]