--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Sidebar release notes for upgrades from Zurich to Brazil # Combined Sidebar release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Sidebar release notes for upgrades from Zurich to Brazil This consolidated release notes page assists ServiceNow customers preparing to upgrade the Sidebar feature from Zurich through Brazil releases. It compiles all relevant Sidebar updates, including new features, changes, deprecations, and activation details across these release families. Show full answer Show less For releases without Sidebar updates, the notes explicitly state "No updates for this release" to clarify the status. ## New Features * **Zurich:** Introduced threaded replies in Sidebar to help users respond to messages without cluttering the main discussion thread. * **Australia:** Added customization of Sidebar discussion subject titles by allowing any record field to replace the default short description. * **Australia:** Enabled moving and resizing the Sidebar chat window through a dynamic window framework, enhancing user flexibility. * **Australia:** Allowed creation of standalone Sidebar discussions that are not linked to specific records, expanding usability. * **Brazil:** No new features introduced for Sidebar in this release. ## Changes, Removed Features, and Deprecations There were no changes, removals, or deprecations to Sidebar features between Zurich and Brazil releases. ## Activation Information * **Zurich:** Sidebar is part of the ServiceNow AI Platform included in the Omni-Experience Standard Feature Set and requires installation. It is available through the ServiceNow Store. * **Australia:** Sidebar is active by default as a ServiceNow AI Platform feature and remains available via the ServiceNow Store. * **Brazil:** No updates to activation procedures. ## Additional Considerations * No updates were made to additional requirements, browser requirements, accessibility, or localization for Sidebar across these releases. ## Highlights * **Zurich:** Threaded replies improve discussion clarity by preventing message clutter. * **Australia:** The dynamic window framework provides enhanced control over the Sidebar chat window's positioning and size. * **Australia:** Standalone Sidebar discussions provide flexibility by allowing conversations independent of specific records. * **Brazil:** No highlight updates. **What you can expect:** When upgrading Sidebar from Zurich to Brazil, you gain improved message threading, customizable discussion subjects, flexible window management, and new discussion options introduced by the Australia release. No features are removed or deprecated, and activation remains consistent. This ensures a smoother upgrade experience with enhanced Sidebar usability and control. Consolidated page of all release notes for Sidebar from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Sidebar release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Sidebar to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-sidebar-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Sidebar. {#dfrn3-sidebar-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=zurich&ft:locale=en-US) : Use threaded replies to answer Sidebar messages without adding clutter to the main discussion. | | Australia | [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US) : Customize the subject title for Sidebar discussions by replacing the default short description with any field from the record. [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US) : Move and resize the Sidebar chat window using the dynamic window framework. [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US) : Create a standalone Sidebar discussion that is not tied to a specific record. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Sidebar features. {#dfrn3-sidebar-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Sidebar features or functionality were removed. {#dfrn3-sidebar-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Sidebar features or functionality were deprecated. {#dfrn3-sidebar-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Sidebar. {#dfrn3-sidebar-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Sidebar is a ServiceNow AI Platform feature part of the Omni-Experience Standard Feature Set. For details, see [Installing Sidebar](https://www.servicenow.com/docs/access?context=install-sidebar&family=zurich&ft:locale=en-US). Important: Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Sidebar is a ServiceNow AI Platform feature that is active by default. Important: Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Sidebar, such as specific requirements or compliance levels. {#dfrn3-sidebar-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__82} | Release | Release notes | |-|-| | Zurich | Prevent Sidebar discussions from becoming cluttered by using threaded replies when responding to messages. See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * Move and resize the chat window using the Sidebar new dynamic window framework. * Create standalone Sidebar discussions. See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]