--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Sourcing and Procurement Operations release notes for upgrades from Zurich to Brazil # Combined Sourcing and Procurement Operations release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 16 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Sourcing and Procurement Operations release notes for upgrades from Zurich to Brazil This consolidated release notes document assists ServiceNow customers in upgrading Sourcing and Procurement Operations (SPO) from the Zurich release family to the Brazil release. It highlights new features, changes, activation information, and other important upgrade considerations across multiple SPO components and integrations. The Brazil release enhances the procurement experience with expanded multi-currency support, workflow automation, AI-driven capabilities, and improved user interfaces. Show full answer Show less ## New Features * **Multi-currency support:** Shopping Hub now displays currency values in both the approver's local currency and the supplier's original currency across approvals, tasks, and notifications for consistent visibility. * **Decimal quantity support:** Requesters can enter and edit decimal quantities for service-based purchase requisitions and purchase orders, improving precision for service consumption tracking. Validation prevents decimals for goods. * **Automated spend categorization:** The Spend Categorization agent automatically classifies service requests, purchase requisitions, and purchase orders into appropriate spend categories, reducing manual effort and enhancing consistency. * **Purchase on behalf of others:** Users can buy on behalf of authorized individuals directly within Shopping Hub, without requiring delegate configuration. Purchases are trackable by business owner filters. * **Enhanced Shopping Hub capabilities:** Includes configurable line-level questions at checkout, saved delivery address management, and support for purchasing punchout items on behalf of others. * **Sourcing Pipeline Management:** Centralized management of sourcing projects with workflow automation, visibility into pipeline projects, and savings opportunities tracking via dashboards. * **Integration with IT Asset Management (ITAM):** The Asset Management Integration plugin enables asset managers to access procurement catalog items and initiate procurement actions directly from the ITAM workspace. * **Procurement case management improvements:** Cases now require requester acceptance before closure, with notifications and actionable buttons via email and Employee Center, improving resolution accuracy. * **Conversational AI capabilities:** ServiceNow Otto® conversational AI platform automates L1 procurement inquiries, supports conversational intake for procurement requests, and assists in task completion within MCP clients. * **SPO Configuration Console:** A guided, dependency-locked console simplifies SPO deployment configuration, including case types, playbooks, notifications, approvals, and AI skill setup. * **Progress tracker for purchase requisitions:** Real-time visibility into PR-to-PO fulfillment status with configurable state displays and next-step guidance. ## Changes * **User interface:** Coral theme is now the default for portals and mobile with dark theme options to improve readability and user experience. * **Terminology update:** The "Negotiation event" table label is renamed to "Sourcing event" for clarity, without affecting underlying data structures. * **Now Assist AI improvements:** AI-generated summaries for procurement records now include recent email context for up-to-date case information and suggested next steps. ## Deprecations and Removals No features or functionalities were removed or deprecated in this upgrade from Zurich to Brazil. ## Activation and Installation * Sourcing and Procurement Operations must be requested and installed via the ServiceNow Store. * The Product Hub and Admin Home provide entitlement-driven discovery, installation guidance, and configuration tracking. ## Practical Benefits for ServiceNow Customers * **Streamlined procurement workflows:** Automation reduces manual classification and data entry, accelerating sourcing and purchasing processes. * **Improved accuracy and compliance:** Decimal quantity support for services and multi-currency visibility help ensure precise ordering and financial transparency. * **Enhanced user experience:** New themes, progress tracking, and conversational AI improve usability and reduce friction for buyers and procurement specialists. * **Centralized management:** Dashboards, pipeline management, and integrated asset procurement provide comprehensive oversight of sourcing and spend. * **Greater flexibility:** Purchasing on behalf of others and supplier-specific checkout questions enable tailored procurement scenarios. * **AI-driven insights and support:** ServiceNow Otto automates routine inquiries and case resolutions, freeing teams to focus on complex tasks. ## Upgrade Preparation Before upgrading to Brazil, customers should review and complete the specified pre- and post-upgrade tasks to ensure a smooth transition. No additional browser or localization requirements have changed for this release. Consolidated page of all release notes for Sourcing and Procurement Operations from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Sourcing and Procurement Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Sourcing and Procurement Operations to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-sourcingandprocurementoperations-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Sourcing and Procurement Operations. {#dfrn3-sourcingandprocurementoperations-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Multi-currency support in Shopping Hub](https://www.servicenow.com/docs/access?context=sh-multicurrency-overview&family=zurich&ft:locale=en-US) : Enable multi-currency display across approval-related views, including To-Dos, tasks, email notifications, and the Bundles page. Currency values are shown in both the approver's local currency and the original supplier currency where applicable. The local currency is displayed as the primary value, with the original currency shown as a secondary reference. This display format provides consistent currency visibility for approvers during review. [Decimal quantity support service-based purchases](https://www.servicenow.com/docs/access?context=decimal-support-services&family=zurich&ft:locale=en-US) : Enable requesters to enter and edit decimal quantities for service-based purchase requisitions and purchase orders without validation errors. Decimal quantities are supported only for services to maintain data integrity. Decimal quantities for goods are not supported and return a clear validation message. This validation logic is consistent across Shopping Hub and Employee Center. [Automatically assign categories during SR](https://www.servicenow.com/docs/access?context=automatically-assign-categories&family=zurich&ft:locale=en-US) : Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the Spend categorization agent. This classification process reduces manual classification effort and improves consistency across procurement workflows. [Purchase behalf another user Shopping](https://www.servicenow.com/docs/access?context=purchase-on-behalf-sh&family=zurich&ft:locale=en-US) : Enable users to purchase on behalf of others without requiring delegate configuration in Shopping Hub. Users can manage individuals they are authorized to purchase for, directly within the buying experience. Purchases made on behalf of others are visible through filtering by business owner in the My Purchases view. [Purchase requisition line-level questions Shopping](https://www.servicenow.com/docs/access?context=prl-question-shoppinghub&family=zurich&ft:locale=en-US) : Create configurable, line-level questions during checkout in Shopping Hub. These questions are defined in Catalog Builder and are specific to certain products or product categories. [Multi-currency support in Shopping Hub](https://www.servicenow.com/docs/access?context=sh-multicurrency-overview&family=zurich&ft:locale=en-US) : View and select your local currency while shopping for products in Shopping Hub to provide a seamless multi-currency experience. [Category management tab](https://www.servicenow.com/docs/access?context=category-mgmt-tab&family=zurich&ft:locale=en-US) : Access a unified, filter-based view of category performance across spend, savings, pipeline projects, contracts, purchase orders, and suppliers. [Category analytics](https://www.servicenow.com/docs/access?context=spo-category-analytics&family=zurich&ft:locale=en-US) : View savings opportunities across the sourcing pipeline using the Savings dashboard in the Category Analytics module of the Source-to-Pay Workspace. [Pipeline management tab](https://www.servicenow.com/docs/access?context=pipeline-mgmt-tab&family=zurich&ft:locale=en-US) : Gain insights into savings and pipeline projects to enhance visibility, tracking, and collaboration across teams. [Report savings when awarding multiple](https://www.servicenow.com/docs/access?context=report-savings-multiple-suppliers&family=zurich&ft:locale=en-US) : Enter the spend and savings data for the sourcing event associated with the pipeline project when awarding multiple suppliers. [Create pipeline project expiring contract](https://www.servicenow.com/docs/access?context=create-pipeline-expire-contract&family=zurich&ft:locale=en-US) : Create a pipeline project directly from an expiring contract using a guided, decision-based workflow. [Submit multi-product sourcing requests](https://www.servicenow.com/docs/access?context=multi-product-sourcing-intake-with-third-party-integration&family=zurich&ft:locale=en-US) : Submit sourcing requests with multiple products in a single sourcing intake form, and the third-party sourcing solution will automatically create separate sourcing events for each product. [Manage third-party RFx tasks in Employee Center](https://www.servicenow.com/docs/access?context=third-party-rfx-task-management-for-requestors&family=zurich&ft:locale=en-US) : View and manage third-party Request for anything (RFx) tasks in the Employee Center and navigate to the third-party sourcing tool to review, publish, and award RFx. [Sourcing Procurement Operations integration Asset](https://www.servicenow.com/docs/access?context=spo-itam-better-together&family=zurich&ft:locale=en-US) : The Asset Management Integration for Sourcing and Procurement Operations plugin (com.snc.sn_spend_asset) provides an integration between IT Asset Management (ITAM) and Sourcing and Procurement Operations (SPO) applications, enhancing operational efficiency. This integration enables asset managers to access catalog items, including those items without assigned prices, directly within the ITAM workspace. By enabling procurement actions without switching platforms, it streamlines workflows and improves the user experience. [Sourcing Pipeline Management](https://www.servicenow.com/docs/access?context=spo-sourcing-pipeline-mgmt&family=zurich&ft:locale=en-US) : Sourcing Pipeline Management introduces a centralized approach to managing sourcing projects, enabling you to create, track, and manage sourcing activities in one place. It includes workflow automation to reduce manual effort, improves visibility into sourcing activities, and supports tracking and forecasting of cost savings. [Using Shopping Hub](https://www.servicenow.com/docs/access?context=use-shoppinghub-portal&family=zurich&ft:locale=en-US) : Enter decimal quantities when creating purchase requisitions for service items using quick or full checkout flows in Shopping Hub. Edit service acknowledgments with decimal values to enable more precise tracking of service consumption. [Purchasing tasks and procurement cases](https://www.servicenow.com/docs/access?context=purchasing-tasks&family=zurich&ft:locale=en-US) : Review and respond to proposed case resolutions based on conditions defined in the decision tables before the case is permanently closed. When a fulfiller marks a case as resolved, the system now automatically transitions the case status to Awaiting Acceptance, pausing closure until the requester takes action. Requesters are notified via email with actionable buttons and can also accept or reject the resolution directly through the Employee Center. This notification helps to ensure that unresolved issues are addressed before a case is closed, improving resolution accuracy and customer satisfaction. | | Australia | [Email parser agent](https://www.servicenow.com/docs/access?context=email-parser-agent-spo&family=australia&ft:locale=en-US) : Analyzes incoming emails to automatically identify the appropriate procurement intent and create corresponding procurement cases using the intent to action agentic workflow. Procurement teams can review the generated cases and take the necessary actions to efficiently manage procurement requests. [Universal Request](https://www.servicenow.com/docs/access?context=universal-request&family=australia&ft:locale=en-US) : Submit procurement requests in Employee Center using natural language, even when a request requires collaboration across multiple departments or teams. A routing agent reviews each request, creates a procurement case, and assigns it to the appropriate fulfillers. Requests involving multiple teams are coordinated across departments, with status updates available on Employee Center throughout the process. [Savings opportunities](https://www.servicenow.com/docs/access?context=savings-opportunity-identification&family=australia&ft:locale=en-US) : Savings Opportunity Discovery agentic workflow identifies cost-saving opportunities from contracts, spend data, and supplier performance. Review and act on opportunities from the Potential Savings Opportunities page. [Multi-currency support in Shopping Hub](https://www.servicenow.com/docs/access?context=sh-multicurrency-overview&family=australia&ft:locale=en-US) : Enable multi-currency display across approval-related views, including To-Dos, tasks, email notifications, and the Bundles page. Currency values are shown in both the approver's local currency and the original supplier currency where applicable. The local currency is displayed as the primary value, with the original currency shown as a secondary reference. This display format provides consistent currency visibility for approvers during review. [Decimal quantity support service-based purchases](https://www.servicenow.com/docs/access?context=decimal-support-services&family=australia&ft:locale=en-US) : Enable requesters to enter and edit decimal quantities for service-based purchase requisitions and purchase orders without validation errors. Decimal quantities are supported only for services to maintain data integrity. Decimal quantities for goods are not supported and return a clear validation message. This validation logic is consistent across Shopping Hub and Employee Center. [Automatically assign categories](https://www.servicenow.com/docs/access?context=automatically-assign-categories&family=australia&ft:locale=en-US) : Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the Spend categorization agent. This classification process reduces manual classification effort and improves consistency across procurement workflows. [Purchase for another user](https://www.servicenow.com/docs/access?context=purchase-on-behalf-sh&family=australia&ft:locale=en-US) : Enable users to purchase on behalf of others without requiring delegate configuration in Shopping Hub. Users can manage individuals they are authorized to purchase for, directly within the buying experience. Purchases made on behalf of others are visible through filtering by business owner in the My Purchases view. | | Brazil | [SPO Configuration Console](https://www.servicenow.com/docs/access?context=spo-configuration-console&family=brazil&ft:locale=en-US) : Reduce setup time and configuration errors with a guided console that walks you through configuring all areas of your Sourcing and Procurement Operations deployment. Configure case types, playbooks, stepper statuses, assignment and routing, notifications, approvals, case resolution acceptance, the procurement specialist workspace, Now Assist AI skills, and new case type setup. Steps are sequenced, dependency-locked, and scoped to what admins are authorized and entitled to configure. Select steps can be configured conversationally with Now Assist where your SKU includes it. For example, you can configure SLA definitions for a new case type as a native console step with dependency locking and Now Assist guidance. [SPO Product Hub and Admin Home discovery](https://www.servicenow.com/docs/access?context=spo-product-hub&family=brazil&ft:locale=en-US) : Discover Sourcing and Procurement Operations from an entitlement-driven tile on Admin Home. Install and configure it from a dedicated Product Hub that tracks installation status, guides you to add-on apps, applies default configurations, and surfaces learning resources. [Manage saved delivery addresses](https://www.servicenow.com/docs/access?context=address-deletion-overview&family=brazil&ft:locale=en-US) : Delete saved delivery addresses you no longer need directly from Shopping Hub preferences. A confirmation step provides immediate feedback. Deleted addresses are removed from all locations where they were previously displayed, including at Shopping Hub checkout and on off-catalog record producers. [Purchase on behalf of others](https://www.servicenow.com/docs/access?context=purchase-on-behalf-sh&family=brazil&ft:locale=en-US) : The On behalf of list now defaults to the last-used recipient for consecutive purchases in the same session, so shoppers don't need to reselect them each time. This default no longer applies after the shopper clears the On behalf of selection, and it resets when a new session begins. [Purchase punchout items on behalf of others](https://www.servicenow.com/docs/access?context=purchase-punchout-on-behalf-sh&family=brazil&ft:locale=en-US) : Purchase punchout items on behalf of other users, with the same capabilities available for catalog items. This capability is available from punchout search results, supplier and product cards, the Browse supplier page, L2 punchout product details, and L1 punchout entry points in Employee Center. For L1 punchout suppliers, the selected business owner must be a member of the supplier's punchout group. That user's credentials and punchout group membership are used on the punchout supplier site, and any resulting cart items or orders are placed in their cart. [Enable a shopper to purchase on behalf of another user](https://www.servicenow.com/docs/access?context=config-shoppinghub-purchase-behalf&family=brazil&ft:locale=en-US) : Admins can define who a buyer can purchase on behalf of by using broader criteria such as cost center, legal entity, or country. [Scope additional information questions to specific suppliers](https://www.servicenow.com/docs/access?context=configure-additional-information-prl&family=brazil&ft:locale=en-US) : Reduce checkout friction by limiting additional information checkout questions to the suppliers they actually apply to, instead of showing them for all suppliers of a product or category. [Progress tracker for PR-to-PO fulfillment](https://www.servicenow.com/docs/access?context=progress-tracker-overview&family=brazil&ft:locale=en-US) : View the current status of a purchase requisition in the PR-to-PO journey with a real-time progress tracker. The tracker covers all states, including non-linear paths like punchout, revision, and cancellation. It surfaces next steps and owners. Procurement admins can configure which states display. [Received emails on purchase requisitions, purchase orders, and procurement cases](https://www.servicenow.com/docs/access?context=emails-related-list&family=brazil&ft:locale=en-US) : Received emails now also appear in an Emails related list on the record, alongside the existing Sent Emails and Draft Emails related lists. Procurement specialists can review incoming supplier or requester correspondence directly on the purchase requisition, purchase order, or procurement case without switching to a separate mailbox. [Conversational intake using SPO MCP Server](https://www.servicenow.com/docs/access?context=conversational-intake-using-spo-mcp-server&family=brazil&ft:locale=en-US) : Request procurement items through conversational intake in your MCP client without leaving the chat interface. The MCP client guides you through discovery questions, recommends matching products based on your needs, and provides pre-filled request forms in Shopping Hub or Employee Center. This streamlined workflow eliminates the need to navigate multiple pages or manually search for products. [Task completion using SPO MCP Server](https://www.servicenow.com/docs/access?context=task-completion-using-spo-mcp-server&family=brazil&ft:locale=en-US) : Manage all your procurement tasks in one place. View and complete tasks assigned to you based on your instance ACLs directly in your MCP client. The MCP client routes you to Employee Center only when e-signature or document uploads are required. [AI L1 SPO Service Desk Specialist](https://www.servicenow.com/docs/access?context=ztsd-agent-na-spo&family=brazil&ft:locale=en-US) : Automate high-volume L1 procurement inquiries end-to-end. Let the AI L1 SPO Service Desk Specialist resolve general inquiry cases autonomously, freeing your team to focus on complex procurement challenges that require human expertise. [Generate a knowledge article from a procurement case](https://www.servicenow.com/docs/access?context=spo-generate-knowledge-article&family=brazil&ft:locale=en-US) : ServiceNow Otto for Sourcing and Procurement Operations (SPO) generates knowledge articles from closed procurement cases. Use ServiceNow Otto to create articles directly from a closed procurement case or from the ServiceNow Otto panel, then publish them to your knowledge base. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Sourcing and Procurement Operations features. {#dfrn3-sourcingandprocurementoperations-summary__entry__18} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Components installed Sourcing Procurement Operations](https://www.servicenow.com/docs/access?context=installed-with-FSC&family=zurich&ft:locale=en-US) : The Negotiation event table label has been renamed to Sourcing event. This change affects the label only. The underlying table name, \[sn_shop_negotiation_event\], remains unchanged. | | Australia | No updates for this release. | | Brazil | [Now Assist summarization includes email context](https://www.servicenow.com/docs/access?context=now-assist-spo-summarize-record&family=brazil&ft:locale=en-US) : Now Assist summaries for purchase requisitions, purchase orders, and procurement cases now reflect the latest email communication. Summaries include sender, date, and key message alongside record fields. AI-generated next steps stay current with the most recent supplier or requester exchange. | [ ] ## Removed Between your current release family and Brazil, some Sourcing and Procurement Operations features or functionality were removed. {#dfrn3-sourcingandprocurementoperations-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Sourcing and Procurement Operations features or functionality were deprecated. {#dfrn3-sourcingandprocurementoperations-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Now LLM Service : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate Sourcing and Procurement Operations. {#dfrn3-sourcingandprocurementoperations-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Sourcing and Procurement Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Sourcing and Procurement Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Request Sourcing and Procurement Operations from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). Note: Sourcing and Procurement Operations is available in the ServiceNow Store. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Sourcing and Procurement Operations, such as specific requirements or compliance levels. {#dfrn3-sourcingandprocurementoperations-summary__entry__66} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__82} | Release | Release notes | |-|-| | Zurich | Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. * Enable shoppers to view and select their local currency throughout the Shopping Hub experience, including supplier cards, product detail pages, cart, checkout, my purchases, and request tracker. * Enable procurement admins to configure and render unique question types for quick and full checkout experiences for each product or service line. * Use dashboards and tabs in the Source-to-Pay Workspace to view spend, savings, and pipeline projects, identify savings opportunities, and create pipeline projects directly from filtered lists. * Enable requesters to submit sourcing requests with multiple products in a single sourcing intake form, automatically generating individual sourcing events for each product. * Allow requesters to view and manage third-party RFx tasks in the Employee Center and navigate to the third-party sourcing tool to review, publish, and award RFx. * Initiate catalog and off-catalog procurement workflows from the IT Asset Management (ITAM) workspace using the ITAM-SPO better together feature. * Enable decimal quantities for service items when creating purchase requisitions using quick or full checkouts in Shopping Hub and Employee Center. * Enable requesters to accept or reject case resolutions through email or Employee Center before closure, reducing premature case closures. See [Sourcing and Procurement Operations](https://www.servicenow.com/docs/access?context=psm-overview&family=zurich&ft:locale=en-US) for more information. | | Australia | Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. * Automatically identify and prioritize savings opportunities across contracts, spend, sourcing, and supplier performance. * View supplier amounts in both local and original currencies across to-dos, emails, and relevant purchasing views. * Enter and edit decimal quantities for service-based purchase requisitions and purchase orders, and enforce validation to prevent decimal quantities for goods. * Classify service requests, purchase requisitions, and purchase orders into the correct spend categories automatically. * Purchase on behalf of other users directly from Shopping Hub and track purchases using the business owner filter. * Create a single sourcing request when a requester submits an intake request with multiple products or services. See [Sourcing and Procurement Operations](https://www.servicenow.com/docs/access?context=psm-overview&family=australia&ft:locale=en-US) for more information. | | Brazil | * Browse a managed product catalog and submit purchase requests through a streamlined, e-commerce-like shopping experience. * Track purchase status, including approvals, tasks, and delivery milestones, from a single view. * Manage sourcing requests, purchase requisitions, negotiations, and procurement cases from a centralized workspace. * Automate end-to-end sourcing and purchasing workflows, including approvals, task generation, and purchase order creation. * Assess spend, operational efficiency, and team performance using pre-configured dashboards and metrics. For an overview of Sourcing and Procurement Operations capabilities, see [Sourcing and Procurement Operations](https://www.servicenow.com/docs/access?context=psm-overview&family=brazil&ft:locale=en-US). | [ ]