--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Universal Request release notes for upgrades from Zurich to Brazil # Combined Universal Request release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Universal Request Release Notes for Upgrades from Zurich to Brazil This consolidated guide provides ServiceNow customers with a comprehensive view of the Universal Request updates spanning from the Zurich to Brazil releases. It is designed to assist you in preparing for your upgrade by summarizing new features, changes, removals, deprecations, activation steps, and other relevant considerations related to Universal Request. Show full answer Show less ## Key Features Introduced * **Inter-department Communication (Australia Release):** Enhances collaboration among agents across departments on associated tickets through Sidebar discussions and Discuss options. It allows control over agent participation via restricted lists and consistent application of access permissions. * **Universal Request Router Agentic Workflow (Australia Release):** Empowers employees to request assistance for services that are difficult to locate in the catalog or require support from multiple departments by routing requests appropriately. * **Agentic AI Flow for Departmental Ticket Creation (Australia Highlights):** Enables employees to raise tickets for hard-to-find catalog services or interdepartmental issues, thereby improving resolution efficiency through streamlined communication among departmental agents. ## Changes, Removals, Deprecations No changes, removals, or deprecations were recorded between the Zurich and Brazil releases for Universal Request. This stability ensures a consistent upgrade experience without feature disruptions. ## Activation and Requirements * **Activation:** Universal Request is activated via the Universal Request plugin (com.snc.universalrequest). Customers should follow the documented activation procedures to enable this functionality. * **Additional Requirements \& Browser Compatibility:** No new or changed additional requirements or browser specifications were introduced between Zurich and Brazil. ## Accessibility and Localization No updates were made to accessibility or localization information for Universal Request during this upgrade cycle. ## Practical Implications for ServiceNow Customers * Expect enhanced collaboration tools that improve agent communication and coordination across departments, reducing resolution times for complex service requests. * Benefit from improved workflows that assist end users in efficiently requesting services that span multiple departments or are not easily found in the service catalog. * Upgrade smoothly without concerns about deprecated or removed features, maintaining operational continuity. * Ensure activation of the Universal Request plugin post-upgrade to access these capabilities. Consolidated page of all release notes for Universal Request from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Universal Request release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Universal Request to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-universalrequest-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Universal Request. {#dfrn3-universalrequest-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Inter-department communication](https://www.servicenow.com/docs/access?context=ur-create-universal-request-record&family=australia&ft:locale=en-US) : Improve inter-departmental communication by enabling agents to effectively collaborate on associated tickets using the Sidebar discussions and Discuss options. Control agent participation through restricted lists and apply access permissions consistently across associated tickets. [Universal Request Router agentic workflow](https://www.servicenow.com/docs/access?context=agentic-flow-ur&family=australia&ft:locale=en-US) : Enable employees to request help with services that are hard to locate in the catalog listing or need support from multiple departments. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Universal Request features. {#dfrn3-universalrequest-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Universal Request features or functionality were removed. {#dfrn3-universalrequest-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Universal Request features or functionality were deprecated. {#dfrn3-universalrequest-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Universal Request. {#dfrn3-universalrequest-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Universal Request is available with activation of the Universal Request plugin (com.snc.universal_request). For details, see [Activate Universal Request](https://www.servicenow.com/docs/access?context=activate-ur-plugin&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Universal Request we have noted them here. {#dfrn3-universalrequest-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Universal Request we have noted them here. {#dfrn3-universalrequest-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Universal Request, such as specific requirements or compliance levels. {#dfrn3-universalrequest-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Universal Request we have noted them here. {#dfrn3-universalrequest-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Universal Request we have noted them here. {#dfrn3-universalrequest-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Enable employees raise tickets for hard-to-find catalog services or issues requiring interdepartmental collaboration using the Agentic AI flow for departmental ticket creation. * Resolve universal requests efficiently by enabling effective communication among agents from different departments. See [Universal Request](https://www.servicenow.com/docs/access?context=ur-landing-limitedaccess&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]