--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Usage Insights release notes for upgrades from Zurich to Brazil # Combined Usage Insights release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Usage Insights release notes for upgrades from Zurich to Brazil This consolidated release note page helps ServiceNow customers understand the changes and new features introduced in Usage Insights from the Zurich release through to Brazil. It is designed to support upgrade preparation by summarizing new capabilities, changes, removals, deprecations, activation instructions, and other relevant upgrade information. Show full answer Show less ## Key Features * **Bulk Export via REST API:** Introduced in Zurich and Australia, this feature allows asynchronous, programmatic export of large volumes of Usage Insights data through a REST API that streams JSON batches to a dedicated Kafka topic, ideal for recurring data movement scenarios. * **Analytics Overlay Experience:** A new utility icon provides instant access to key usage metrics on the current application page without navigating away, enhancing contextual analytics visibility. * **UXA-PA Integration Enhancements:** Enables filters on dashboards, additional session metrics, inclusion of Pages in data sources, inline dashboard drill-downs, and a condition builder for Events, improving analytic depth and customization. * **Conversations View (Australia Release):** Reports engagement metrics related to ServiceNow Otto chat activity, including user counts, chat events, and live agent transfers. * **Cross-Application Conversion Funnels:** Allows creation of conversion funnels that span multiple applications or focus on one, tracking user progression between apps. * **Page Properties Analytics:** Filters page detail analytics by attributes like owner, category, or load time to analyze usage differences across these properties. * **Custom Event Creation:** Enables no-code creation and description of custom events directly in the application via the Usage Insights page overlay. * **Platform Analytics Integration:** Funnels and dashboards created in Usage Insights can be accessed and customized directly within the Platform Analytics UI. * **Coral Theme (Zurich):** Introduces a fresh, brand-neutral default theme with a dark mode option for portals, web, and mobile experiences. ## Changes * The Coral theme became the default for new portals and experiences starting in Zurich, enhancing the user interface with updated visuals and a dark mode option. * No significant removals or updates were noted from Zurich to Brazil for Usage Insights features, ensuring stability across these releases. ## Deprecations * Usage Insights support was removed in the Xanadu release. Customers must upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights. * No deprecations were introduced in the Brazil release. ## Activation and Additional Information * Usage Insights is an AI Platform feature active by default from Zurich onwards and is available via the ServiceNow Store. * No additional browser, accessibility, or localization requirements were introduced or changed between Zurich and Brazil. ## Practical Implications for ServiceNow Customers When upgrading from Zurich to Brazil, customers can leverage enhanced data export capabilities for large-scale analytics, improved dashboard and funnel customization, and richer user experience metrics. The integration with Platform Analytics streamlines access to Usage Insights data alongside other business metrics. No disruptive removals or deprecations occur in Brazil, but customers should note the end of support for Usage Insights in Xanadu. The default Coral theme offers a modernized UI look and feel for new experiences. Activation is straightforward as Usage Insights is enabled by default, requiring no additional configuration beyond installing the relevant store app for data export. Consolidated page of all release notes for Usage Insights from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Usage Insights release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Usage Insights to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-usageinsights-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Usage Insights. {#dfrn3-usageinsights-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Bulk export of User Experience Analytics data via REST API](https://www.servicenow.com/docs/access?context=data-export-restapi&family=zurich&ft:locale=en-US) : Use Usage Insights data export store app to deliver an asynchronous REST API endpoint that processes export requests in the background and streams results as JSON batches to a dedicated Kafka topic. Unlike manual export from the Usage Insights dashboard, data export is designed for programmatic, large-volume, recurring data movement scenarios. [Analytics overlay experience](https://www.servicenow.com/docs/access?context=uxa-access-analytics-overlay&family=zurich&ft:locale=en-US) : Try the new utility icon that shows you the key usage metrics for the pages that you're navigating to without having to leave the application page. The shortcut gives you faster access to the contextual analytics overlay. [UXA-PA integration enhancements](https://www.servicenow.com/docs/access?context=uxa-data-sources&family=zurich&ft:locale=en-US) : Experience the enhancements by enabling UXA filters on dashboards, additional metrics configuration for sessions, and the inclusion of Pages in the User Experience Analytics data source. Furthermore, inline dashboards for Usage Insights data now offer drill-down, and the Events data source benefits from a new condition builder. | | Australia | [Conversations](https://www.servicenow.com/docs/access?context=conversations&family=australia&ft:locale=en-US) : Explore the conversations view by ServiceNow Otto chat activity. It reports engagement metrics such as total chat users and live agent transfers, chat-related events, from starting a conversation to rendering a chat response to selecting a chat action. [Create cross-application conversion funnels](https://www.servicenow.com/docs/access?context=create-conversion-funnel-for-cross-application&family=australia&ft:locale=en-US) : Create and use cross-application conversion funnels to target all applications or one specific application, so that consecutive steps can follow from one application into another. [Page properties analytics](https://www.servicenow.com/docs/access?context=page-properties-analytics&family=australia&ft:locale=en-US) : Filter a page detail page by one or more page properties to analyse how usage differs across page attributes such as owner, category, or load time. [Bulk export of User Experience Analytics data via REST API](https://www.servicenow.com/docs/access?context=data-export-restapi&family=australia&ft:locale=en-US) : Use Usage Insights data export store app to deliver an asynchronous REST API endpoint that processes export requests in the background and streams results as JSON batches to a dedicated Kafka topic. Unlike manual export from the Usage Insights dashboard, data export is designed for programmatic, large-volume, recurring data movement scenarios. [Creating custom events](https://www.servicenow.com/docs/access?context=tagged-events&family=australia&ft:locale=en-US) : Create custom events without code directly in your application using the Usage Insights page overlay. Use event descriptions to provide greater visibility and clarity on Usage Insights events. [Access Funnels from Platform Analytics](https://www.servicenow.com/docs/access?context=create-funnel&family=australia&ft:locale=en-US) : Access funnels you create in Usage Insights directly in the Platform Analytics UI to view this data along with your organization's other business metrics. [Customize Dashboards](https://www.servicenow.com/docs/access?context=uxa-dashboards&family=australia&ft:locale=en-US) : Customize dashboards or pages for Platform Analytics directly in Usage Insights. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Usage Insights features. {#dfrn3-usageinsights-summary__entry__18} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Usage Insights features or functionality were removed. {#dfrn3-usageinsights-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Usage Insights features or functionality were deprecated. {#dfrn3-usageinsights-summary__entry__34} | Release | Release notes | |-|-| | Zurich | [Usage Insights in Xanadu](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=zurich&ft:locale=en-US) : Usage Insights is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights. | | Australia | [Usage Insights in Xanadu](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=australia&ft:locale=en-US) : Usage Insights is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Usage Insights. {#dfrn3-usageinsights-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Usage Insights is a ServiceNow AI Platform feature that is active by default. Important: Usage Insights is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Usage Insights is a ServiceNow AI Platform feature that is active by default. Important: Usage Insights is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Usage Insights, such as specific requirements or compliance levels. {#dfrn3-usageinsights-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__82} | Release | Release notes | |-|-| | Zurich | * Usage Insight Data Export is delivered as a store app that adds a REST API endpoint to your instance and provisions a dedicated messaging topic for result delivery. * Access the analytics overlay faster via the new utility icon and then redirect to the analytics dashboard by selecting Analyze with User Experience Analytics on the overlay. * Experience enhanced analytics with UXA filters on dashboards, configurable session metrics, Pages in User Experience Analytics, drill-down in inline dashboards, and a condition builder for Events. See [User Experience Analytics](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * User Experience Analytics is now known as Usage Insights. * Usage Insight Data Export is delivered as a store app that adds a REST API endpoint to your instance and provisions a dedicated messaging topic for result delivery. * Tag and create events and update event descriptions. * View funnels you create in Usage Insights directly in Platform Analytics. * Create dashboards for Platform Analytics directly in Usage Insights. See [Usage Insights](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]