--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Virtual Agent release notes for upgrades from Zurich to Brazil # Combined Virtual Agent release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Virtual Agent Release Notes for Upgrades from Zurich to Brazil This consolidated document provides ServiceNow customers with a comprehensive overview of Virtual Agent updates relevant to upgrades from the Zurich release family through to Brazil. It is designed to help you prepare effectively for your upgrade by summarizing new features, changes, removals, deprecations, activation, and other important considerations across these releases. Show full answer Show less ## Key Information for Upgrading * There are no new features, changes, removals, or deprecations specifically introduced in the Brazil release for Virtual Agent. * Pre- and post-upgrade tasks should be reviewed and completed as needed, although no specific tasks are indicated as new for Brazil. * Virtual Agent remains an AI Platform feature active by default across Zurich, Australia, and Brazil releases. * No additional requirements, browser requirements, or localization considerations have been introduced or changed in Brazil. * Accessibility improvements such as the Coral theme with a dark mode option were introduced in Zurich, enhancing user comfort and readability. ## Feature Highlights from Previous Releases * **Zurich Patches:** * Patch 13: Automated evaluations introduced for testing conversational assistants. * Patch 12: Rebranding to ServiceNow Otto for Virtual Agent products with unchanged entitlements. * Patch 4: Introduction of Assistant Designer for centralized management of LLM-based chat and voice assistants, including new UI elements like the Asset library and topic promotion limits. * Patch 1: Integration of Google Workspace chat with Virtual Agent and other conversational interface features. * **Australia Patches:** * Patch 7: Automated evaluations for conversational assistants. * Patch 6: Ability to embed enhanced chat widgets on third-party websites. * Patch 5: Continued ServiceNow Otto branding with no entitlement changes. * Patch 4: Introduction of prompt libraries to help users ask better questions, configurable by admins. ## Practical Implications for ServiceNow Customers When upgrading to Brazil, you can expect no disruptive changes or new requirements in Virtual Agent functionality. This stability allows you to focus on leveraging enhancements introduced in earlier releases such as improved assistant management, testing capabilities, and user experience features like prompt libraries and dark mode. The continued activation of Virtual Agent by default ensures a seamless transition without additional configuration needed for basic functionality. Reviewing previous patches is recommended to ensure your instance is aligned with the latest management tools and branding conventions, particularly if you are upgrading from releases earlier than Zurich Patch 1. Consolidated page of all release notes for Virtual Agent from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Virtual Agent release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Virtual Agent to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-virtualagent-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Virtual Agent. {#dfrn3-virtualagent-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Virtual Agent features. {#dfrn3-virtualagent-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Virtual Agent features or functionality were removed. {#dfrn3-virtualagent-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Virtual Agent features or functionality were deprecated. {#dfrn3-virtualagent-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Virtual Agent. {#dfrn3-virtualagent-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Virtual Agent is a ServiceNow AI Platform feature that is active by default. | | Australia | Activation information : Virtual Agent is a ServiceNow AI Platform feature that is active by default. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Virtual Agent we have noted them here. {#dfrn3-virtualagent-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Virtual Agent we have noted them here. {#dfrn3-virtualagent-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Virtual Agent, such as specific requirements or compliance levels. {#dfrn3-virtualagent-summary__entry__66} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Virtual Agent we have noted them here. {#dfrn3-virtualagent-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Virtual Agent we have noted them here. {#dfrn3-virtualagent-summary__entry__82} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 13](https://www.servicenow.com/docs/access?context=zurich-patch-13&family=zurich&ft:locale=en-US) * Use automated evaluations to test your conversational assistant. [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Virtual Agent and ServiceNow Otto panel. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Create and manage LLM-based chat and voice assistants within Assistant Designer, a centralized assistant administrator experience. * [Assistant Designer Asset library](https://www.servicenow.com/docs/access?context=vad-topics-page&family=zurich&ft:locale=en-US): * View an updated UI for Virtual Agent Designer topics in the new Assistant Designer Asset library page. * Navigate between Assistants, Asset library, and Analytics tabs in the Assistant Designer UI. * Disconnect an LLM Assistant from a given asset with the Actions on Row icon in the Asset library. * See descriptions of each LLM asset type when selecting Create asset in the Asset library. * Read a tooltip that appears when you edit an LLM assistant under the Assistans tab and try to promote more than 6 topics associated with an LLM assistant. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Google Workspace chat now works with the ServiceNow® conversational interface features, including Virtual Agent, Natural Language Understanding (NLU), Notifications, and live agents. * Start the create flow for all supported conversational assets directly from Virtual Agent Designer. See [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 7](https://www.servicenow.com/docs/access?context=australia-patch-7&family=australia&ft:locale=en-US) * Use automated evaluations to test your conversational assistant. [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) * Embed the enhanced chat widget on third-party websites. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Virtual Agent and ServiceNow Otto panel. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Prompts help users ask better questions and get more accurate answers. Admins can turn prompt library on or off and further configure the default recommended prompts for users. See [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]