--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Walk-up Experience release notes for upgrades from Zurich to Brazil # Combined Walk-up Experience release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Walk-up Experience release notes for upgrades from Zurich to Brazil This consolidated release notes document is designed to assist ServiceNow customers in preparing for upgrades of the Walk-up Experience from Zurich through Brazil releases. It compiles key updates, features, changes, and important upgrade guidance across these releases to streamline upgrade planning and execution. Show full answer Show less ## Key Features and Changes * **Coral Theme Introduction (Zurich Release):** The Coral theme is now the default for new portal, web, and mobile experiences when using Next Experience or Core UI. This theme offers a fresh, brand-neutral look with illustrations designed to enhance user experience. Additionally, it includes a dark theme option for web and mobile, which helps reduce eye strain and improve readability. * **Other Releases (Australia and Brazil):** No updates or new features were introduced for Walk-up Experience in these releases. ## Activation and Requirements * **Activation:** Walk-up Experience is an AI Platform feature activated via the Walk-up Experience plugin (com.snc.walkup). Customers should ensure this plugin is enabled to utilize the feature. * **Upgrade Tasks:** Customers are advised to review and complete any pre- and post-upgrade tasks relevant to their environment before upgrading to Brazil to ensure a smooth transition. * **Additional and Browser Requirements:** There were no new or changed additional or browser requirements across the included releases. ## Accessibility and Localization * The dark theme option introduced with the Coral theme supports accessibility by reducing eye strain and improving readability. * No updates related to localization or additional accessibility requirements were noted from Zurich to Brazil releases. ## Summary for Customers ServiceNow customers upgrading Walk-up Experience from Zurich through Brazil can expect a modernized user interface with the Coral theme as the most significant enhancement, including improved visual options like a dark theme. No functional removals, deprecations, or additional requirements were introduced, simplifying upgrade planning. Activation of the Walk-up Experience plugin remains necessary to enable the feature. Customers should follow upgrade best practices by reviewing pre- and post-upgrade tasks to ensure continuity and optimal experience. Consolidated page of all release notes for Walk-up Experience from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Walk-up Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Walk-up Experience to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-walkupexperience-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Walk-up Experience. {#dfrn3-walkupexperience-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Walk-up Experience features. {#dfrn3-walkupexperience-summary__entry__18} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Walk-up Experience features or functionality were removed. {#dfrn3-walkupexperience-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Walk-up Experience features or functionality were deprecated. {#dfrn3-walkupexperience-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Walk-up Experience. {#dfrn3-walkupexperience-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Walk-up Experience is a ServiceNow AI Platform feature that is available with activation of the Walk-up Experience plugin (com.snc.walkup). For details, see [Activate](https://www.servicenow.com/docs/access?context=activate-walkup-experience&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Walk-up Experience, such as specific requirements or compliance levels. {#dfrn3-walkupexperience-summary__entry__66} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__82} | Release | Release notes | |-|-| | Zurich | Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. See [Walk-up Experience](https://www.servicenow.com/docs/access?context=walkup-experience-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]