---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# View a special handling note in HR Service Delivery Agent Workspace

# View a special handling note in HR Service Delivery
Agent Workspace {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View special handling notes that alert you to important information about HR cases requiring careful attention.

## Before you begin

Role required: sn_hr_core.case_writer

## Procedure

1. Navigate to AllHR Case ManagementHR Agent Workspace.
2. Locate and display an HR case.  
   If the HR case is configured to show a special handling note, it appears as a pop-up.
3. Read the note and select Dismiss.

*[\>]: and then