---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Using the activity stream in Agent Workspace for HR Case Management

# Using the activity stream in Agent Workspace for HR Case Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the activity stream section of Agent Workspace for HR Case Management to document work notes (private) or comments, respond to emails, or view the state of the HR case.

## Before you begin

Role required: sn_hr_core.case_writer

## Procedure

1. Navigate to AllHR Case ManagementAgent Workspace for HR Case Management.
2. In the Compose section, select Comments (visible to subject person) or Work notes (not visible to subject person).
3. Type your inputs in the space provided.
4. Select Post Comments.  
   Note:  
   There is also a Comments/Worknotes section at the bottom, left side of the form. This section is turned off by default, but can be used to enter text by clicking the accordion icon (![Accordion icon]()). After entering text, select Save.
{#hr-agent-ws-activity-stream__steps_qmt_wbz_x5b}

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