---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Send an email notification after reassignment

# Send an email notification after reassignment {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
After you reassign an agent to an HR case, you can send an email to notify the
agent.

## Before you begin

Role required: sn_hr_core.case_writer

## Procedure

1. Navigate to AllHR Case ManagementAgent Workspace for HR Case Management.
2. Select a case for which you want to send an email.
3. Select the Search icon (![Lookup using list icon]()) next to the Assigned to field.
4. Select an agent.
5. Select the Open record icon (![Open Record icon]()) next to the agent's name.  
   The agent's details are opened in a new tab.
6. In the Email field, select the Email icon (![Email icon]()).
7. Add a Subject line and compose the mail in the space provided.
8. Select Send.

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