---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Using a Response template in an email

# Using a Response template in an email {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use response templates as reusable messages that you can copy and paste into an
email.

## Before you begin

Role required: sn_hr_core.case_writer

## Procedure

1. From the Details tab of an HR case, select the More Actions button then select Compose Email.
2. From the New Email Draft tab, select the Response Templates icon (![Response template icon]()).
3. Open the response template, copy, and paste the text into the body of the email.  
   The To field is automatically populated with the email address of the Subject person. However, you can change the email address to send the email to a different person.
4. Select Send Email.
{#hr-agent-ws-email-response-template__steps_zjq_3h4_55b}