---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Alumni Center

# Alumni Center {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Alumni Center

The Alumni Center is a dedicated ServiceNow portal designed to maintain connections with former employees after their tenure ends.
It provides both alumni and organizations with tools to streamline access to employment-related information, support ongoing engagement, and facilitate rehiring processes.
Show full answer Show less  

## Key Features

* **For Alumni:** Self-service access to payroll data, tax documents, and employment verification letters without delays; personalized job recommendations and application tracking; profile management including contact updates and privacy controls; and access to company news and resources to stay informed.
* **For Organizations:** Enables relationship management with former employees to reduce recruitment costs and onboarding time, supports rehiring skilled talent, enhances brand reputation through structured alumni experiences, and expands access to a pre-qualified talent pool.
* **Employee to Alumni Transition:** Requires a personal email and role assignment (\[snasc.admin\], \[snasc.manager\]) for access. Alumni must be users in the Alumni table (\[snascuser\]) rather than the User table (\[sysuser\]) to avoid licensing issues.
* **Licensing and Offboarding:** For organizations using Unrestricted User (UU) licensing, offboarding includes making users inactive in \[sysuser\] to prevent inflated user counts. The Alumni Center offboarding workflow creates new alumni records in \[snascuser\] while deactivating former employee profiles. Custom implementations for alumni outside the Alumni Center require creating a custom alumni table extending \[sysuser\].
* **Content Analytics:** The Alumni Center supports content analytics with a separate tracking profile for insights.

## Practical Guidance

To implement the Alumni Center effectively, configure the application roles and user tables correctly to manage alumni access and licensing compliance. Transition employees to alumni status using the provided workflows and ensure data accuracy for both alumni profiles and organizational records.

## Additional Resources

* ServiceNow Employee Service Management for implementation details
* ServiceNow University for training and career development
* Customer Success Center for role-based best practices
* Now Community for peer collaboration and support  
The Alumni Center is your dedicated hub to stay connected with the organization after your tenure.

## Benefits of an Alumni Center {#alumni-service-center__section_tfh_1sy_smb}

The Alumni Center portal provides the following benefits to the alumni and organization:

Alumni
:
    * Alumni can conveniently retrieve payroll information, tax documents, and employment verification letters without manual requests or delays. This self-service capability saves time and ensures secure access to sensitive data.
    * The portal provides tailored job recommendations based on alumni profiles, previous roles, and preferences. Alumni can also track application status and set up notifications for new opportunities.
    * Alumni can update personal contact details, manage preferences, and control visibility settings (public/private) for their profile, ensuring accurate and secure records.
    * The portal offers access to company news, announcements, and knowledge resources, helping alumni remain updated on organizational developments and industry insights.
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Organization
:
    * Maintain relationships with former employees, making it easier to rehire skilled talent when needed.
    * Reduce recruitment costs and shortens onboarding time, as returning employees are already familiar with company processes.
    * Enhance organization's brand and networking by offering a structured alumni experience, and creating a positive impression even after employees leave.
    * Access to a broader and pre-qualified talent pool through job listings and personalized recommendations offered in the alumni portal.
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## Content analytics {#alumni-service-center__section_kbh_sjs_vnb}

The Alumni Center provides a separate content analytics tracking profile. For more information, see [Create a Content Analytics tracking profile](https://www.servicenow.com/docs/KLh~KxobViVp4r_UYWkj0w "Use Tracking Profiles to configure your ServiceNow content analytics dashboards.").

## Employee to alumni transition {#alumni-service-center__section_gb4_bpy_smb}

A personal email is required to transition from an employee to an alumnus.  
You can perform this transition for individuals or in bulk. To access the Alumni Center, users must have one of the following roles:

* \[sn_asc.admin\]
* \[sn_asc.manager\]

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Note:  
* You can add the alumni roles (sn_asc.admin) and (sn_asc.manager) to any user. For more information, see [Assign a role to a user](https://www.servicenow.com/docs/access?context=t_AssignARoleToAUser&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
* To be able to login and access all the alumni features, you must be a user in the Alumni table (sn_asc_user) and not in the User table (sys_user).
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## Verify that alumni aren't included in your UU licensing counts {#alumni-service-center__section_gcg_1tm_5yb}

When an employee transitions to an alumnus, and you're using Unrestricted User (UU) licensing, you'll want to avoid inflating user counts when providing services to your alumni. Verify that the following parameters are updated in the \[sys_user\] table.

* If you have HRSD Enterprise, with HR or unrestricted users, and you use Alumni Center, you must make users inactive in the \[sys_user\] table as part of the offboarding process. Once the record is inactivated, it won't be counted in the UU count.  
  Note:  
  The Alumni Center offboarding workflow creates a new alumni record in the Alumni Users \[sn_asc_user\] table that provides alumni access to the Alumni Center services and resources when the User \[sys_user\] profile is inactive.
* If you have HRSD Professional, with HR or unrestricted users, and are providing alumni services outside of Alumni Center, to help avoid former employees from being included in the UU count, you must create a custom alumni table. The custom alumni table extends the \[sys_user\] table. When an employee leaves the organization, you can change the user class of the employee in the \[sys_user\] table from User to the sys class name that corresponds to the custom alumni table.  
  Note:  
  Creating a custom alumni table to service alumni outside of Alumni Center is considered a custom implementation. Refer to [Create a table](https://www.servicenow.com/docs/access?context=t_CreateATable&version=australia&pubname=australia-platform-administration&ft:locale=en-US) for more information.
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For additional information, see the [DEF1000205 \| HR User \[KB1125071\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1125071) article in the Now Support Knowledge Base.

## Get started {#alumni-service-center__section_f4s_vjs_3hc}

|-|-|-|
| [Explore Detailed information on Alumni Center](https://www.servicenow.com/docs/uHON4ZKlFwmG3zpHp7_uAg "Use the Alumni Center to discover resources that keep you connected, update your profile, access HR services, stay informed with company news, and browse job listings.") | [Configure Configure the application to get started](https://www.servicenow.com/docs/r422uOidmhHvEomcgbwKfQ "Set up your Alumni Center so you can communicate with your former employees or non-employees.") | [Use Know how you can use Alumni Center](https://www.servicenow.com/docs/BBZ_kkImlRX5bdads685sQ "Company alumni or former employees use the Alumni Center to obtain information or maintain communication with your former company.") |
[ ]

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## Additional resources {#alumni-service-center__section_dpg_yjt_3hc}

* Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).
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