---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# User privacy consent for Contact Tracing

# User privacy consent for Contact Tracing {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Contact Tracing application enables you to send notification to users
seeking their consent for contact tracing. You can use user data for contact tracing based on the
privacy configuration set for a location and the user response to the privacy consent.

You can determine whether privacy consents are needed for specific locations. If a location
does not need privacy consent, the user data belonging to that location can be automatically
considered for contact tracing.  
If a location requires privacy consents and a user has not consented to use the data, that user will be flagged, which has the following impact in contact tracing:

* You can create a case for those users but cannot run a diagnostic request for them.
* You cannot create a diagnostic request to identify potentially impacted users for those users.
* If a diagnostic request was created for the user before the user declined to give consent, you cannot run the diagnostic request.
* In a diagnostic request for another affected user, non-consenting users are excluded in the impacted users list. However, they can be added to the impacted users manually.
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Privacy consent requirements ensure that your users complete a privacy consent before entering the workplace to facilitate the use of their data for contact tracing.

* Users who agree to the use of their data for contact tracing, the status of their privacy consent requirement updates to Clear. Meeting the privacy consent requirement makes those users eligible to enter the workplace.
* Users who disagree to the use of their data for contact tracing, the status of their privacy consent requirement updates to Not Clear. Meeting the privacy consent requirement makes those users eligible to enter the workplace.
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Important:  
Any data collected for contact tracing before a user withdraws consent remains in the system. The data will be deleted from the system depending on your data retention settings.

## Setting up privacy consents for Contact Tracing {#contact-tracing-user-privacy__section_xbw_zvx_2mb}

As an admin, you must configure the following settings to use privacy consents with Contact Tracing:

1. [Modify or add a privacy consent template for Contact Tracing](https://www.servicenow.com/docs/9YJrMoGH6ZNpI3EqnhpYwg "Modify or add a privacy consent template to be used in the location privacy configuration.")
2. [Generate location-based privacy configurations for Contact Tracing](https://www.servicenow.com/docs/9aLMHMvlGdBjUWbDncjmTg "As an administrator, generate the privacy configuration for locations set up in your instance.")
3. [Create a custom Emergency Outreach notification channel](https://www.servicenow.com/docs/kZzpAlXrZPfqoWojyK5UcQ "Create a custom Emergency Outreach notification channel to send privacy consent requests using your company's preferred communication method, such as the Slack or Microsoft Teams collaboration platforms. Create the notification channel using a script or a subflow.")
4. [Configure an email notification for a privacy consent request](https://www.servicenow.com/docs/t3JCUNkQpWnW4yHPb2fk_Q "Configure an email notification to use in the Emergency Outreach app to request that employees review the organization's privacy policy and provide their consent to use their data for contact tracing.")
5. [Configure an Emergency Outreach notification for Contact Tracing privacy consents](https://www.servicenow.com/docs/JSJjKNUuvKWAinu7OA9anA "As an administrator, create or configure an Emergency Outreach notification to send email and mobile push notifications to employees requesting them to view the privacy policy and seeking their consent to use their data for contact tracing.")
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