---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Contact Tracing

# Contact Tracing {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Contact Tracing

The ServiceNow® Contact Tracing application helps organizations reduce the transmission of infectious diseases in the workplace by identifying on-site users who may have been exposed to affected individuals.
It aggregates data from multiple sources such as badge scans, Wi-Fi access logs, wearable devices, and daily contact logs to generate lists of potentially exposed users and provide updates about reported cases and symptoms at specific locations.
Show full answer Show less  

## Key Features

* **Exposure Identification:** Detects on-site users who might have had contact with infected individuals using diverse data inputs including badge swipe data, Wi-Fi network connections, and self-reported contact logs.
* **Integration with Devices and Systems:** Supports importing data from wearable devices (e.g., Zebra MotionWorks Portal, Devvio) and Wi-Fi systems (e.g., Mist Systems, Cisco DNA Spaces) to enhance contact tracing accuracy.
* **Case and Task Management:** Enables creation of outreach cases and tasks for follow-up interviews with potentially exposed users, along with visualization tools to assess exposure levels and risk.
* **Privacy and Data Retention:** Maintains user data privacy by obtaining consent and applying data retention policies to automatically delete contact tracing data as configured.
* **Safe Workplace Guided Setup:** Facilitates configuration of the Contact Tracing app within the Safe Workplace suite through a guided setup workflow.
* **Domain Separation:** Supports domain separation at the Standard level to help manage data segregation as needed.

## Integration with Safe Workplace Suite Applications

* **Emergency Outreach:** Sends notifications prompting users to submit daily contact logs and provide privacy consent.
* **Emergency Exposure Management:** Runs diagnostic reports combining multiple data sources to identify potentially exposed users.
* **Safe Workplace Dashboard:** Provides trends and alerts on active cases and exposures by campus or location.
* **Emergency Self Report:** Automatically creates cases for users reported in quarantine if no active case exists.
* **Employee Readiness Core:** Updates health, safety, and privacy consent statuses of users to ensure workplace readiness and compliance.
* **Vaccination Status:** Displays vaccination information of potentially exposed contacts within the tracing visualization.

## Practical Use and Compliance Considerations

Organizations must configure the application by setting system properties, scheduling jobs, and integrating necessary data sources. The app enables organizations to collect sensitive data responsibly by managing user consent and privacy. It is critical that organizations tailor any provided templates to comply with their specific legal and regulatory requirements, as ServiceNow does not provide legal advice or guarantee compliance.

Government agencies using the application must confirm ethical approvals and are responsible for ensuring lawful use. The application is offered free of charge to government entities for a limited time without creating any future payment obligations.

## Installation and Setup

Installation requires admin role access. Setup tasks include configuring integrations for Wi-Fi logs, badge scans, wearable device data, and outreach notifications to aggregate and analyze contact tracing information effectively.

## Maintaining User Data Privacy

The application emphasizes protecting user privacy by obtaining consent, applying data retention settings, and securely handling sensitive health-related data gathered through contact tracing activities.

## Managing Exposure and Follow-up

When a positive case is identified, case managers can create and manage cases to track and follow up with potentially exposed contacts, supporting workplace health and safety through timely outreach and monitoring.  
The ServiceNow® Contact Tracing application helps organizations reduce workplace transmission of infectious diseases, such as COVID-19, by identifying any on-site users who might have been in contact with an affected user. The user receives updates about the number of reported cases or symptoms in the location. A list of potentially exposed users is created from various data inputs, such as badge scans, Wi-Fi access logs, and daily contact logs.

## Features {#contact-tracing__section_l5g_ssx_zlb}

In Contact Tracing version 1.29.4. and above, the navigation path is not available in the Application search context menu (AllContact Tracing) for Zebra and Devvio. The navigation path is available if you are using Contact Tracing 1.29.2 and later versions.  
* Identify on-site users who may have been in contact with a potentially infected user.
* Aggregate contact tracing information across workplace locations, work shifts and reservations, badge scans, Wi-Fi access logs, and self-reporting logs to enhance search criteria.
* Identify potential user interactions with a user using the Wi-Fi access data by correlating who connected to the same Wi-Fi network using laptops, mobile devices, or Bluetooth LE devices. You can get the Wi-Fi access
  data by manual import or through integration with Mist Systems
  or Cisco DNA Spaces.

* Get the contact tracing data of users who use handheld or wearable devices at the workplace. You can import the contact tracing report from Zebra MotionWorks Portal.
* Monitor risk scores of users who use wearable devices at the workplace. You can import risk score reports with Devvio integration.
* Create outreach cases and tasks for follow-up interviews with potentially impacted users.
* Assess the status of potentially exposed contacts and their next two levels of potential exposures from within a case using visualization.
* Maintain the data privacy of users, in the context of contact tracing by obtaining their consent.
* Use data retention settings to determine when the data collected for contact tracing is automatically deleted from the system.
{#contact-tracing__ul_khv_4sx_zlb}  

Use guided setup to implement Safe Workplace suite
apps
:   The Safe Workplace guided setup provides a sequence of tasks that help
    you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided SetupSafe Workplace Guided Setup. For more information about using the guided setup interface, see [Using guided setup](https://www.servicenow.com/docs/access?context=guided-setup&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

## Use with other ServiceNow®
Safe Workplace suite and
applications {#contact-tracing__section_yxd_kv2_3mb}

The Contact Tracing application provides enhanced capabilities and additional features with other Safe Workplace suite applications.

* Emergency Outreach: Configure and send email and mobile notifications to users requesting them to submit [daily contact logs](https://www.servicenow.com/docs/QAVQUN1gRgSGvmtqAXwzbA "After employees start returning to the workplace, use daily contact logs to help promote the health and safety of all your employees. Let employees submit a list of other people with whom they come in contact during the day. Send mobile and email push notifications to employees to submit their contact log for the day.") and to get [responses for privacy
  consents](https://www.servicenow.com/docs/MIRwoKfzlSO50WwO1b112Q "The Contact Tracing application enables your organization to maintain the data privacy of all users given the high sensitivity of the data collected throughout the contact tracing process.").
* Emergency Exposure Management: Run a diagnostic report on affected users to identify potentially exposed users who might have interacted with the affected user. You can use multiple data sources to broaden the coverage of finding potential exposure. Review [tracing
  systems](https://www.servicenow.com/docs/oh3v~1zlxFiHEHySwcUeEA "A tracing system configured for a contact tracing data source enables you to identify potentially exposed employees by running a diagnostic request.") for data sources provided by Contact Tracing to see whether these tracing systems meet your business needs. You can modify these tracing systems or set up a new tracing system for your data source. For more information, see [Set up a tracing system for an exposure data source](https://www.servicenow.com/docs/RygAY2HIsrfk~CxduCp2yw "Set up a tracing system for your exposure data source to identify potentially exposed employees by running the diagnostic requests for an affected employee.").
* Safe Workplace Dashboard: View the trend of active cases and potentially exposed contacts over a given time period for a campus or location. You can also get alerts to determine when the number of active cases is higher than the threshold in a particular campus or location.
* Emergency Self Report: A case is created automatically for a user who is reported to be in quarantine if no active case exists for the user at the time of reporting.
* Employee Readiness Core:
  * Automatically adds or updates a user's health and safety requirement status when a user is identified as a potentially exposed contact in a case. This up-to-date information helps you evaluate the readiness of your potentially exposed users to return to the workplace.
  * Automatically adds or updates a user's privacy consent requirement status when a user responds to the privacy consent request. This up-to-date information helps you ensure that your users acknowledge the privacy consent before entering the workplace to facilitate contact tracing as desired.
  {#contact-tracing__ul_l5s_3xf_gnb}
* Vaccination Status: Review a potentially exposed contact's vaccination status in the contact tracing visualization.
{#contact-tracing__ul_mnh_yv2_3mb}

## Domain separation for the Contact Tracing application {#contact-tracing__section_qcr_dvx_zlb}

The Contact Tracing application supports domain separation at the Standard\*
level. For more information, see [Domain separation and Contact Tracing](https://www.servicenow.com/docs/olyEJDT48Z52HXRlkZ2EfA "Domain separation is supported for the ServiceNow Contact Tracing application. The application helps organizations reduce workplace transmission of infectious diseases, such as COVID-19, by identifying anyone on site who might have been in contact with an affected person."). For a
deeper understanding of the support levels, see [Application support for domain
separation](https://www.servicenow.com/docs/access?context=domain-separated-apps&version=australia&pubname=australia-platform-security&ft:locale=en-US).

## Notice regarding use by organizations {#contact-tracing__section_rcr_dvx_zlb}

All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application's compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.{#contact-tracing__p_s1g_nfg_h1c}

Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.{#contact-tracing__p_t1g_nfg_h1c}

## Notice regarding use by government agencies {#contact-tracing__section_scr_dvx_zlb}

ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered
free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency's
Ethics Office or its authorized representative that acceptance and usage of the application is permissible.{#contact-tracing__p_l3b_nfg_h1c}

All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their
legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency's
specific requirements.{#contact-tracing__p_m3b_nfg_h1c}
* **[Install Contact Tracing](https://www.servicenow.com/docs/M_SDd8fbUvX~emtmjLeMww#install-contact-tracing)**   
  You can install Contact Tracing if you have the admin role.
* **[Setting up Contact Tracing](https://www.servicenow.com/docs/F6hxCQ0YO_l3~nlVsdklyw)**   
  Configure system properties, scheduled jobs, script includes, Wi-Fi access log integration, and outreach notifications to aggregate contact tracing information for various data sources.
* **[Maintaining user data privacy in Contact Tracing](https://www.servicenow.com/docs/MIRwoKfzlSO50WwO1b112Q)**   
  The Contact Tracing application enables your organization to maintain the data privacy of all users given the high sensitivity of the data collected throughout the contact tracing process.
* **[Collecting user badge data](https://www.servicenow.com/docs/hexQGiXU7IfphMuOxV1vlw)**   
  In the Contact Tracing application, manage data for user badges and badge readers. Identify potentially exposed users who may have come in contact with affected users by importing their badge swipe data into the application.
* **[Collecting risk scores in Contact Tracing](https://www.servicenow.com/docs/A4SKrFOia3Q5Nw9kopD6SQ)**   
  Identify at-risk and potentially exposed users by importing and monitoring risk scores from their wearable devices and external systems.
* **[Retrieving Wi-Fi access log data](https://www.servicenow.com/docs/rgOc0ZJTT5P2TKitbvYCdw)**   
* **[Tracking employee contacts using daily logs](https://www.servicenow.com/docs/QAVQUN1gRgSGvmtqAXwzbA)**   
  After employees start returning to the workplace, use daily contact logs to help promote the health and safety of all your employees. Let employees submit a list of other people with whom they come in contact during the day. Send mobile and email push notifications to employees to submit their contact log for the day.
* **[Managing cases to follow up with potentially exposed contacts](https://www.servicenow.com/docs/NrXNkqhezctjk0e9TOQvyw)**   
  When an employee who returns to the workplace is classified as positive for a condition, such as COVID-19, the case manager creates a case to identify and follow up with potentially exposed contacts.

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