---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Identify potentially exposed contacts

# Identify potentially exposed contacts {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

As a case manager, run the diagnostic request to identify other employees who might
have come in contact with the affected employee.

## Before you begin

The diagnostic request function is available in
the Emergency Exposure Management application. Ensure that you have
the Emergency Exposure Management application installed.

Role required: sn_imt_tracing.case_manager

## About this task

Note:  
You cannot create or run a diagnostic request for affected employees who have not consented to use their data for contact tracing. For more information, see [User privacy consent for Contact Tracing](https://www.servicenow.com/docs/MG9th6AFgFYvDC9dEbGjOA "The Contact Tracing application enables you to send notification to users seeking their consent for contact tracing. You can use user data for contact tracing based on the privacy configuration set for a location and the user response to the privacy consent.").

## Procedure

1. Navigate to AllContact TracingCase ManagementCases Assigned to Me.
2. Open a case from the list of assigned cases.
3. If the case is newly assigned to you, click Start Work.  
   The state of the case updates to Work in Progress.
4. In the Diagnostic Requests related list, click New.  
   The details of the affected user are pre-populated in the respective fields from the case record.
5. On the Diagnostic Request form, run the diagnostic request on the affected employee to identify other potentially exposed employees, and add them to the case.
   1. Select one or more tracing systems and a date range.
   2. Click Save.
   3. Click Run Diagnostics.  
      The potentially exposed employees, based on the selected tracing systems, are listed in the All Impacted Users related list on the Diagnostic Request form.
   4. Select users from the All Impacted Users related list and select the Add Users to Case option in the Actions on selected rows list.

   {#identify-exposed-contacts__substeps_x3l_nxm_bmb}  
   For more information on running a diagnostic request, see [Run a
   diagnostic request](https://www.servicenow.com/docs/sj~FpRZtDe5ELI43Yl5Ozg "When a user has indicated a health condition on a self-report, use Emergency Exposure Management to identify other users who might have come in contact with the affected user. You can analyze multiple data sources, such as location, meetings, workspace reservations, badge scans, and Wi-Fi access data of the affected user to identify potentially exposed users.").
6. **Optional:** If you know of other employees in addition to employees identified from the diagnostics, click New in the Exposed Contacts list and add them as potentially exposed contacts.

## Result

The selected users from the All Impacted Users related list on the Diagnostic Request form are added to the Exposed Contacts related list on the Case form.

If automatic case task creation is
enabled by the sn_imt_tracing.auto_create_case_tasks system
property setting, a case task is created for each potentially exposed contact added
to the case. These automatically created case tasks are assigned to the case manager
by default. From the Case Tasks related list, the case manager can assign them to a
contact tracer.  
Note:  
If a potentially exposed employee added to the case has an active case, the health status of the employee in the current exposed contact record is automatically set from the corresponding exposed contact record of the active case.

These potentially exposed contacts also appear
in the exposed contacts visualization section. For more information, see [Working on a case through contact tracing visualization](https://www.servicenow.com/docs/3FPIQKxWdgk3EMIfDwz1Cw "The contact tracing visualization in a case is a graphical representation of the affected user and potentially exposed contacts.").

If you have the [Employee Readiness Core](https://www.servicenow.com/docs/cfPzQtwH2Dj~~f707~IBaA "Use the ServiceNow Employee Readiness Core application to track employee data across all Safe Workplace suite and ServiceNow Emergency Response Management applications.")
application installed and a health and safety requirement for the potentially
exposed contacts activated, a record is created with the requirement status as Not
Cleared for these potentially exposed employees.

## What to do next

[Send notification to potentially exposed contacts in a case](https://www.servicenow.com/docs/wlGsGowqj2~J6xjermXyEw "As a case manager, send an outreach notification to potentially exposed employees to notify them of a potential exposure from an affected employee.").

If the automatic case task creation is disabled,
[create a case task
for each exposed contact](https://www.servicenow.com/docs/JSbVu7GJLhXL~SDYZ0kHYA "As a case manager, create case tasks for potentially exposed employees. Assign these tasks to contact tracers to follow up with them to evaluate their health status.").

*[\>]: and then