---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Analyze a contract document

# Analyze a contract document {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Analyze a contract document with generative AI to identify non-standard and missing clauses. You can do this task by using the ServiceNow Otto for Contract Management Pro application.

## Before you begin

Verify that AI has data access for your role. For more information, see [Configure data permissions for AI skills](https://www.servicenow.com/docs/bRZneb3Tn1WjSl9onrbyaw "Add the user roles for the skill to specify the roles that AI uses to access data while performing a task. The user roles control the information that AI can read, update, or share, based on the permissions of the selected roles.").

Role required: sn_cm_gen_ai.ai_contract_fulfiller

## About this task

* As an assigned-to collaborator or group manager with the sn_cm_gen_ai.ai_contract_fulfiller role, you can initiate a AI analysis for a contract document when the contract request is in the Work in progress state.
* The analysis is run on the latest revision of the contract document.
* Only documents in Microsoft Word (.docx) and PDF formats can be analyzed. For more information on the document limitations, see [Limitations in Document Intelligence](https://www.servicenow.com/docs/access?context=hard-limits-in-doc-intel&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
* For contract documents that are in a PDF format, you can run the AI analysis but you can't act on a suggestion.
{#cmpro-analyze-contract-doc__ol_xmd_c3s_zcc}  
Note:  
Be sure to review the AI-generated analysis for accuracy.

## Procedure

1. Open the contract request from the workspace that you're using.

   | Method | Steps |
   | Contract Workspace listing | 1. Navigate to AllContract Workspace. 2. Select the list icon ![](). 3. Select Contract requestsAll. 4. Select a contract request. {#cmpro-analyze-contract-doc__ul_jlw_4cr_5bc} |
   | Workspace used by your application | 1. Navigate to your workspace. 2. Open the list that displays the contract requests. 3. Select a contract request. {#cmpro-analyze-contract-doc__ol_yzv_ndr_5bc} |
   |-|-|

   {#cmpro-analyze-contract-doc__choicetable_zst_kcr_5bc}
2. If the contextual side panel isn't open, select the AI for Contracts icon ![AI for contracts icon]().  
   You can analyze contracts in the AI contextual side panel as shown in the following example.

3. On the contract request page, select Contract documents.
4. Submit contract documents for AI analysis.  
   The latest versions of the documents are automatically selected for analysis.

   | Method | Steps |
   | Run analysis on a single contract document | 1. On the Contract documents tab, select a contract document. 2. From the contextual side panel, select Analyze with AI. {#cmpro-analyze-contract-doc__ol_q3s_2gn_zcc} |
   | Run analysis on multiple contract documents | 1. After opening a contract request, from the contextual side panel, select Analyze with AI. Note: A list of contract documents that were submitted for the analysis is displayed. Information about the documents and any errors that were found are also included. 2. Select Analyze contract. {#cmpro-analyze-contract-doc__ol_f1t_p3n_zcc} |
   |-|-|

   {#cmpro-analyze-contract-doc__choicetable_p3s_2gn_zcc}  
   1. The AI application creates a copy of the documents and starts analysis on the new documents. The contract analysis state is now Analysis in progress.
   2. A card is created for each document in Analyzed contracts with the AI contextual panel. The contract status updates to the Awaiting review.
   3. When the analysis of the documents is complete, the state changes to Ready for review with the following details:{#cmpro-analyze-contract-doc__table_qhz_ztr_zcc__entry__2}

      | Section | Description |
      |-|-|
      | Pending reviews | Displays the number of deviations reported and pending for review. |
      | Completed | Displays the number of reviewed deviations that have been reviewed and any actions taken. |
      [Table 1. State of the action taken on the contract analysis suggestions]

      {#cmpro-analyze-contract-doc__table_qhz_ztr_zcc}
   {#cmpro-analyze-contract-doc__ol_msn_3kv_j3c}
5. Select the document card to view the details of the analysis.  
   The details of the contract analysis are displayed with the reasons for marking a clause non-standard.
6. **Optional:** Review the suggestions and provide feedback to help improve the accuracy of AI contract analysis over time.
   1. For each suggestion, select the thumbs up icon if the suggestion is helpful or the thumbs down icon if the suggestion is not helpful.
   2. **Optional:** In the pop-up, select the options that best describe your experience.  
      You can select multiple options and add optional comments.
   3. Select Submit.

   {#cmpro-analyze-contract-doc__substeps_dhz_4bf_d3c}  
   The feedback is captured in the Contracts Gen AI Feedback \[sn_cm_gen_ai_feedback\] table.
7. Go to the analyzed contracts in the AI contextual side panel by selecting Back.  
   You can only view the suggestions in the contextual side panel. To act on a suggestion, open a .docx Microsoft Word document and use the Microsoft Word add-in for ServiceNow Contracts. For more information, see [Review the AI suggestions for clause deviations](https://www.servicenow.com/docs/GnydiGx_NHWuEG6D~piLHw "Review the suggestions for clause deviations and take actions by using the ServiceNow Otto for Contract Management Pro application to ensure that the clauses comply with the guidelines of the company.").

*[\>]: and then