Complete clause mapping to build a clause library

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read
  • As a contract configurator, complete clause mapping to build a clause library of clause variations containing the content marked in the Microsoft Word document using the Microsoft Word Add-in for ServiceNow Contracts.

    Before you begin

    Role required: sn_cm_core.contract_config

    About this task

    Clauses that are imported from the Microsoft Word document are used to build a clause library of clause variations.

    Procedure

    1. Navigate to All > Contracts Core > Contract Administration > Contract Templates.
    2. From the list, open the contract template for which you want to complete the clause mapping.
    3. Navigate to the Imported clauses related list.
    4. Select Complete Clause Mapping.
      Figure 1. Complete Clause Mapping
      Complete clause mapping to build a clause library
      • If the mapping is successful, the Clause Mappings related list displays the details of mapped clauses with their contract type.
      • If the mapping is not successful, an error message appears. Possible causes could include:
        • No contract type was selected.
        • All clauses were not assigned a classification.
        • Clauses classified as New clause were mapped to a clause instead of being empty.
        • Clauses classified as Existing clause or No change don’t have a clause mapped to them.
    5. Select Update to save the contract template.
    6. Optional: View the clause variations associated with a clause by selecting the Display/hide hierarchical lists icon (Display/hide hierarchical lists) for the clause.