--- sourceDocument: Brazil Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Contracts Dashboard # Contracts Dashboard {#ariaid-title1} Release version: Brazil Updated October 6, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Contracts Dashboard The Contracts Dashboard enables ServiceNow customers to make informed, data-driven decisions by analyzing trends and insights from contract request data. It provides a comprehensive view of contract request activity, including key performance indicators (KPIs) and detailed reports, which help legal and contract management teams monitor and optimize contract processes. Show full answer Show less ## Key Features * **Data Visualization and Analysis:** View trends such as the number of contract requests created and contracts signed year-to-date (YTD), monthly trends of opened and closed contract requests, and contract request age distribution. * **KPI Details:** Drill down into KPIs like average contract request completion time by contract type and real-time counts of open contract requests by paper type (own paper vs. third-party paper). * **Interactive Reports:** Includes various report types such as scores (total requests and signed contracts YTD), donut charts (open requests by paper type), line charts (monthly trends and completion times), and bar charts (request age). * **Filters for Custom Views:** Filter dashboard data by contract type, type of paper, and request type (New Contract, Amendment, Renewal) to tailor insights to specific needs. * **Role-Based Access:** Access is controlled via specific ServiceNow AI Platform roles: * **Contract Report Publisher:** For editing and publishing contract-related reports. * **Contract Report Viewer:** For viewing reports and accessing the dashboard from Contract Workspace. * **Contract PA Admin:** For activating and configuring the Analytics Pack for Contract Management Pro. * **Dashboard Access Methods:** Available via navigation to All \> Contracts Core \> Contracts Dashboard or through Contract Workspace's Analytics Center icon. ## Key Outcomes By leveraging the Contracts Dashboard, ServiceNow customers can: * Gain visibility into contract lifecycle metrics to identify bottlenecks and opportunities for improvement. * Compare current contract request and signing trends against previous periods to understand performance changes. * Monitor contract request aging to prioritize work and reduce cycle times. * Customize dashboard views with filters to focus on relevant contract types or request categories. * Empower legal and contract teams with actionable insights to streamline contract management and enhance operational efficiency. With Contracts Dashboard, you can make data-driven decisions by analyzing the trends and insights derived from the contract request data. On the dashboard, you can analyze the contract request trends, compare data, and drill down into each report to view key performance indicator (KPI) details. For more information on working with KPI details, see [Examining indicators with KPI Details](https://www.servicenow.com/docs/access?context=kpi-details-components&version=brazil&pubname=brazil-now-intelligence&ft:locale=en-US). Figure 1. Contracts Dashboard ## Required ServiceNow AI Platform roles {#cncore-contracts-dashboard__section_njk_drv_w1c} * Contract Report Publisher \[sn_cm_core.contract_report_publisher\]: Needed to edit and publish reports related to contract requests and signed contracts data. * Contract Report Viewer \[sn_cm_core.contract_report_viewer\]: Needed to view reports related to contract requests and signed contracts data, and to access the Contracts Dashboard from Contract Workspace. * Contract PA Admin \[sn_cm_pa.pa_admin\]: Needed to activate and configure the Analytics Pack for Contract Management Pro. {#cncore-contracts-dashboard__ul_ojk_drv_w1c} ## Access the Contracts Dashboard {#cncore-contracts-dashboard__section_pjk_drv_w1c} To open the Contracts Dashboard, use one of the following methods: * Navigate to AllContracts CoreContracts Dashboard. * In Contract Workspace, select the Analytics Center icon in the left navigation bar. This option is available only to users with the contract report viewer \[sn_cm_core.contract_report_viewer\] role. {#cncore-contracts-dashboard__ul_access_contracts_dashboard} ## Using data in Contracts Dashboard {#cncore-contracts-dashboard__section_qjk_drv_w1c} General counsels can make data-driven decisions through insights into the contract requests data with the following metrics: * Number of contract requests created, and contracts signed so far this year along with a comparison to the data collected during the previous run of scheduled jobs. * Number of open contract requests by type of paper: own paper and third-party paper. * Monthly trend of opened and closed contract requests in the last 12 months. * Number of contract requests by age range. * Monthly trend of completion time for various contract types in the last 12 months. {#cncore-contracts-dashboard__ul_imh_v4m_2bc} ## Indicators {#cncore-contracts-dashboard__section_sjk_drv_w1c} YTD Contract request : Number of contract requests that have been created so far this year. YTD Signed Contracts : Number of contracts that have been signed so far this year. Average contract request completion time per contract type : Monthly trend of the average completion time of contract requests by various contract types. Contract Request Age : Number of contract requests that have been open for the following periods: 0-30 days, 31-60 days, and 61+ days. ## Breakdowns {#cncore-contracts-dashboard__section_tjk_drv_w1c} * Contract Type * Contract type of paper * Contract Request Age * Request type {#cncore-contracts-dashboard__ul_jzk_pdx_w1c} ## Reports {#cncore-contracts-dashboard__section_vjk_drv_w1c} {#cncore-contracts-dashboard__table_wjk_drv_w1c__entry__4} | Title | Type | Source table | Description | |-|-|-|-| | Total contract requests (YTD) | Score ![Score icon.]() | Contract Request \[sn_cm_core_contract_request\] | The number of contract requests created so far this year and the trend for contract request data. This report compares the latest data with the data collected during the previous run of scheduled jobs. It displays the following information: * Increase or decrease in the number of contract requests * Percentage of the increase or decrease * Date when the data was last collected {#cncore-contracts-dashboard__ul_ax1_3xx_w1c} | | Total signed contracts (YTD) | Score ![Score icon.]() | Contract Request Repository \[sn_cm_core_contract_request_m2m_contract_repository\] | Number of signed contracts so far this year and the trend for signed contracts. This report compares the latest data with the data collected during the previous run of scheduled jobs. It displays the following information: * Increase or decrease in signed contract requests * Percentage of increase or decrease * Date when the data was last collected {#cncore-contracts-dashboard__ul_l1w_p5c_x1c} | | Open contract requests by type of paper | Donut ![Donut icon.]() | Contract Request \[sn_cm_core_contract_request\] | Real-time count of open contract requests by the type of paper: own paper and third-party paper. | | Contract requests trend | Line ![Line icon.]() | Contract Request \[sn_cm_core_contract_request\] | Real-time monthly trend of contract requests that were opened and closed in the last 12 months. Hovering on a line displays the number of contract requests opened and closed in the month. | | Open contract requests by age | Bar ![Bar icon.]() | Contract Request \[sn_cm_core_contract_request\] | Real-time count of contract requests by age ranges. The age of a contract request is calculated by the request creation date and the date when you are viewing the report. | | Contract request completion time | Line ![Line icon.]() | Contract Request \[sn_cm_core_contract_request\] | Real-time trend of the average completion time for different types of contract requests in the last 12 months. The completion time is calculated from the time the request is created to the time it is closed. Line graph in which hovering on a line displays the completion time for the related contract request type. To hide a contract request type in the graph, select its name in the legend below the graph. | [Table 1. Reports on Contracts Dashboard] {#cncore-contracts-dashboard__table_wjk_drv_w1c} ## Filters {#cncore-contracts-dashboard__section_xjk_drv_w1c} {#cncore-contracts-dashboard__table_yjk_drv_w1c__entry__3} | Name | Type | Description | |-|-|-| | Contract type | Multi-select | Select one or multiple values to view relevant contract type data in the Contracts Dashboard. | | Type of paper | Choice | Displays own paper and third-party paper in the list. You can select the desired option to view the relevant data in the Contracts Dashboard. | | Request type | Multi-select | Displays New Contract, Amendment, and Renewal. By default, all three values are selected and the dashboard reflects data for all request types. Select one or more values to filter all charts and KPIs to the selected request types only. | [Table 2. Filters on Contracts Dashboard] {#cncore-contracts-dashboard__table_yjk_drv_w1c} *[\>]: and then