--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Contract request states # Contract request State and Contract document status in Contract Management Pro {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Contract requests follow a specific life cycle and move through a series of states in Contract Management Pro. The contract request state and the contract document status are displayed in the State and the Contract status fields on the request record. For a contract request you can see the following: * State: Indicating the state of the contract request. * Contract status: Indicating the status of the contract document. Note: For cumulative approvals in the multiple-document scenario, the approval status of latest revision is considered for populating the contract status. {#cncore-cr-state-status__ul_gkn_tkp_jfc} {#cncore-cr-state-status__table_tn1_45f_5xb__entry__3} | State | Description | Contract status for the state | |-|-|-| | Draft | The contract request is in draft state and not yet submitted. | * Draft * Error {#cncore-cr-state-status__ul_xq5_bnt_bgc} | | New | The contract request is submitted and yet to be assigned. | * New * Changes requested {#cncore-cr-state-status__ul_m2b_lnt_bgc} | | Work in progress | The contract request has been assigned to a contract fulfiller. | * Work in progress * Document approved * Document approval rejected * Document approval cancelled * Signing declined * E-signature invalid * Signature cancelled * Changes requested * Document ready * Review completed * Review cancelled * Error {#cncore-cr-state-status__ul_s2p_sjp_jfc} | | Awaiting review | An internal review task has been raised for the review of the contract document. | * Awaiting review * Awaiting information {#cncore-cr-state-status__ul_smx_wjp_jfc} | | Awaiting approval | An approval request has been raised and the contract document is awaiting an approval. In multiple document approval scenario, when for at least 1 document (latest version) revision approval status is Requested, the contract status is Awaiting approval. | Awaiting approval | | Awaiting signature | The contract document has been sent for signature. | * Awaiting signature * Preparing for signature * Signature paused * Signature delivery failed {#cncore-cr-state-status__ul_jqd_1kp_jfc} | | Contract signed | The contract document has been signed by all the signatories. | * Contract signed * Contract generation failed {#cncore-cr-state-status__ul_w4n_spt_bgc} | | Closed complete | All actions including approvals and signatures are complete. | Contract signed | | Cancelled | Request was canceled. | Cancelled | [Table 1. Contract request State] {#cncore-cr-state-status__table_tn1_45f_5xb} {#cncore-cr-state-status__table_k1m_v1w_jfc__entry__2} | Contract document Status | Description | |-|-| | State:Draft || | Draft | The contract request is in draft state and not yet submitted. | | Error | The contract document could not be created due to missing configurations after submitting a request. | | State:New || | New | The contract request is submitted and yet to be assigned. | | Changes requested | The contract user has submitted a request giving details of the changes required in the contract document. Note: In the New state, the contract document status is set to Changes requested only when the contract request is unassigned. | | State:Work in progress || | Work in progress | The contract request is in progress. | | Changes requested | The contract user has submitted a request giving details of the changes required in the contract document. | | Document ready | The change request submitted for modification in the contract document has been fulfilled. | | Document approved | The contract document was approved by the approver. | | Document approval rejected | The contract document was rejected by the approver. In multiple document approval scenario, when at least one approval is in the rejected state, the contract status is Document approval rejected. | | Document approval cancelled | The approval task was canceled by the approver. | | Signing declined | The signatory has declined signing the contract document. | | E-signature invalid | There was an error in the electronic signature workflow. | | Signature cancelled | The signature process was canceled. | | Review completed | A contract reviewer is reviewing the document and has requested for information from the contract fulfiller. | | Review cancelled | A contract reviewer is reviewing the document and has requested for information from the contract fulfiller. | | Error | The contract document could not be created due to missing configurations while performing regenerate document action. | | State:Awaiting review || | Awaiting review | An internal review task was raised and the contract document is under review. | | Awaiting information | A contract reviewer is reviewing the document and has requested for information from the contract fulfiller. | | State:Awaiting approval || | Awaiting approval | An approval request has been raised and the contract document is awaiting approval | | State:Awaiting signature || | Awaiting signature | The contract document is awaiting signature. | | Preparing for signature | The contract document is being prepared for signature. | | Signature paused | Modify signatories action has been initiated and the signature workflow is paused. | | Signature delivery failed | The signature request could not be delivered to one or more signatories. Note: This is applicable for electronic signature only. | | State:Contract signed || | Contract signed | The contract document has been signed by all the signatories. | | Contract generation failed | The contract has been signed, but the generation of the contract document for repository storage has failed. | | State:Closed complete || | Contract signed | The contract document has been signed by all the signatories. | | State:Cancelled || | Cancelled | Contract request was canceled. | [Table 2. Contract status] {#cncore-cr-state-status__table_k1m_v1w_jfc} **Related concepts** * [Contract Management Pro glossary](https://www.servicenow.com/docs/nu5AY2cfCyiW9R2SChx_lg#contract-management-pro-glossary "Learn about the terms and concepts used in Contract Management Pro.") **Related reference** * [Components installed with Contract Management Pro](https://www.servicenow.com/docs/KgVuwhJbpy90XDqjViR~6g "Several types of components are installed with activation of the Contracts Core application that includes the components for Word Document Templates, including tables and user roles.") * [Components installed with Contract Workspace](https://www.servicenow.com/docs/rF153GaFzXx6xtcGOdukkw "User roles are installed with activation of the Contract Workspace plugin.") * [Components installed with Analytics Pack for Contract Management Pro](https://www.servicenow.com/docs/0Qen9j3lDlxRnWT0ZU7dlA "Several types of components are installed with activation of the Analytics Pack for Contract Management Pro plugin, including user roles and scheduled jobs.") * [Signatory roles](https://www.servicenow.com/docs/iR83A81eN5IQkswsnqahvA "Signatory roles define how each participant interacts with a contract document during the signature workflow.") * [Clause Variation form](https://www.servicenow.com/docs/Zp98kOGZWiQraEX2eMAz_w "Use the Clause Variation new record form to create or modify a clause variation.") * [Contract Configuration form](https://www.servicenow.com/docs/u1t3HrYPiEDosw0f5Rg6FA "Use the Contract Configuration New Record form to create or modify a contract configurations.") * [Properties installed to configure expiry notifications](https://www.servicenow.com/docs/x0rLZLg17nk~phgz_g3rKQ "There are several properties related to Contracts Core that can be used to configure the number of days before which expiry notification should be sent and the generation of audit certificate.") * [Properties installed to configure contracts integrations](https://www.servicenow.com/docs/FNJFK1dQcV1WleM8jS1GUQ "There are several properties that you can use to configure integrations for Contract Management Pro.") * [Expiring Contracts Condition form fields](https://www.servicenow.com/docs/SQD6iQOyowP76sjMmhWHdQ "The Expiring Contracts Condition form is used to create a rule or update an existing rule.") * [Action assignment form](https://www.servicenow.com/docs/wKTKudUZPnfE3MgbjTGYxw "Learn about the fields of the Action Assignment form. Use this form to add the New action button to your workspace.") * [UFX Add on Event mapping form](https://www.servicenow.com/docs/gvsivMFRgB4W43svB~o8kw "The UFX Add on Event mapping form to configure the display of declarative action in your application.") * [Obligation form](https://www.servicenow.com/docs/qslR~1MuR8jsQE4LbKHaUQ "The obligation form provides the details to create or modify an obligation record in Obligation Management.") * [Obligation Management notifications](https://www.servicenow.com/docs/efv0aYTNkLewTgFgjJimAg "Obligation Management uses email notifications to notify obligation fulfiller and obligation users when an obligation task is created, assigned, submitted, approved, or rejected.") * [Contract Management solutions](https://www.servicenow.com/docs/OhibclvKMo3sMhnSqNEnCA "Explore the differences between the different contract management solutions offered in ServiceNow - ITAM Contract Management, (Deprecated) Legal Simple Contracts, and Contract Management Pro (CM Pro)")