---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Navigation overview

# Contractor Service Center navigation overview {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Contractor Service Center Navigation Overview

The Contractor Service Center provides a web interface for contractors to access essential services and complete tasks efficiently.
It enhances contractor productivity by streamlining the search for information and updates, allowing for a tailored portal experience aligned with organizational needs.
Show full answer Show less  

## Key Features

* **My Tasks:** Displays all tasks assigned to the contractor, including pre-qualification tasks and document uploads. Tasks are categorized into Open and Completed tabs.
* **My Requests:** Allows contractors to track requests they've raised, such as permit-to-work requests, with the most recent requests displayed prominently.
* **Knowledge Base Widget:** Provides access to investigation plans, safety statements, and safety submission guidelines.
* **Safety Registers Widget:** Offers downloadable Safety Data Sheets for hazardous materials and chemicals.
* **Password Reset Widget:** Enables contractors to change their passwords through registered email communication.
* **Health and Safety Incident Reporting:** Facilitates the reporting of safety incidents and observations directly through the platform.
* **Permit to Work Requests:** Allows contractors to request necessary permits efficiently.
* **Job Safety Analysis (JSA):** Enables the creation and submission of JSAs from the Employee Center.

## Key Outcomes

Contractors can expect a streamlined user experience that enhances task completion and access to critical information, thereby increasing overall safety and compliance within their work environment.  
The widgets and quick links available on the contractor service center web interface provides a self-service access to the contractor to complete all tasks safely.

Contractor Service Center improves contractor productivity by reducing the time and effort contractors spend looking for services, updates, and information. The Contractor Service Center is a hub that helps organizations to assemble a contractor portal tailored to their needs.  
The contractors gain self-service access on the portal to the following:

* My Tasks section populates all the tasks assigned to the contractor by the company or by the safety contractor coordinator. Use this section to complete pre-qualification tasks and upload requested documents. Selecting My Tasks tab, opens a form. The form shows the Open and Completed tabs. The Open tab lists all to-dos that haven't been completed. The Completed tab lists all tasks that have been completed. The currently completed tasks appear at the top of the list and sorted by timestamp. For example, when a documentation upload task is assigned to the contractor, it's available in the Open tab of My Tasks option. When selected, the details appear with an option to add attachments. Once all the requested attachments are added, the contractor can select Mark complete or Mark in progress to obtain further documents.
* My Requests tab lets you view all the requests you have raised. For example, you can track a permit-to-work request here. Your requests display with the current request first in the list. When you select a request under the Open tab, you can view the details of the request raised.
* Knowledge base widget enables access to the investigation plans, safety statements, Health and Safety contacts list, and Health and Safety submission guidelines.
* Safety registers widget provides access to view and download Safety Data Sheet for chemicals, asbestos, and other hazardous materials. For more information, see [Access a safety register document in Employee center](https://www.servicenow.com/docs/mMHQlqVfJH5ITmuoFUA87g "Access and view safety register documents for chemicals and asbestos through the Employee Center.").
* Password reset widget enables you to change you password. The password reset communication takes place through the registered email of the contractor.
* Report Health and Safety incident widget enables you to raise a safety incident. For more information, see [Submit a safety incident as an employee](https://www.servicenow.com/docs/natJgiCK6EhhOVom8PJ5aw "Submit a safety incident through the Employee Center to report it to the safety department for an investigation.")
* Report Health and Safety observation widget enables you to raise a safety observation. For more information, see [Submit a safety observation as an employee](https://www.servicenow.com/docs/DHea~2vgBMI9ur3wSiLkIg "Submit a safety observation through the Employee Center to report it to the safety department for an investigation.")
* Request a permit to work widget enables you to request a permit to work. For more information, see [Create a permit-to-work request](https://www.servicenow.com/docs/IgkGduja6lXGR1nu9mQywg "The permit-to-work request is submitted by the worker who will be carrying out a job with significant risk.")
* Submit a JSA widget enables you to create a JSA. For more information, see [Submit a JSA from Employee Center](https://www.servicenow.com/docs/n1OpQKb6XAC9PhHgMzb2sg "Submit a job safety analysis (JSA) to identify potential hazards and control measures related to these hazards at your point-of-work.")
{#hs-contractor-service-center-navigation__ul_hgs_tgs_yfc}