---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Conduct a roll call as an on-site responder

# Conduct a roll call as an on-site
responder {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Mark the status of the impacted people in a critical event in the responder portal. You can also manually add more impacted people in the list.

## Before you begin

Role required: sn_critical.responder

## Procedure

1. Log in to the responder portal through the email sent by an agent.
2. On the critical event, select Show Details.
3. Mark the status of the impacted people.

   | Status | Description |
   | Accounted | Choose one of the following: * Select the check mark (![Check mark icon]()) for the individual. * Select the More actions icon (![More actions icon]()) and select Accounted. {#conduct-roll-call__ul_gst_jm4_ndc} |
   | Need Help | Select the More actions icon (![More actions icon]()) and select Need Help. |
   |-|-|

   {#conduct-roll-call__choicetable_pgz_fm4_ndc}
4. If you must undo or change the status of an individual, select either the Accounted tab or the Need Help tab and find the individual.
   * To undo the status and mark the individual as Unknown, clear the check mark (![Check mark icon]()).
   * To change the status, select the More actions icon (![More actions icon]()) and select the desire status.
   {#conduct-roll-call__choices_ek2_nn4_ndc}
5. If you must add an impacted person manually, select the Add Person button.
{#conduct-roll-call__steps_sjj_mk5_2dc}
**Related tasks**   

* [Generate impacted people list](https://www.servicenow.com/docs/QJtIIkVgkeV7RuhQyyKBjg "Generate an impacted people list for a critical event in Critical Event Management. The impacted people list is used to account for every individual in the critical event location.")
* [Add a person manually to the impacted people list](https://www.servicenow.com/docs/jbF7RHR32g4usG020sdQyQ "Manually add people to the impacted people list who may have visited the critical event location. Adding people help account for visitors, as their names won’t be automatically generated in the impacted people list.")
* [Export an impacted people list](https://www.servicenow.com/docs/e1rkgWq23B~LjDjY6mQMzA "Export an impacted people list as a PDF, CSV, JSON, or Microsoft Excel file in Critical Event Management and either download or email the file.")
* [View an impacted person record](https://www.servicenow.com/docs/Gq4YsgkMjZjX9gWI~6nxcQ "View and track the status of an impacted person's record as an agent in Critical Event Management.")
* [Mark the status of impacted people as an agent](https://www.servicenow.com/docs/vz5FjwdGnrw5xmoPfvsxZg "Take attendance of the impacted people in Critical Event Management and request help if needed.")
* [View notifications received](https://www.servicenow.com/docs/pcgH~HScKge~9mR7PzhfIA "View the list of notifications received for an impacted person in Critical Event Management.")