---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Twilio to send SMS notifications

# Configure Twilio to send SMS notifications {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

To enable the SMS feature for sending notifications, configure the Twilio telephony service.  
To use SMS in addition to email as a communication channel, configure Twilio for SMS. For more information on configuring Twilio, see [Configure Notify with
Twilio](https://www.servicenow.com/docs/access?context=t_ConfigureNotifyWithTwilio&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).  
Note:  
* The system uses employee information from the organization's \[sys_user\] table to pull contact numbers.
* Enable Twilio Notify bulk SMS.
{#configure-twilio-sms__ul_cqf_xmv_2dc}