---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Critical Event Management

# Critical Event Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Critical Event Management (CEM) application enables streamlined response to critical events and global threats. It provides end-to-end management of critical events with structured, repeatable playbooks, facilitating
efficient task assignment across teams and locations.

## Get started {#critical-event-management__cf-app-landing-get-started}

|-|-|-|
| [Exploring Critical Event Management](https://www.servicenow.com/docs/aTdlyMd67uuEySezq9XiPA "Learn how to create and manage critical event tickets, assign tasks to on-site responders, and track the impacted people.")ExploreLearn how agents, on-site responders, and employees use the Critical Event Management application. | [Configuring Critical Event Management](https://www.servicenow.com/docs/QcR7mK1O0zX86t_E6v2VDg "As an admin you can customize the Critical Event Management application by installing the application and reviewing and configuring the components that are installed with the application.")ConfigureConfigure the Critical Event Management workspace. | [Report critical events](https://www.servicenow.com/docs/t3QUtIeU616m0VQAd8F0xw "Report a critical event as an agent or an employee, and self-report your status as an employee.")ReportReport critical events as an agent or an employee. |
| [Send notifications during a critical event](https://www.servicenow.com/docs/Cbd823eBfUELJm8RMXZ1jQ "Send critical event notification to impacted people and on-site responders in Critical Event Management to inform them of the situation and request their response.")NotificationsSend critical event notification to impacted people and on-site responders. | [Manage impacted people](https://www.servicenow.com/docs/7hcRhV5YXq4fTkVhsfb1Cw "Generate and manage an impacted people list,view an impacted person's record, and update their status in Critical Event Management.")Impacted peopleManage impacted people, view or update their status. | [Managing related records in a critical event](https://www.servicenow.com/docs/FSFWYG_itgZQHbTKxkGzYQ "Manage the related records in the Related records Related Item of a critical event in Critical Event Management. Related records include other critical event tasks, Health and Safety incidents, child critical events, and sent notifications.")Related recordsManage critical event tasks, create Health and Safety incidents, and relate child critical events. |
|   | [Critical Event Management reference](https://www.servicenow.com/docs/54n7Lnf4g4axtb~RiLEreQ "Reference topics offer additional information about the lists and forms that you use to configure and operate the Critical Event Management application.")ReferenceGet detailed description of the forms used in critical event management. |   |
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{#critical-event-management__table_rjp_2pz_zcc}