---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Approvals hub

# Approvals hub {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Approvals hub

The Approvals hub in ServiceNow Brazil Release enables approvers to make informed and prioritized decisions by providing in-context information with a consistent layout across approval types.
It offers a unified approvals inbox to manage requests from both internal and external applications, improving productivity.
Approvals can be handled directly from the Employee Center Pro with a configurable omni-channel experience that supports platforms such as NowMobile, Outlook, and MS Teams.
Show full answer Show less  

## Key Features

* **Configurable Experience:** Customize information and actions for each approval type, ensuring relevant and consistent details are presented to approvers.
* **Unified Approvals Inbox:** Manage approvals across multiple business applications like SAP Concur and Workday in one location without switching tools.
* **Omni-channel Approvals:** Approve requests from various channels including mobile, email, and collaboration tools to meet employees where they work.
* **Roles and Permissions:** Specific user roles such as Approvals admin, ESM framework admin, Workday admin, and Flow designer support configuration and management. Approvers require the approveruser or businessstakeholder role to approve or reject via Employee Center Pro.
* **External Integration:** Seamlessly integrate with SAP Concur and Workday to share data, automate approval processes, and synchronize statuses between platforms.

## Practical Use for Administrators, Approvers, and Employees

* **Administrators** can leverage prebuilt or custom integrations to pull and transform external data, customize approval flows and quick actions, and maintain synchronization between ServiceNow and external systems.
* **Approvers** can view and manage all open and assigned approval requests from a single interface, make decisions based on contextual information, and perform quick actions to process requests efficiently.
* **Employees** can submit approval requests from any connected internal or external application and track the progress or status of their requests within the platform.  
Enable the approver with the in-context information for informed and prioritized approval decisions.

Use the approval templates with common info, primary info, tabs, and action groups to make informed decisions. You can configure individual approval types to display the request-specific information, while still having a consistent
layout that is similar to other approval types.{#approval-hub-intro__p_lhb_nfg_h1c}

Improve productivity with a unified approvals inbox. You can manage requests from internal and external applications from one location. Approvers can approve or send back Concur expenses to the requester right from Employee Center
Pro with a configurable omni-channel experience.{#approval-hub-intro__p_mhb_nfg_h1c}

## Configurable experience {#approval-hub-intro__section_vs3_1mz_vxb}

Enhance employee and approver experience by configuring the information and actions for each approval type.

## Unified approvals inbox {#approval-hub-intro__section_z4d_n3d_cxb}

Manage all your approvals from a unified location across business applications such as SAP Concur and Workday without switching the tools.

## Omni-channel approvals {#approval-hub-intro__section_wkf_n3d_cxb}

Meet employees where they are for approval management from all channels such as NowMobile, Outlook, and MS Teams.

## Approvals user and roles {#approval-hub-intro__section_upb_qj4_2fb}

{#approval-hub-intro__table_ov2_tj4_2fb__entry__2}

| User roles | Required role |
|-|-|
| Approvals admin | sn_hr_sp.esc_admin |
| ESM framework admin | sn_hr_integr_fw.admin |
| Workday admin | sn_hr_workday.admin |
| Flow designer admin | flow_designer |
[Table 1. User roles]

{#approval-hub-intro__table_ov2_tj4_2fb}  
Note:  
* The approver_user or the business_stakeholder role is required to be able to approve or reject items on the Employee Center Pro portal.
* The sn_request_read and sn_request_approver_read are read-only roles.
{#approval-hub-intro__ul_jqg_dn5_chc}

For more information, see [Approvals hub integration with SAP Concur](https://www.servicenow.com/docs/5Ec_EZQ4VROJ1pWilfncKg "Enable easier access to all active approvals of external business applications such as SAP Concur from Employee Center Pro. The SAP Concur spoke is built by Bristlecone, Inc.") and [Approvals hub integration with Workday](https://www.servicenow.com/docs/g5wWRZWa7ACWOHWMWmUDDg "Enable easier access to all active approvals of external business applications such as Workday from Employee Center Pro. The Workday spoke is built by Bristlecone, Inc.").

## How external integration works {#approval-hub-intro__section_q12_x2g_1yb}

Approvals hub integration enables you to share data between the two platforms, automate processes, and improve efficiency. Here are the steps involved in integrating ServiceNow and external applications such as SAP Concur and Workday.{#approval-hub-intro__p_nhb_nfg_h1c}  
Here is what an administrator can do.

As an administrator
:
    * Use prebuilt integrations and the ability to build custom integrations.
    * Pull external data and transform it for display on Employee Center Pro.
    * Use the default to-dos configuration and task configuration to customize the approval flows.
    * Enable quick actions to process the request.
    * Sync data and status between the applications.
    {#approval-hub-intro__ul_hcl_ggg_1yb}
{#approval-hub-intro__dl_phb_nfg_h1c}  
Here is what an approver can do.

As an approver
:
    * View and manage open and assigned requests from ServiceNow and external applications from a unified location.
    * Make approval decisions based on the contextual information as configured in the to-dos configuration and task configuration.
    * Perform quick actions to process the request.
    {#approval-hub-intro__ul_x2b_phg_1yb}
{#approval-hub-intro__dl_rhb_nfg_h1c}  
Here is what an employee can do.

As an employee
:
    * Submit your approval requests from any internal and external applications.
    * View progress or status of the request.
    {#approval-hub-intro__ul_mbm_ggg_1yb}
{#approval-hub-intro__dl_thb_nfg_h1c}

For more information, see [Approvals experience reference](https://www.servicenow.com/docs/cCk9VHF2~AbX05RjW4S8ew "Use the following reference information for better approval experience.") and [Use approval experience](https://www.servicenow.com/docs/NpXk_nAcDTd4lzwhV~1qcg "Use the My tasks section to track and fulfill the requests from the portal and Now Mobile.").{#approval-hub-intro__p_uhb_nfg_h1c}