Microsoft Teams integration for Agent Experience

Zurich Employee Service Management

Release: zurich
ft:locale: en-US
ft:publication_title: Zurich Employee Service Management
ft:clusterId: emplsm
bundleId: emplsm
workflow: Employee

Configuring Microsoft Teams integration for Agent Experience

Release version: Zurich

Updated July 31, 2025

1 minute to read

Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Microsoft Teams.