---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Set up the feedback configuration

# Set up the feedback configuration {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up the feedback configuration for the experience and service feedback in the Employee Center portal. Configure a seamless channel of feedback communication that remains constant for your portal.

## Before you begin

Role required: sn_hr_sp.esc_admin

## About this task

Set up the integrated service and experience feedback that is available with Employee Center Pro. Get responses anywhere in your portal, via email or Virtual Agent, or through the Kiosk.

The feedback configuration is generic for all feedback types and definitions.

## Procedure

1. Navigate to AllEmployee CenterExperience and Service FeedbackFeedback Configuration.
2. Select New to create a feedback configuration.
3. On the feedback configuration form, fill in the fields.  
   For a description of the field values, see [Feedback configuration form](https://www.servicenow.com/docs/SfGB2CY4_74oOj6Y9fn1MQ "Description of the feedback configuration form fields to target a portal for feedback responses.").
4. Select Submit.  
   Note:  
   The following default feedback configurations are available with Employee Center Pro version 32.0.
   * Employee center feedback configuration
   * Feedback configuration for kiosk portal
   * MESP Feedback Configuration
   {#config-employee-ex-fdbck__ul_glx_13j_dcc}

   If you have the Browser Extension for Employee Center plugin (sn_ex_brw_ext) version 1.0 along with the Employee Center Pro plugin (sn_ex_sp_pro) version 36.0, you have Browser Extension feedback configuration by default.

## Result

You've configured the properties for the integrated service and experience feedback.

## What to do next

Set up the feedback definition. For more information, see [Set up the feedback definition](https://www.servicenow.com/docs/Eg95jiQ3cRANwOh_pftBMw "Configure the feedback definition to curate the finer details of each feedback type.").

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