--- sourceDocument: Brazil Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Unified Taxonomy for Employee Center # Unified Taxonomy for Employee Center {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Unified Taxonomy for Employee Center The Unified Taxonomy in Employee Center is a hierarchical collection of topics that integrates various content types---such as requests, articles, quick links, learning content, and employee communications---into a single, employee-focused taxonomy. This taxonomy spans multiple departments, enabling a cohesive browse experience within the Employee Center portal. It is essential to set up and customize the Unified Taxonomy to fully leverage its capabilities in organizing and presenting content effectively. Show full answer Show less ## Key Features * **Content Taxonomy (Data Model):** Defines the top three levels of the topic hierarchy (e.g., IT \> Hardware \> Printers) which serves as the structural framework for content mapping. * **Content Authoring (Taxonomy Management):** Allows content managers and contributors to tag and manage content within the taxonomy. * **Taxonomy for Employee Content:** Maps default content from IT, HRSD, Legal, Workplace, and Procurement into the taxonomy, covering multiple content types. The Unified Taxonomy functionality is delivered through two components: * **Content Taxonomy Application:** Provides the data model and management capabilities; available by default to all customers. * **Employee Experience Taxonomy Plugin:** Maps default employee-related content into the taxonomy; requires installation from the ServiceNow Store. ## Implementation Guidance * Download and install the Employee Experience Taxonomy plugin from the ServiceNow Store to access default mappings aligned with your licensed products (e.g., IT, HR, Legal). * Clone the provided employee content taxonomy and customize the topic structure to reflect your organization's terminology and services. * Associate all existing and new content to the cloned taxonomy topics to ensure consistent organization. * Configure user criteria to manage topic-level security and visibility, tailoring access to appropriate users. * Update search configurations to filter content based on the cloned taxonomy, enhancing search relevance within Employee Center. ## Benefits for ServiceNow Customers By implementing the Unified Taxonomy, customers gain a streamlined, consistent browse experience across departments in Employee Center. This enables efficient content organization, easier navigation for employees, and improved content discoverability. Managing taxonomy and content associations also facilitates better governance and tailored user access. Unified Taxonomy is a collection of hierarchical topics that brings together different content types, such as requests, articles, quick links, learning content, and employee communications. In the Employee Center portal, you can use this capability to span across departments to provide a single employee-centric taxonomy. Unified Taxonomy sits at the core of the browse experience in Employee Center. Set up the Unified Taxonomy to leverage the full potential of the browse experience. The Unified Taxonomy is built on these models. * Content taxonomy (Data model): Provides the data model or the framework against which the content is mapped. This is the top-three levels of the topic. For example, ITHardwarePrinters. * Content Authoring (Taxonomy management): Provides content managers and contributors the ability to tag content against the taxonomy and manage the taxonomy. * Taxonomy for employee content: Is the actual content mapped to the taxonomy. This provides the mapping to the default content shipped by IT, HRSD, and Legal into the content taxonomy. {#config-taxonomy__ul_r3q_sdl_qqb} The Unified Taxonomy capability is delivered by ServiceNow AI Platform as two separate plugin and application. Content Taxonomy : The application that provides the data model or the topic hierarchy and the taxonomy management (content authoring) capabilities for the Unified Taxonomy. : This application is available by default to all customers. Employee Experience Taxonomy : The plugin that provides the mapping of all the default content for IT, HR, Workplace, Legal, and Procurement into the default content taxonomy. The content types mapped by default are requests, articles, quick links, learning content, and employee communications. Once the plugin is downloaded, this mapping will be visible as part of the content taxonomy app in the platform. : To get the default taxonomy for employee content, you must download it from ServiceNow Store. On installation, the default content taxonomy displays the available list of topics prescribed for the product or services based on what you are licensed to, such as IT, HR, WSD, PSM, or Legal. After you complete the installation, perform the following to achieve a Unified Taxonomy experience. * Clone the employee content taxonomy and make appropriate additions or modifications to the provided topic structure. Taxonomy is updated to reflect the terminology and available services. For more information, see [Clone taxonomy for employee content](https://www.servicenow.com/docs/S6OEtwlxT37sI8DxrzazxA "Clone the taxonomy that is provided out-of-the-box to make your own additions or modifications to the provided topic structure that aligns to your unified portal needs."). * Associate all the existing and new content to the cloned taxonomy topics. For more information, see [Create and associate topics](https://www.servicenow.com/docs/k8qmuTllpxaSwpSn7Fny9g "Create topics that you want to associate with the new or cloned taxonomy."). * Enable user criteria to configure topic-level security and visibility settings for topics. For more information, see [Enable user criteria for topics](https://www.servicenow.com/docs/8rnteoXwJsogKFKv8n~IJQ "Enable user criteria to configure topic-level security and visibility settings for topics."). * Update the search configurations to filter based on the content associated to the cloned taxonomy. {#config-taxonomy__ul_b4y_kkl_qqb} **Related reference** * [Taxonomy form](https://www.servicenow.com/docs/z51fyNCP7025PNjpIbwKVQ "Use the taxonomy form to create your own taxonomy for the Employee Center portal.") *[\>]: and then