--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Unified Taxonomy for Employee Center # Unified Taxonomy for Employee Center {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Unified Taxonomy for Employee Center The Unified Taxonomy for Employee Center is a hierarchical framework that consolidates various content types such as requests, articles, quick links, learning materials, and employee communications into a single, employee-focused taxonomy. This framework enhances the browsing experience within the Employee Center portal and allows for seamless cross-departmental access to information. Show full answer Show less ## Key Features * **Content Taxonomy:** Provides a structured data model that outlines the top three levels of topics (e.g., IT \> Hardware \> Printers), facilitating content mapping. * **Content Authoring:** Empowers content managers to tag and manage content within the taxonomy effectively. * **Employee Experience Taxonomy:** A plugin that maps default content from various departments (IT, HR, Legal, etc.) into the established taxonomy. ## Key Outcomes To implement a Unified Taxonomy experience, customers should: * Download the Employee Experience Taxonomy plugin from ServiceNow Store to access default content mapping. * Clone the employee content taxonomy and customize it to align with specific terminology and services. * Associate all existing and new content with the modified taxonomy topics. * Enable user criteria to configure security and visibility settings for different topics. * Update search configurations to filter content based on the cloned taxonomy. By leveraging the Unified Taxonomy, organizations can enhance their employee experience by providing streamlined access to relevant information across departments. Unified Taxonomy is a collection of hierarchical topics that brings together different content types, such as requests, articles, quick links, learning content, and employee communications. In the Employee Center portal, you can use this capability to span across departments to provide a single employee-centric taxonomy. Unified Taxonomy sits at the core of the browse experience in Employee Center. Set up the Unified Taxonomy to leverage the full potential of the browse experience. The Unified Taxonomy is built on these models. * Content taxonomy (Data model): Provides the data model or the framework against which the content is mapped. This is the top-three levels of the topic. For example, ITHardwarePrinters. * Content Authoring (Taxonomy management): Provides content managers and contributors the ability to tag content against the taxonomy and manage the taxonomy. * Taxonomy for employee content: Is the actual content mapped to the taxonomy. This provides the mapping to the default content shipped by IT, HRSD, and Legal into the content taxonomy. {#config-taxonomy__ul_r3q_sdl_qqb} The Unified Taxonomy capability is delivered by ServiceNow AI Platform as two separate plugin and application. Content Taxonomy : The application that provides the data model or the topic hierarchy and the taxonomy management (content authoring) capabilities for the Unified Taxonomy. : This application is available by default to all customers. Employee Experience Taxonomy : The plugin that provides the mapping of all the default content for IT, HR, Workplace, Legal, and Procurement into the default content taxonomy. The content types mapped by default are requests, articles, quick links, learning content, and employee communications. Once the plugin is downloaded, this mapping will be visible as part of the content taxonomy app in the platform. : To get the default taxonomy for employee content, you must download it from ServiceNow Store. On installation, the default content taxonomy displays the available list of topics prescribed for the product or services based on what you are licensed to, such as IT, HR, WSD, PSM, or Legal. After you complete the installation, perform the following to achieve a Unified Taxonomy experience. * Clone the employee content taxonomy and make appropriate additions or modifications to the provided topic structure. Taxonomy is updated to reflect the terminology and available services. For more information, see [Clone taxonomy for employee content](https://www.servicenow.com/docs/eWuD3jSlyOQqPRBbmO6JcQ "Clone the taxonomy that is provided out-of-the-box to make your own additions or modifications to the provided topic structure that aligns to your unified portal needs."). * Associate all the existing and new content to the cloned taxonomy topics. For more information, see [Create and associate topics](https://www.servicenow.com/docs/mA4V21TpUhuCXdtlm7HVcQ "Create topics that you want to associate with the new or cloned taxonomy."). * Enable user criteria to configure topic-level security and visibility settings for topics. For more information, see [Enable user criteria for topics](https://www.servicenow.com/docs/UMM7Gq1Eok8YvI24qaTxdw "Enable user criteria to configure topic-level security and visibility settings for topics."). * Update the search configurations to filter based on the content associated to the cloned taxonomy. {#config-taxonomy__ul_b4y_kkl_qqb} **Related reference** * [Taxonomy form](https://www.servicenow.com/docs/jtljIhSgx~3Z9fR54XiZ7A "Use the taxonomy form to create your own taxonomy for the Employee Center portal.") *[\>]: and then