Content Library Overview dashboard

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Content Library Overview Dashboard

    The Content Library Overview dashboard provides ServiceNow customers with data visualizations of performance metrics for content published to the portal or Now mobile app. This dashboard focuses on content published via a schedule or publish plan, excluding campaign content.

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    Key Features

    • Open Content Tasks: Displays the number of tasks by status, linking to a list of tasks for that status.
    • Recent Content Task Closures: Shows a vertical bar chart of tasks closed over time, linking to the respective task lists.
    • Event Activity Over Time: Tracks total user interactions with content.
    • Events Over Time by Content: Displays user interactions for each content piece, with metrics accessible via mouseover.
    • Events Over Time by Action: Shows interactions by type, with detailed metrics available on hover.
    • Top Content: Bar chart of the most accessed content, allowing users to dive deeper into specific metrics.
    • Action Activity: A pie chart illustrating the distribution of interaction types compared to total actions.
    • Top Notifications: Bar chart highlighting the most clicked notifications within a specified timeframe.

    Key Outcomes

    Content analytics in this dashboard enables customers to monitor user engagement, track performance metrics, and optimize content strategy. By understanding interactions and impressions, organizations can enhance content effectiveness, ultimately improving the employee experience through data-driven decisions.

    Content analytics displays data visualizations of performance metrics for content published to the portal or Now mobile app in the Content Library Overview dashboard.

    Dashboard overview

    The Content Library Overview dashboard displays metrics for content published via a schedule or publish plan. This dashboard does not display content delivered via a campaign. For campaign content data visualizations, see Campaign overview and Campaign analytics dashboards.

    Table 1. Content Library visualizations
    Visualization Description
    Open Content Tasks Number of tasks by status (such as open or closed complete). Each bar in the chart links to a list of the tasks with that status.
    Recent Content Task Closures Vertical bar chart that shows the number of tasks that were closed by time period. Each bar in the chart links to a list of tasks closed within that time frame
    Event Activity Over Time Total number of user interactions with content.
    Events Over Time by Content Number of user interactions with content, where each line represents a piece of content. Mouse over a line to see metrics specific to a piece of content.
    Events Over Time by Action Number of user interactions with content, where each line represents a type of interaction. Mouse over a line to see metrics specific to a type of interaction.
    Top Content Bar chart showing the most accessed content. Clicking a bar shows metrics for the specific content and action.
    Action Activity Pie chart that shows the proportions of each type of interaction and impressions compared to the total number of actions.
    Top Notifications Bar chart showing the most clicked notifications for the specific time period.

    Interaction tracking

    Dashboards display data visualizations for specific parameters, such as user interactions with content.
    Note:
    • An interaction is an action performed by the user, such as a download, link click, to-do completion, or video play.
    • An impression is an instance of content appearing for a user. Each time a user views the content, it is counted as an interaction.
    Content Analytics tracks the following user interactions (depending on content type). When content is rendered in the portal, the system counts that as an impression. When an employee clicks on content, the system counts that as a clickthrough, download, or played (depending on the content type).
    • Banner clickthrough
    • Banner impression
    • Calendar download
    • Calendar impression
    • Email clickthrough
    • Event download
    • Event impression
    • Image-based link clickthrough
    • Image-based link impression
    • Link clickthrough
    • News article tab clickthrough
    • News article clickthrough
    • News article impression
    • Rich content tab clickthrough
    • Rich content clickthrough
    • Rich content impression
    • To-do completion
    • To-do impression
    • Video impression
    • Video played