Get a custom add-in for Microsoft Outlook

Get the custom add-in for your Microsoft Outlook client to use the features configured by your admin.

Before you begin

The add-in is available only if the admin has deployed the add-in in the Microsoft admin center.

Important:

ServiceNow Add-in for Microsoft 365 is only supported for Microsoft Outlook 2019 or later versions.

Role required: None

Procedure

1. Log in to the Microsoft Outlook client.
2. From the Tools menu, select Get Add-ins.
3. In the Office Add-ins window, select Admin-managed.
4. Search for the add-in deployed by your admin, then select Add.
   For example, search for ServiceNow Add-in for Microsoft 365, then select Add.

Result

The custom add-in is added to your Microsoft Outlook client. You can use it to request catalog items or open incidents and cases based on your emails.